Title: Error When Accessing File Last modified: August 21, 2016 --- # Error When Accessing File * Resolved [LanceB](https://wordpress.org/support/users/lanceb/) * (@lanceb) * [13 years ago](https://wordpress.org/support/topic/error-when-accessing-file/) * Hello, * The Customer Area plugin that you created for WordPress is exactly what I have been looking for. However I am having some problems with the functionality and hope there is a fix for this. I have tried looking for troubleshooting information on your site or the wordpress plugin site but have not found anything. * I am running WP version 3.5.1 and tried the typical steps of activating the default Twenty Eleven theme and deactivating all other plugins to check for theme and/ or theme conflict but am still having the same issues. * Here is what is happening: - **File upload works when admin is assigned as owner** - **404 error occurs when trying to access file as admin through the new customer area page** - **Cannot upload file when other user is assigned as owner** - **This error is displayed when trying to assign customer file to user:** - Warning: copy(/home/globalcn/public_html/ers/wp-content/customer-area/2_518c26d0b5710/ test-document.pdf) [function.copy]: failed to open stream: Permission denied in/home/globalcn/public_html/ers/wp-content/plugins/customer-area/includes/ core-addons/private-file/private-file-admin-interface.class.php on line 271 - Warning: Cannot modify header information – headers already sent by (output started at /home/globalcn/public_html/ers/wp-content/plugins/customer-area/ includes/core-addons/private-file/private-file-admin-interface.class.php:271) in /home/globalcn/public_html/ers/wp-includes/pluggable.php on line 876 * The website is located at [http://ecorecoverysystems.com](http://ecorecoverysystems.com) I am currently in development of the website so there is a redirect to a temporary splash page using the JF3 Maintenance Redirect plugin. If needed I can grant you access to troubleshoot. * Thank you in advance for any help you can provide. * [http://wordpress.org/extend/plugins/customer-area/](http://wordpress.org/extend/plugins/customer-area/) Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/error-when-accessing-file/page/2/?output_format=md) [→](https://wordpress.org/support/topic/error-when-accessing-file/page/2/?output_format=md) * Plugin Contributor [Vincent Mimoun-Prat](https://wordpress.org/support/users/vprat/) * (@vprat) * [13 years ago](https://wordpress.org/support/topic/error-when-accessing-file/#post-3740455) * Hi, * I’ll try to reproduce that and get back to you. * Plugin Contributor [Vincent Mimoun-Prat](https://wordpress.org/support/users/vprat/) * (@vprat) * [13 years ago](https://wordpress.org/support/topic/error-when-accessing-file/#post-3740461) * Could you also tell me which plugin version you are running? * Thread Starter [LanceB](https://wordpress.org/support/users/lanceb/) * (@lanceb) * [13 years ago](https://wordpress.org/support/topic/error-when-accessing-file/#post-3740516) * Hi Thanks for your response, * I just updated to the latest plugin version today 1.3.1. It now seems to work great when the owner is assigned to admin. * However when you try to update the owner you get this error: Warning: copy(/ home/globalcn/public_html/ers/wp-content/customer-area/2_518c26d0b5710/website- mock-up.jpg) [function.copy]: failed to open stream: Permission denied in /home/ globalcn/public_html/ers/wp-content/plugins/customer-area/includes/core-addons/ private-file/private-file-admin-interface.class.php on line 271 * Warning: Cannot modify header information – headers already sent by (output started at /home/globalcn/public_html/ers/wp-content/plugins/customer-area/includes/core- addons/private-file/private-file-admin-interface.class.php:271) in /home/globalcn/ public_html/ers/wp-includes/pluggable.php on line 876 * If I then refresh it seems that it does assign it to the new user anyway, but then if that user tries to download or view the file you get this error: * File not found or inaccessible! /home/globalcn/public_html/ers/wp-content/customer- area/2_518c26d0b5710/website-mock-up.jpg website-mock-up.jpg * Thanks again * Plugin Contributor [Vincent Mimoun-Prat](https://wordpress.org/support/users/vprat/) * (@vprat) * [13 years ago](https://wordpress.org/support/topic/error-when-accessing-file/#post-3740520) * Hi, * The plugin stores each owner’s files into a subdirectory of you WordPress’ wp- content directory. * When you change the owner, the plugin will copy the file from the previous owner’s directory to the new owner’s directory. That’s when you encounter your bug: the copy is failing, most probably because the directory is protected (“Permission denied”). * Make sure the directory for customer area has all the permissions for file copy/ deletion. * And because that copy fails, the file is not found when the new owner tries to download it (“File not found or inaccessible!”). * Thread Starter [LanceB](https://wordpress.org/support/users/lanceb/) * (@lanceb) * [13 years ago](https://wordpress.org/support/topic/error-when-accessing-file/#post-3740522) * Thanks so much. That worked. * The customer area folder was set to 755. Changed it to 775 and everything seems to be running smooth. * Thanks again for your help. * Plugin Contributor [Vincent Mimoun-Prat](https://wordpress.org/support/users/vprat/) * (@vprat) * [13 years ago](https://wordpress.org/support/topic/error-when-accessing-file/#post-3740524) * You’re welcome. Thanks for the good review as well. I’ll try to add something in the settings to warn about such permissions if they are not set properly. * By the way, please send me some ideas for new features if you have any, I am actively looking for new things to integrate. * Vincent * [kal11](https://wordpress.org/support/users/kal11/) * (@kal11) * [13 years ago](https://wordpress.org/support/topic/error-when-accessing-file/#post-3740563) * Hey there I’ve just used your plugin and it’s great except when a client or a customer tries to view or download a file from their client area it gave out 404 error which I’m not used to get from any other plugin or page on my website but I’ve figured out a way round changing the permalinks to custom structure with date and post name thats the only way that it has worked and by the way I have checked the permissions via ftp * Plugin Contributor [Vincent Mimoun-Prat](https://wordpress.org/support/users/vprat/) * (@vprat) * [13 years ago](https://wordpress.org/support/topic/error-when-accessing-file/#post-3740568) * Just to make sure I fixed the right bug, are you using any other language than English in your site? * Plugin Contributor [Vincent Mimoun-Prat](https://wordpress.org/support/users/vprat/) * (@vprat) * [13 years ago](https://wordpress.org/support/topic/error-when-accessing-file/#post-3740570) * I have released version 1.4 today, your bug should be fixed (make sure to refresh the permalink structure too) * [kal11](https://wordpress.org/support/users/kal11/) * (@kal11) * [13 years ago](https://wordpress.org/support/topic/error-when-accessing-file/#post-3740571) * Just English mate * Plugin Contributor [Vincent Mimoun-Prat](https://wordpress.org/support/users/vprat/) * (@vprat) * [13 years ago](https://wordpress.org/support/topic/error-when-accessing-file/#post-3740572) * Is the bug fixed after updating to 1.4.0 and rebuilding the permalinks? * [kal11](https://wordpress.org/support/users/kal11/) * (@kal11) * [13 years ago](https://wordpress.org/support/topic/error-when-accessing-file/#post-3740573) * I’ve just tried it and t worked like magic thank you very much for your hard work * Plugin Contributor [Vincent Mimoun-Prat](https://wordpress.org/support/users/vprat/) * (@vprat) * [13 years ago](https://wordpress.org/support/topic/error-when-accessing-file/#post-3740575) * You’re welcome. Please leave a review and a rating if you’re happy with the plugin& support. Also don’t forget to checkout our new extensions on [http://www.marvinlabs.com/shop](http://www.marvinlabs.com/shop). * [fmonteiros](https://wordpress.org/support/users/fmonteiros/) * (@fmonteiros) * [12 years, 11 months ago](https://wordpress.org/support/topic/error-when-accessing-file/#post-3740661) * Helo! * Basicaly, I have the same kind of problem. * At the puglin menu, I create a private page, but when the user login the page and the files don’t appear. * Is there a Tutorial, step by step, to show how create this customer área? * Thanks! * Plugin Contributor [Vincent Mimoun-Prat](https://wordpress.org/support/users/vprat/) * (@vprat) * [12 years, 11 months ago](https://wordpress.org/support/topic/error-when-accessing-file/#post-3740669) * Hi, * we are working on the documentation. You can see this in the meantime: * [http://wordpress.org/support/topic/hiding-files-before-log-in?replies=5#post-4225158](http://wordpress.org/support/topic/hiding-files-before-log-in?replies=5#post-4225158) Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/error-when-accessing-file/page/2/?output_format=md) [→](https://wordpress.org/support/topic/error-when-accessing-file/page/2/?output_format=md) The topic ‘Error When Accessing File’ is closed to new replies. * ![](https://ps.w.org/customer-area/assets/icon-256x256.png?rev=1288039) * [WP Customer Area](https://wordpress.org/plugins/customer-area/) * [Frequently Asked Questions](https://wordpress.org/plugins/customer-area/#faq) * [Support Threads](https://wordpress.org/support/plugin/customer-area/) * [Active Topics](https://wordpress.org/support/plugin/customer-area/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/customer-area/unresolved/) * [Reviews](https://wordpress.org/support/plugin/customer-area/reviews/) * 16 replies * 5 participants * Last reply from: [flpnvs](https://wordpress.org/support/users/flpnvs/) * Last activity: [12 years, 11 months ago](https://wordpress.org/support/topic/error-when-accessing-file/page/2/#post-3740673) * Status: resolved