Title: Error when activating
Last modified: November 1, 2022

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# Error when activating

 *  Resolved [gvnet](https://wordpress.org/support/users/gvnet/)
 * (@gvnet)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/error-when-activating-37/)
 * Hi,
 * When I activate this plugin I get the following message:
 *     ```
       Our server cannot access your shop domain. Please note you need a working domain (no localhost) that is accessible from the internet and is not password-protected.
   
       Note: Currently we do not support wordpress setup in a sub-directory (eg: example.com/this-is-a-sub-directory/), only root directory is supported, e.g.: yourdomain.com or shop.yourdomain.com
   
       Check your setting, hosting or cloudflare to whitelist the /wp-json/* urls, it is needed for our system to contact your shop.
       ```
   
 * We are not using a subdomain, localhost, password protection etc and A2 hosting
   have confirmed /wp-json URL’s are enabled.
 * Any ideas what might cause this?
 * Plugin is currently enabled but has not taken over the Woocommerce reviews, presumably
   due to the error and no active link to judge.me.
 * Many thanks,
    Graham
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-when-activating-37%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [gvnet](https://wordpress.org/support/users/gvnet/)
 * (@gvnet)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/error-when-activating-37/#post-16151254)
 * You may close this ticket; I found your support doc and fixed the issue:
    [https://support.judge.me/support/solutions/articles/44001923062–our-server-cannot-access-your-shop-domain-error-i-can-t-install-the-plugin-in-the-shop](https://support.judge.me/support/solutions/articles/44001923062–our-server-cannot-access-your-shop-domain-error-i-can-t-install-the-plugin-in-the-shop)
 *  [lamjudgeme](https://wordpress.org/support/users/lamjudgeme/)
 * (@lamjudgeme)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/error-when-activating-37/#post-16151279)
 * Hello [@gvnet](https://wordpress.org/support/users/gvnet/)
 * Glad to hear that you’ve resolved the issue.
 * Please let us know if you have any question or need further assistance.
 * Lam,
    Technical support

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error when activating’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/judgeme-product-reviews-woocommerce_f4fcfd.
   svg)
 * [Judge.me Product Reviews for WooCommerce](https://wordpress.org/plugins/judgeme-product-reviews-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/judgeme-product-reviews-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/judgeme-product-reviews-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/judgeme-product-reviews-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/judgeme-product-reviews-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/judgeme-product-reviews-woocommerce/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [lamjudgeme](https://wordpress.org/support/users/lamjudgeme/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/error-when-activating-37/#post-16151279)
 * Status: resolved