Title: Error when booking Last modified: May 7, 2024 --- # Error when booking * Resolved [dominicusb](https://wordpress.org/support/users/dominicusb/) * (@dominicusb) * [2 years, 1 month ago](https://wordpress.org/support/topic/error-when-booking-3/) * Hello * I have a problem with the bookings page. When i make a reservation on the admin side OR book thru the website on our non-profit site it always gives me an error like * sorry, there has been a critical error * the booking shows in the reservation list as should but the error always repets itself. First I had forgot the price but even after adding the price the error stil remains * what can I do? * sincerely/ Dominicus Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/error-when-booking-3/page/2/?output_format=md) [→](https://wordpress.org/support/topic/error-when-booking-3/page/2/?output_format=md) * Plugin Author [wpdevart](https://wordpress.org/support/users/wpdevart/) * (@wpdevart) * [2 years, 1 month ago](https://wordpress.org/support/topic/error-when-booking-3/#post-17737169) * Hi [@dominicusb](https://wordpress.org/support/users/dominicusb/). * Can you share a link? Also, what version of our plugin are you using? * Thanks. * Thread Starter [dominicusb](https://wordpress.org/support/users/dominicusb/) * (@dominicusb) * [2 years, 1 month ago](https://wordpress.org/support/topic/error-when-booking-3/#post-17737172) * I have version 3.2.15 installed * it has worked for years but not anymore * sincerely, * D * Thread Starter [dominicusb](https://wordpress.org/support/users/dominicusb/) * (@dominicusb) * [2 years, 1 month ago](https://wordpress.org/support/topic/error-when-booking-3/#post-17737177) * sorry the site requires a password as it’s non-profit and private * Thread Starter [dominicusb](https://wordpress.org/support/users/dominicusb/) * (@dominicusb) * [2 years, 1 month ago](https://wordpress.org/support/topic/error-when-booking-3/#post-17737189) * wp 6.5.2 * php 8.3.6 * Thread Starter [dominicusb](https://wordpress.org/support/users/dominicusb/) * (@dominicusb) * [2 years, 1 month ago](https://wordpress.org/support/topic/error-when-booking-3/#post-17739516) * I just tried to do a booking from the backend and it let me know: “Sorry there was a problem” * When I look at the reservations it has been reserved, but when I cancel it wp informed me that there is a critical error and I should follow the email sent to me. * I don’t get any email confirmation of the booking OR from wp explaining the critical error * Thread Starter [dominicusb](https://wordpress.org/support/users/dominicusb/) * (@dominicusb) * [2 years, 1 month ago](https://wordpress.org/support/topic/error-when-booking-3/#post-17740310) * Hello, Would you like a temporary login for looking at the matter? * How should I send this to you? * Sincerely, Dominicus * Plugin Author [wpdevart](https://wordpress.org/support/users/wpdevart/) * (@wpdevart) * [2 years, 1 month ago](https://wordpress.org/support/topic/error-when-booking-3/#post-17740663) * Hi [@dominicusb](https://wordpress.org/support/users/dominicusb/). * It is not safe to disclose your password here, so we will try to fix the error without it. * Can you try creating a new booking calendar and a new theme and form for it ( don’t use extra fields for the calendar)? * Don’t forget to add the prices and other options. * Thanks. * Thread Starter [dominicusb](https://wordpress.org/support/users/dominicusb/) * (@dominicusb) * [2 years, 1 month ago](https://wordpress.org/support/topic/error-when-booking-3/#post-17745151) * i tried with a new theme and new calendar and made a testbooking from the backend and the error is the same * sorry, there was an error and the ”book now” clickable button keeps spinning like it doesn’t want to go further * what now? * Plugin Author [wpdevart](https://wordpress.org/support/users/wpdevart/) * (@wpdevart) * [2 years, 1 month ago](https://wordpress.org/support/topic/error-when-booking-3/#post-17745936) * Hi [@dominicusb](https://wordpress.org/support/users/dominicusb/). * Some of our users also experience this error due to problems with the hosting server. Can you try it on another hosting or locally? * Thanks. * Thread Starter [dominicusb](https://wordpress.org/support/users/dominicusb/) * (@dominicusb) * [2 years, 1 month ago](https://wordpress.org/support/topic/error-when-booking-3/#post-17746072) * ok I will copy it to a local dir and run it from there. Will take some time though as I’m currently in the middle of a huge workload and this is on my sparetime * Plugin Author [wpdevart](https://wordpress.org/support/users/wpdevart/) * (@wpdevart) * [2 years ago](https://wordpress.org/support/topic/error-when-booking-3/#post-17759744) * Hi. * Since you have not informed us of the results, we will close this topic. If you have any other questions, please let us know. * Thanks. * Thread Starter [dominicusb](https://wordpress.org/support/users/dominicusb/) * (@dominicusb) * [2 years ago](https://wordpress.org/support/topic/error-when-booking-3/#post-17759751) * please don’t close it yet. I will have time this weekend to view it locally on my computer. Will post the results then. * thanks * Thread Starter [dominicusb](https://wordpress.org/support/users/dominicusb/) * (@dominicusb) * [1 year, 8 months ago](https://wordpress.org/support/topic/error-when-booking-3/#post-18041003) * Hi * I wonder if you could look at my site and help me find the error as I haven’t time to search for it myself. It’s a non-profit site for members only and you have to login to access the booking calendar.The only error is “Sorry there was an error” or something similar. This is when booking. I tried making a new calendar and booking but the error was the same. * Please let me know if you can help me – I can also pay a fee for the support as it’s away from my own job if I have to make time for it. Let me know and I will let you know privately a username, password and site info * Thanks, * Dominicus - This reply was modified 1 year, 8 months ago by [dominicusb](https://wordpress.org/support/users/dominicusb/). * Thread Starter [dominicusb](https://wordpress.org/support/users/dominicusb/) * (@dominicusb) * [1 year, 8 months ago](https://wordpress.org/support/topic/error-when-booking-3/#post-18041007) * I have a backup from akeeba backup if you want to have it and error search that way? I have backups from 2 years back * Thread Starter [dominicusb](https://wordpress.org/support/users/dominicusb/) * (@dominicusb) * [1 year, 8 months ago](https://wordpress.org/support/topic/error-when-booking-3/#post-18041024) * I think the problem is in the emailing as the booking is registered but the email to confirm is not sent out. I have a few plugins in use to help me send newsletters etc. Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/error-when-booking-3/page/2/?output_format=md) [→](https://wordpress.org/support/topic/error-when-booking-3/page/2/?output_format=md) The topic ‘Error when booking’ is closed to new replies. * ![](https://ps.w.org/booking-calendar/assets/icon-128x128.png?rev=1307202) * [Booking calendar, Appointment Booking System](https://wordpress.org/plugins/booking-calendar/) * [Frequently Asked Questions](https://wordpress.org/plugins/booking-calendar/#faq) * [Support Threads](https://wordpress.org/support/plugin/booking-calendar/) * [Active Topics](https://wordpress.org/support/plugin/booking-calendar/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/booking-calendar/unresolved/) * [Reviews](https://wordpress.org/support/plugin/booking-calendar/reviews/) * 20 replies * 3 participants * Last reply from: [dominicusb](https://wordpress.org/support/users/dominicusb/) * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/error-when-booking-3/page/2/#post-18041353) * Status: resolved