Title: Error Verifying Sender Last modified: May 3, 2023 --- # Error Verifying Sender * Resolved [jpandino](https://wordpress.org/support/users/jpandino/) * (@jpandino) * [3 years, 1 month ago](https://wordpress.org/support/topic/error-verifying-sender/) * During the setup of the plugin, I am using a domain already verified in AWS and I get an error message when I click the button to ‘Complete Verification’. * **Error Verifying Sender** * There was an error verifying the provided sender. Please make sure that your access keys are correct and try again * I tried this on a new site without a domain verified prior getting started, and I was able to complete the setup of WP Offload SES and it works fine. Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Support [Delicious Brains Support](https://wordpress.org/support/users/dbisupport/) * (@dbisupport) * [3 years, 1 month ago](https://wordpress.org/support/topic/error-verifying-sender/#post-16719919) * Hi there! * WP Offload SES Support Team here, Thanks for reaching out with your query we would be happy to assist * Based on that error, it seems that the Access Keys are invalid. Could you please make sure that your AWS access keys are valid and that the IAM user has the “ [AmazonSESFullAccess](https://deliciousbrains.com/wp-offload-ses/doc/quick-start-guide/#iam-user)” permissions. * Please let us know how that goes. * Thread Starter [jpandino](https://wordpress.org/support/users/jpandino/) * (@jpandino) * [3 years ago](https://wordpress.org/support/topic/error-verifying-sender/#post-16726953) * I can confirm access keys are valid and the IAM user has “[AmazonSESFullAccess](https://deliciousbrains.com/wp-offload-ses/doc/quick-start-guide/#iam-user)” permissions. * Prior the setup this site has the domain already verified on AWS and its configured to use Amazon WorkMail. - This reply was modified 3 years ago by [jpandino](https://wordpress.org/support/users/jpandino/). * Plugin Support [Delicious Brains Support](https://wordpress.org/support/users/dbisupport/) * (@dbisupport) * [3 years ago](https://wordpress.org/support/topic/error-verifying-sender/#post-16729744) * Hi [@jpandino](https://wordpress.org/support/users/jpandino/) , * Thanks for the additional information. If you dismiss that message, and then send another email from the site, does that error come back up? * Amazon WorkMail is different from Amazon SES. Kindly ensure that you have completed your SES account in your AWS dashboard. * [https://deliciousbrains.com/wp-offload-ses/doc/quick-start-guide/](https://deliciousbrains.com/wp-offload-ses/doc/quick-start-guide/) * Another thing you can try is creating a new access key for the IAM user and using the new key on your site. * You can also follow our guide below for further steps in debugging the issue. * [https://deliciousbrains.com/wp-offload-ses/doc/sender-verification-errors/](https://deliciousbrains.com/wp-offload-ses/doc/sender-verification-errors/) * Thread Starter [jpandino](https://wordpress.org/support/users/jpandino/) * (@jpandino) * [3 years ago](https://wordpress.org/support/topic/error-verifying-sender/#post-16742567) * Yes, the errors keep happening, I am unable to instantiate the AWS SES client. I am unable to proceed after Verify Domain, when the domain is already verified on AWS. Its like its unable to authenticate, the access keys are correct, the permissions are correct. I have SES enabled on AWS. * Thread Starter [jpandino](https://wordpress.org/support/users/jpandino/) * (@jpandino) * [3 years ago](https://wordpress.org/support/topic/error-verifying-sender/#post-16742617) * I tried the same thing in another site on the same server and I got the same results, unable to verify the domain, it not authenticating or trying to using the access key. * Thread Starter [jpandino](https://wordpress.org/support/users/jpandino/) * (@jpandino) * [3 years ago](https://wordpress.org/support/topic/error-verifying-sender/#post-16742829) * I tried with a different AWS account which I am able to use without problems in another site with WP Offload SES and still didn’t work. * Plugin Support [Delicious Brains Support](https://wordpress.org/support/users/dbisupport/) * (@dbisupport) * [3 years ago](https://wordpress.org/support/topic/error-verifying-sender/#post-16759715) * Hi [@jpandino](https://wordpress.org/support/users/jpandino/), * Thank you for the update. We’re sorry to hear the issue persists. * Can you please try editing your _wp-config.php_ file on the server to replace this line: * `define( 'WP_DEBUG', false );` * With these lines – * `define('WP_DEBUG', true);` `define('WP_DEBUG_LOG', true);``define('WP_DEBUG_DISPLAY', false);` * This will cause all runtime errors, warnings, and notices to be written to _/ wp-content/debug.log_, which will hopefully yield some better information about what’s going on. * Can you please try the process again and then send on the _debug.log_ file if created? * More details about that at [https://wordpress.org/support/article/editing-wp-config-php/#wp_debug](https://wordpress.org/support/article/editing-wp-config-php/#wp_debug) * Once we have finished troubleshooting, you should revert that config change and delete the _debug.log_ file. * Plugin Author [Delicious Brains](https://wordpress.org/support/users/deliciousbrains/) * (@deliciousbrains) * [3 years ago](https://wordpress.org/support/topic/error-verifying-sender/#post-16803405) * This was fixed in v1.6.5. * After upgrading, please dismiss the unverified email address error notice. If it comes back later, that will hopefully not be a false positive and should be looked into. * -IJ * Plugin Author [Delicious Brains](https://wordpress.org/support/users/deliciousbrains/) * (@deliciousbrains) * [3 years ago](https://wordpress.org/support/topic/error-verifying-sender/#post-16803416) * Setting as resolved. ☝️ Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Error Verifying Sender’ is closed to new replies. * ![](https://ps.w.org/wp-ses/assets/icon-256x256.jpg?rev=2070048) * [WP Offload SES Lite](https://wordpress.org/plugins/wp-ses/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-ses/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-ses/) * [Active Topics](https://wordpress.org/support/plugin/wp-ses/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-ses/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-ses/reviews/) * 9 replies * 3 participants * Last reply from: [Delicious Brains](https://wordpress.org/support/users/deliciousbrains/) * Last activity: [3 years ago](https://wordpress.org/support/topic/error-verifying-sender/#post-16803416) * Status: resolved