Title: error viewing ticket Last modified: April 7, 2017 --- # error viewing ticket * Resolved [viviangoffart](https://wordpress.org/support/users/viviangoffart/) * (@viviangoffart) * [9 years, 2 months ago](https://wordpress.org/support/topic/error-viewing-ticket/) * I just became aware today that there is an error when attempting to view a ticket— using link in the confirmation email or through the order. * This is the error shown: “_An error has occurred while attempting to view the ticket None of the tickets for this order could be found.” * I am not certain when the issue started. The site is live and there are about 60 tickets sold. It is less than 3 weeks before the event that I am working towards. * It is also not possible to view the attendee report; the form does not populate with the event. * Your help would be greatly appreciated. I could create a login for you if it helps to move the issue along. * == Environment == * Home URL: [neutral] [http://frolic.torontoknittersguild.ca](http://frolic.torontoknittersguild.ca)* Site URL: [neutral] [http://frolic.torontoknittersguild.ca/wordpress](http://frolic.torontoknittersguild.ca/wordpress)* WC Version: [neutral] 3.0.0 * WP Version: [neutral] 4.7.3 * WP Multisite Enabled:[ neutral] No * Wev Server Info: [neutral] Apache ++ HTTP/1.1 * PHP Version: [neutral] 5.4.45 * MySQL Version: [neutral] 5.5.51 * WP Acitve Plugins: [neutral] 14 * WP Memory Limit: [good] You have more than the required minimum memory of 64MB. Your current total is 256M. * WP Debug Mode: [neutral] No * WP Language: [neutral] en_US * WP Max Upload Size: [neutral] No * WP Max Post Size: [neutral] 64M * PHP Max Execution Time: [neutral] 30 * PHP Max Input Vars: [neutral] 1000 * WP Uploads Writable: [good] Uploads directory IS writable * Default Timezone: [neutral] UTC * == Software == * Active Plugins: [neutral] + Accordion Shortcodes () by Phil Buchanan (), + [ON]: Add Posts to Pages ([http://www.webmechanix.com/wordpress-plugins/add-posts-pages/](http://www.webmechanix.com/wordpress-plugins/add-posts-pages/)) by Arsham Mirshah ([http://www.webmechanix.com/wordpress-plugins/add-posts-pages/](http://www.webmechanix.com/wordpress-plugins/add-posts-pages/)), + [ON]: Akismet Anti-Spam ([https://akismet.com/](https://akismet.com/)) by Automattic( [https://akismet.com/](https://akismet.com/)), + Countdown Widget ([http://metinsaylan.com/wordpress/plugins/countdown/](http://metinsaylan.com/wordpress/plugins/countdown/)) by Metin Saylan ([http://metinsaylan.com/wordpress/plugins/countdown/](http://metinsaylan.com/wordpress/plugins/countdown/)), + [ON]: Countdown Wpdevart ([http://wpdevart.com/wordpress-countdown-plugin/](http://wpdevart.com/wordpress-countdown-plugin/)) by wpdevart ([http://wpdevart.com/wordpress-countdown-plugin/](http://wpdevart.com/wordpress-countdown-plugin/)), + [ON]: CSSable Countdown ([http://wordpress.org/extend/plugins/cssable-countdown/](http://wordpress.org/extend/plugins/cssable-countdown/)) by dmonnier ([http://wordpress.org/extend/plugins/cssable-countdown/](http://wordpress.org/extend/plugins/cssable-countdown/)), + [ON]: Email Address Encoder ([http://wordpress.org/plugins/email-address-encoder/](http://wordpress.org/plugins/email-address-encoder/)) by Till Krüss ([http://wordpress.org/plugins/email-address-encoder/](http://wordpress.org/plugins/email-address-encoder/)), + Envira Gallery Lite ([http://enviragallery.com](http://enviragallery.com)) by Envira Gallery Team ([http://enviragallery.com](http://enviragallery.com)), + Flickr Album Gallery ([https://weblizar.com/plugins/flickr-album-gallery-pro/](https://weblizar.com/plugins/flickr-album-gallery-pro/)) by Weblizar ([https://weblizar.com/plugins/flickr-album-gallery-pro/](https://weblizar.com/plugins/flickr-album-gallery-pro/)), + [ON]: Hide Related Products in WooCommerce ([http://www.basitansari.com](http://www.basitansari.com)) by Basit Ansari ([http://www.basitansari.com](http://www.basitansari.com)), + kPicasa Gallery ([http://www.boloxe.com/techblog/](http://www.boloxe.com/techblog/)) by Guillaume Hébert ([http://www.boloxe.com/techblog/](http://www.boloxe.com/techblog/)), + [ON]: List category posts ([https://github.com/picandocodigo/List-Category-Posts](https://github.com/picandocodigo/List-Category-Posts)) by Fernando Briano ([https://github.com/picandocodigo/List-Category-Posts](https://github.com/picandocodigo/List-Category-Posts)), + [ON]: Modular Custom CSS ([http://celloexpressions.com/plugins/modular-custom-css](http://celloexpressions.com/plugins/modular-custom-css)) by Nick Halsey ([http://celloexpressions.com/plugins/modular-custom-css](http://celloexpressions.com/plugins/modular-custom-css)), + [ON]: OpenTickets Community Edition ([http://opentickets.com/](http://opentickets.com/)) by Quadshot Software LLC ([http://opentickets.com/](http://opentickets.com/)), + [ON]: WooCommerce ([https://woocommerce.com/](https://woocommerce.com/)) by Automattic ([https://woocommerce.com/](https://woocommerce.com/)), + WooCommerce Grid / List toggle ([http://jameskoster.co.uk/tag/grid-list-toggle/](http://jameskoster.co.uk/tag/grid-list-toggle/)) by jameskoster ([http://jameskoster.co.uk/tag/grid-list-toggle/](http://jameskoster.co.uk/tag/grid-list-toggle/)), + [ON]: WooCommerce Product Archive Customiser ([https://wordpress.org/plugins/woocommerce-product-archive-customiser/](https://wordpress.org/plugins/woocommerce-product-archive-customiser/)) by jameskoster ([https://wordpress.org/plugins/woocommerce-product-archive-customiser/](https://wordpress.org/plugins/woocommerce-product-archive-customiser/)), + [ON]: WooCommerce Simply Order Export ([https://wordpress.org/plugins/woocommerce-simply-order-export/](https://wordpress.org/plugins/woocommerce-simply-order-export/)) by Ankit Gade ([https://wordpress.org/plugins/woocommerce-simply-order-export/](https://wordpress.org/plugins/woocommerce-simply-order-export/)), + [ON]: WordPress Importer ([http://wordpress.org/extend/plugins/wordpress-importer/](http://wordpress.org/extend/plugins/wordpress-importer/)) by wordpressdotorg ([http://wordpress.org/extend/plugins/wordpress-importer/](http://wordpress.org/extend/plugins/wordpress-importer/)), + [ON]: WP Super Cache ([https://wordpress.org/plugins/wp-super-cache/](https://wordpress.org/plugins/wp-super-cache/)) by Automattic ([https://wordpress.org/plugins/wp-super-cache/](https://wordpress.org/plugins/wp-super-cache/))* Acitve Theme: [neutral] + store-child ([http://frolic.torontoknittersguild.ca/wordpress/wp-content/themes/store-child](http://frolic.torontoknittersguild.ca/wordpress/wp-content/themes/store-child)) by Vivid ([http://frolic.torontoknittersguild.ca](http://frolic.torontoknittersguild.ca)), + [PARENT]: Storefront ([https://woocommerce.com/storefront](https://woocommerce.com/storefront)) by WooThemes ([https://woocommerce.com/](https://woocommerce.com/)) * == Data == * Event Areas: [neutral] + “JCCC, Kobayashi Hall” [#1992] (publish)* Ticket Products: [neutral] + #1992 “General Admission” (45) [1 EA] Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [quadshot](https://wordpress.org/support/users/quadshot/) * (@quadshot) * [9 years, 2 months ago](https://wordpress.org/support/topic/error-viewing-ticket/#post-9007304) * We communicated via email, and confirmed the site is working properly. Thanks for using the software and we’ll close this issue * Thread Starter [viviangoffart](https://wordpress.org/support/users/viviangoffart/) * (@viviangoffart) * [9 years, 2 months ago](https://wordpress.org/support/topic/error-viewing-ticket/#post-9006830) * To further investigate this issue, I created a new install of WordPress and got the same error message when trying to view the tickets related to an order. _An error has occurred while attempting to view the ticket None of the tickets for this order could be found * These are the steps I took to create the install: * . installed wordpress . removed all plugins from the install . added plugin woocommerce, activated and configured . added plugin opentickets there was an error on activate _The plugin generated 270 characters of unexpected output during activation. If you notice “headers already sent” messages, problems with syndication feeds or other issues, try deactivating or removing this plugin._ . added an event (using your documentation as a guide) . purchased a ticket * I create a user account with admin privilege – you should have received the email. * With thanks for your assistance, Vivian Goffart * == Environment == * Home URL: [neutral] [http://test.torontoknittersguild.ca/test/wp](http://test.torontoknittersguild.ca/test/wp)* Site URL: [neutral] [http://test.torontoknittersguild.ca/test/wp](http://test.torontoknittersguild.ca/test/wp)* WC Version: [neutral] 3.0.1 * WP Version: [neutral] 4.7.3 * WP Multisite Enabled:[ neutral] No * Wev Server Info: [neutral] Apache ++ HTTP/1.1 * PHP Version: [neutral] 5.4.45 * MySQL Version: [neutral] 5.5.51 * WP Acitve Plugins: [neutral] 3 * WP Memory Limit: [good] You have more than the required minimum memory of 64MB. Your current total is 256M. * WP Debug Mode: [neutral] No * WP Language: [neutral] en_US * WP Max Upload Size: [neutral] No * WP Max Post Size: [neutral] 64M * PHP Max Execution Time: [neutral] 30 * PHP Max Input Vars: [neutral] 1000 * WP Uploads Writable: [good] Uploads directory IS writable * Default Timezone: [neutral] UTC * == Software == * Active Plugins: [neutral] + Akismet Anti-Spam ([https://akismet.com/](https://akismet.com/)) by Automattic ([https://akismet.com/](https://akismet.com/)), + [ON]: OpenTickets Community Edition ([http://opentickets.com/](http://opentickets.com/)) by Quadshot Software LLC ([http://opentickets.com/](http://opentickets.com/)), + [ON]: WooCommerce( [https://woocommerce.com/](https://woocommerce.com/)) by Automattic ([https://woocommerce.com/](https://woocommerce.com/)), + [ON]: WooCommerce PayPal Express Checkout Gateway ([https://www.woothemes.com/products/woocommerce-gateway-paypal-express-checkout/](https://www.woothemes.com/products/woocommerce-gateway-paypal-express-checkout/)) by Automattic ([https://www.woothemes.com/products/woocommerce-gateway-paypal-express-checkout/](https://www.woothemes.com/products/woocommerce-gateway-paypal-express-checkout/))* Acitve Theme: [neutral] + Twenty Sixteen ([https://wordpress.org/themes/twentysixteen/](https://wordpress.org/themes/twentysixteen/)) by the WordPress team ([https://wordpress.org/](https://wordpress.org/)) * == Data == * Event Areas: [neutral] + “Kobayashi Hall” [#15] (publish) * Ticket Products: [neutral] + #15 “General Admission” (45) [1 EA] * Thread Starter [viviangoffart](https://wordpress.org/support/users/viviangoffart/) * (@viviangoffart) * [9 years, 2 months ago](https://wordpress.org/support/topic/error-viewing-ticket/#post-9009680) * Thanks for your help yesterday resolving my issue by installing a previous version of Woocommerce. HOWEVER, overnight Woocommerce plugin upgraded itself to the current version 3.0.1 . * I hope I have prevented this happening again by installing plugin Easy Updates Manager to disable any updates to Woocommerce. * As a note to other users of this plugin, be aware that it will not work properly yet with any version of Woocommerce beyond 2.6.14 * [emcwebdesign](https://wordpress.org/support/users/emcwebdesign/) * (@emcwebdesign) * [9 years, 2 months ago](https://wordpress.org/support/topic/error-viewing-ticket/#post-9012656) * I’m having this same problem. Woocomemrce has been updated with my theme update. * Is there any word on a new release of Opentickets? that will work with the newest woocommerce? * also reports option is not working either. * Any help from opentickets tech support is appreciated. * [emcwebdesign](https://wordpress.org/support/users/emcwebdesign/) * (@emcwebdesign) * [9 years, 2 months ago](https://wordpress.org/support/topic/error-viewing-ticket/#post-9016441) * quick follow up.. I noticed earlier today that there was a Opentickets community edition plugin update.. so I went ahead & updated to the newest woocommerce ver 3 and then updated the Opentickets plugin. * So far it seems like everything is functioning properly. I can view tickets & reports. * Thank you for the quick attention to this matter! * Plugin Author [quadshot](https://wordpress.org/support/users/quadshot/) * (@quadshot) * [9 years, 2 months ago](https://wordpress.org/support/topic/error-viewing-ticket/#post-9016478) * [@viviangoffart](https://wordpress.org/support/users/viviangoffart/) we now have the WC 3.0 compatible release for OpenTickets, if you would like to try that on your test server. Just keeping you updated. * [Daniel John Marsden](https://wordpress.org/support/users/dnljhnmrsdn/) * (@dnljhnmrsdn) * [8 years, 11 months ago](https://wordpress.org/support/topic/error-viewing-ticket/#post-9295085) * Hi I am experiencing this issue, I’m using Woocommerce 3.1.0 * Any ideas? * Thanks Dan Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘error viewing ticket’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/opentickets-community-edition_bcbcb3. svg) * [OpenTickets Community Edition](https://wordpress.org/plugins/opentickets-community-edition/) * [Frequently Asked Questions](https://wordpress.org/plugins/opentickets-community-edition/#faq) * [Support Threads](https://wordpress.org/support/plugin/opentickets-community-edition/) * [Active Topics](https://wordpress.org/support/plugin/opentickets-community-edition/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/opentickets-community-edition/unresolved/) * [Reviews](https://wordpress.org/support/plugin/opentickets-community-edition/reviews/) * 7 replies * 4 participants * Last reply from: [Daniel John Marsden](https://wordpress.org/support/users/dnljhnmrsdn/) * Last activity: [8 years, 11 months ago](https://wordpress.org/support/topic/error-viewing-ticket/#post-9295085) * Status: resolved