• Resolved B1gJ4k3

    (@b1gj4k3)


    After a promising test of the plugin, I purchased a pack of 4000 credits from the dashboard on the website, created an API and added the key into the plugin settings on my site. Things are working fine when I go to each individual image in the media library and generate the text, but when I go to the main plugin page, I get a message that says that I don’t have any plan, my credit balance isn’t showing and when I click “Generate Alt Text”, I get an error saying that something went wrong. Also, when I look in the JavaScript console, I see an error: “Uncaught (in promise) TypeError: subscription_plan is null”.

    I’m assuming the error is because I don’t have a monthly subscription plan, but shouldn’t the credit pack work there, too? Can I not bulk generate tags if I don’t have a monthly subscription?

    Also, It would also be hugely helpful if I could generate the image alt text from the “Image Details” modal that appears when I edit an image within a post. That way, I can only use my credits to generate alt text for images that I know appear in posts, rather than doing it in the media library where there could be some that aren’t used in post content and don’t need it. Just a thought.

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  • Thread Starter B1gJ4k3

    (@b1gj4k3)

    Based on other forum posts, this seems like it might be a common problem, but there’s no mention of what the solution is. Any help would be much appreciated.

    Plugin Support shamiulbishal

    (@shamiulbishal)

    We’re glad to know you’re using our plugin! At WP Messiah, user satisfaction is always our top priority. We’re truly sorry to hear that you’re facing this issue. However, we’d like to let you know that this problem hasn’t been reported by any other users—it seems to be specific to your site.

    That said, there’s no need to worry—we’re here to help and fully committed to resolving this for you. We just need a bit of your assistance to investigate the issue further.

    To proceed, we kindly request you to create a support ticket through our official support system, or you may directly email us at [email protected]. You can submit a support ticket here: https://support.wpmessiah.com/

    Looking forward to your response so we can assist you promptly.

    Warm regards,
    The WP Messiah Support Team

Viewing 2 replies - 1 through 2 (of 2 total)

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