Title: error using custom images
Last modified: August 30, 2016

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# error using custom images

 *  [RodrigoNRS](https://wordpress.org/support/users/rodrigonrs/)
 * (@rodrigonrs)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/error-using-custom-images/)
 * Dear all,
 * first of all thanks for this great plugin, works like charm for my project.
 * I’m using version 2.7.5 of your plugin. My goal is to use a 5 star custom image
   rating scheme with 5 medium images.
 * I started modifying the large quartz yellow with 5 star rating scheme, using 
   the power user settings and this code snipped:
    options.style = RW.CUSTOM; options.
   imgUrl = { ltr: “[http://beard.com.br/wp-content/uploads/2015/12/rating_template_medium.png&#8221](http://beard.com.br/wp-content/uploads/2015/12/rating_template_medium.png&#8221);,//
   Left to Right rating rtl: “[http://beard.com.br/wp-content/uploads/2015/12/rating_template_medium.png&#8221](http://beard.com.br/wp-content/uploads/2015/12/rating_template_medium.png&#8221);//
   Right to Left rating }; I created a png according to the large sprite size dimensions
   given here: [http://beard.com.br/wp-content/uploads/2015/12/rating_template_medium.png](http://beard.com.br/wp-content/uploads/2015/12/rating_template_medium.png)
 * But on the frontend the new sprites aren’t used… The JS code is included and 
   executed, because the other options work (like hide the rating information).
   
   The rating shapes though in the sense, that there is a fallback to the Yellow
   Stars.
 * Is there something wrong with the png? Right now it is 180x30px with 6 icons 
   included a 30px. Just like the description says..
 * User ID: 19839
    Site ID: 22869
 * Thanks a lot
 * [https://wordpress.org/plugins/rating-widget/](https://wordpress.org/plugins/rating-widget/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [RodrigoNRS](https://wordpress.org/support/users/rodrigonrs/)
 * (@rodrigonrs)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/error-using-custom-images/#post-6879662)
 * I forgot, this is a link for example [http://beard.com.br/produto/suavecito-pomada-hold/](http://beard.com.br/produto/suavecito-pomada-hold/)
 *  Plugin Author [Vova Feldman](https://wordpress.org/support/users/svovaf/)
 * (@svovaf)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/error-using-custom-images/#post-6879663)
 * Hi [@rodrigonrs](https://wordpress.org/support/users/rodrigonrs/),
 * You followed the instructions perfectly! The reason it’s not working is since
   custom ratings design is only supported on our [Professional](http://rating-widget.com/pricing/wordpress/)
   and [Business](http://rating-widget.com/pricing/wordpress/) plans.
 * I would totally understand if you don’t have the budget to pay for it and you’ll
   decide to switch to other ratings plugin. But if you do, you can simply click
   the “Upgrade” in the dashboard and follow the instructions from there.
 *  Thread Starter [RodrigoNRS](https://wordpress.org/support/users/rodrigonrs/)
 * (@rodrigonrs)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/error-using-custom-images/#post-6879731)
 * I payed $96 for a professional
    Plan: PROFESSIONAL Auto renews in 1 ano
 * So it must work!
 *  [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * (@anevins)
 * WCLDN 2018 Contributor | Volunteer support
 * [10 years, 5 months ago](https://wordpress.org/support/topic/error-using-custom-images/#post-6879733)
 * [@vovafeldman](https://wordpress.org/support/users/vovafeldman/), Can you forward
   your customer onto your private support? Thanks 🙂
 *  Plugin Contributor [Leo Fajardo](https://wordpress.org/support/users/leorw/)
 * (@leorw)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/error-using-custom-images/#post-6879735)
 * Hi [@rodrigonrs](https://wordpress.org/support/users/rodrigonrs/),
 * Please contact us via [http://rating-widget.com/contact/](http://rating-widget.com/contact/)
   because we may need additional information that cannot be shared publicly.
 * Thanks
 *  Thread Starter [RodrigoNRS](https://wordpress.org/support/users/rodrigonrs/)
 * (@rodrigonrs)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/error-using-custom-images/#post-6879747)
 * Done

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘error using custom images’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/rating-widget_4db0e0.svg)
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 * 6 replies
 * 4 participants
 * Last reply from: [RodrigoNRS](https://wordpress.org/support/users/rodrigonrs/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/error-using-custom-images/#post-6879747)
 * Status: not resolved