Title: Error validating access token Last modified: July 22, 2019 --- # Error validating access token * [aisupportteam](https://wordpress.org/support/users/aisupportteam/) * (@aisupportteam) * [6 years, 10 months ago](https://wordpress.org/support/topic/error-validating-access-token-8/) * Hi Support Team, * We followed your guide here for connecting the plugin to facebook as suggested [https://wpreviewslider.userecho.com/knowledge-bases/2/articles/548-facebook-error-unable-to-find-the-auth-token-for-that-page-or-oops-unable-to-update-the-db-with](https://wpreviewslider.userecho.com/knowledge-bases/2/articles/548-facebook-error-unable-to-find-the-auth-token-for-that-page-or-oops-unable-to-update-the-db-with) * But when we tried to “Retrieve Reviews” it says: **Error validating access token: This may be because the user logged out or may be due to a system error. Please visit this page for things to try.** * The given secret access code was correct. * Thanks is advance for your help! * Cheers * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-validating-access-token-8%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Thread Starter [aisupportteam](https://wordpress.org/support/users/aisupportteam/) * (@aisupportteam) * [6 years, 10 months ago](https://wordpress.org/support/topic/error-validating-access-token-8/#post-11754450) * Hi Support team, * For an update: * We tried retrieving the facebook reviews and it says: Finished! The reviews should now show up on the Review List page of the plugin as per screenshot down below: * [⌊2019-07-22_1550⌉⌊2019-07-22_1550⌉[ * But there is no generated/retrieved testimonials on the list? * Can anyone give us advise? * Thanks in advance! * Plugin Author [jgwhite33](https://wordpress.org/support/users/jgwhite33/) * (@jgwhite33) * [6 years, 10 months ago](https://wordpress.org/support/topic/error-validating-access-token-8/#post-11755697) * See if there are any error messages in the console window. Right-click on the page > inspect, look for the console window. * Plugin Author [jgwhite33](https://wordpress.org/support/users/jgwhite33/) * (@jgwhite33) * [6 years, 10 months ago](https://wordpress.org/support/topic/error-validating-access-token-8/#post-11755703) * If this is for the Pro version of the plugin, please send me a private message using the contact form inside the plugin. thanks. * Thread Starter [aisupportteam](https://wordpress.org/support/users/aisupportteam/) * (@aisupportteam) * [6 years, 10 months ago](https://wordpress.org/support/topic/error-validating-access-token-8/#post-11757782) * Hi [@jgwhite33](https://wordpress.org/support/users/jgwhite33/) * Thank you for your response. * We did another step from this guide over again but with no luck [https://wpreviewslider.userecho.com/knowledge-bases/2/articles/548-facebook-error-unable-to-find-the-auth-token-for-that-page-or-oops-unable-to-update-the-db-with](https://wpreviewslider.userecho.com/knowledge-bases/2/articles/548-facebook-error-unable-to-find-the-auth-token-for-that-page-or-oops-unable-to-update-the-db-with) * Now this is the new generated error [https://www.screencast.com/t/AkxGopdvET](https://www.screencast.com/t/AkxGopdvET) * As you can see the WP Review Slider Facebook App Admin is all correct here [https://www.screencast.com/t/oKuqbxDKMx](https://www.screencast.com/t/oKuqbxDKMx) * Any recommendations to solve this issue? or any updates from FB ratings API endpoint? * Thanks in advance! * Plugin Author [jgwhite33](https://wordpress.org/support/users/jgwhite33/) * (@jgwhite33) * [6 years, 10 months ago](https://wordpress.org/support/topic/error-validating-access-token-8/#post-11759501) * I would try these steps again… * First revoke access for the app to your FB account. Go here… * [https://www.facebook.com/settings?tab=business_tools](https://www.facebook.com/settings?tab=business_tools) * Find “WP Review Slider” and remove it. * Then you can go here… * [https://fbapp.ljapps.com/login.php](https://fbapp.ljapps.com/login.php) * and sign-in. That should request a new API token from FB. * Finally, **un-check and re-check** any pages that you want to use in the plugin. * Thread Starter [aisupportteam](https://wordpress.org/support/users/aisupportteam/) * (@aisupportteam) * [6 years, 10 months ago](https://wordpress.org/support/topic/error-validating-access-token-8/#post-11761587) * Hi [@jgwhite33](https://wordpress.org/support/users/jgwhite33/) * Might you haven’t noticed that I did that steps already last time as I stated on my last response to you [https://www.screencast.com/t/jtvOLUepWAT](https://www.screencast.com/t/jtvOLUepWAT) * For the benefit of the doubt, I did the steps you advised again today but with same results and issue still persist. * The result again is “**Finished! The reviews should now show up on the Review List page of the plugin.**” * [⌊2019-07-24_1141⌉⌊2019-07-24_1141⌉[ * But there is no generated/retrieved tesimonials from facebook in the list. * As you can see here, all the details were correct: * [⌊2019-07-24_1144⌉⌊2019-07-24_1144⌉[ * I’m wondering is this is an issue with your plugin or from facebook? * Thanks in advance for your help!!! - This reply was modified 6 years, 10 months ago by [aisupportteam](https://wordpress.org/support/users/aisupportteam/). * Plugin Author [jgwhite33](https://wordpress.org/support/users/jgwhite33/) * (@jgwhite33) * [6 years, 10 months ago](https://wordpress.org/support/topic/error-validating-access-token-8/#post-11763196) * So it seems FB is having some issues with their API at the moment. Here are links to the support threads. Hopefully they will get it fixed soon. * [https://developers.facebook.com/support/bugs/435686153691852/](https://developers.facebook.com/support/bugs/435686153691852/) * [https://developers.facebook.com/support/bugs/505235790295615/](https://developers.facebook.com/support/bugs/505235790295615/) * Thanks, Josh * Thread Starter [aisupportteam](https://wordpress.org/support/users/aisupportteam/) * (@aisupportteam) * [6 years, 10 months ago](https://wordpress.org/support/topic/error-validating-access-token-8/#post-11765029) * Hi [@jgwhite33](https://wordpress.org/support/users/jgwhite33/) * Thank you for the updates and hopefully they will fix it asap. Keep us posted and thanks again for your help Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Error validating access token’ is closed to new replies. * ![](https://ps.w.org/wp-facebook-reviews/assets/icon-128x128.png?rev=2722797) * [WP Review Slider](https://wordpress.org/plugins/wp-facebook-reviews/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-facebook-reviews/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-facebook-reviews/) * [Active Topics](https://wordpress.org/support/plugin/wp-facebook-reviews/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-facebook-reviews/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-facebook-reviews/reviews/) * 8 replies * 2 participants * Last reply from: [aisupportteam](https://wordpress.org/support/users/aisupportteam/) * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/error-validating-access-token-8/#post-11765029) * Status: not resolved