Title: Error when changing subscription payment method
Last modified: August 29, 2017

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# Error when changing subscription payment method

 *  Resolved [sprobot](https://wordpress.org/support/users/sprobot/)
 * (@sprobot)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/error-when-changing-subscription-payment-method/)
 * When a customer with an active subscription goes to My Account > Subscriptions
   > View [Subscription] > Change Payment Method, and they enter a new payment method,
   it returns the error:
    “_Must be greater than or equal to 0_” The Portico Virtual
   Terminal transaction detail lists the decline message as “AMOUNT ERROR”.
 * The total is listed as $0.00 on the payment method change page, which I think
   is as it should be since the payment method is just being saved and not charged.
 * I can confirm that this is happening when switching between saved payment methods
   and also when trying to add a new one.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-when-changing-subscription-payment-method%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [sprobot](https://wordpress.org/support/users/sprobot/)
 * (@sprobot)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/error-when-changing-subscription-payment-method/#post-9470474)
 * Thanks for addressing this in he most recent update but it does not appear to
   have fully fixed the problem.
 * When a customer with an active subscription goes to _My Account > Subscriptions
   > View Subscription > Change Payment Method_, there is no longer an amount error
   when entering a new card or changing to a different saved card. However, it appears
   that when then new card is saved, it **is charged for the subscription amount!**
   This is a problem! The _Change Payment Method_ page should only save a new token
   or switch tokens associated with the subscription, not charge it. The token will
   be charged the next time the subscription renews.
 *  Plugin Author [SecureSubmit](https://wordpress.org/support/users/markhagan/)
 * (@markhagan)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/error-when-changing-subscription-payment-method/#post-9490241)
 * Hi [@sprobot](https://wordpress.org/support/users/sprobot/)!
 * Apologies for the inconvenience here. We pushed out another update (v1.11.12)
   to address this. Would you be able to update to the latest and see if you’re 
   still experiencing this?
 * Thanks!
 *  Thread Starter [sprobot](https://wordpress.org/support/users/sprobot/)
 * (@sprobot)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/error-when-changing-subscription-payment-method/#post-9490983)
 * Thanks [@markhagan](https://wordpress.org/support/users/markhagan/)!
 * This update gets us most of the way there. I can verify that the card is no longer
   charged and a token is created when the payment method is updated through the
   view subscription page. Unfortunately it _does not_ save the new token to the
   subscription.
 * When payment fails and the customer follows the emailed “pay now” link to checkout,
   it _does_ save a new card correctly, so that’s good! It’s just not saving it 
   to the active subscription if done through the my account > view subscription
   page.
 * This still happens with all plugins off except Woocommerce, Woocommerce Subscriptions,
   and Woocommerce SecureSubmit Gateway.
 *  [dthawkins](https://wordpress.org/support/users/dthawkins/)
 * (@dthawkins)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/error-when-changing-subscription-payment-method/#post-9493141)
 * [@sprobot](https://wordpress.org/support/users/sprobot/)
 * Thank you for the feedback. We are going to take a look at this and let you know
   when we have a fix for the issue you are experiencing.
 * Thanks,
    Dan
 *  Thread Starter [sprobot](https://wordpress.org/support/users/sprobot/)
 * (@sprobot)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/error-when-changing-subscription-payment-method/#post-9510862)
 * 1.11.13 has fixed the problem. Thanks!
 *  [dthawkins](https://wordpress.org/support/users/dthawkins/)
 * (@dthawkins)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/error-when-changing-subscription-payment-method/#post-9510886)
 * Great!
    Thank you for the feedback.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Error when changing subscription payment method’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-securesubmit-gateway/assets/icon-256x256.png?
   rev=3385858)
 * [Global Payments SecureSubmit Gateway](https://wordpress.org/plugins/woocommerce-securesubmit-gateway/)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-securesubmit-gateway/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-securesubmit-gateway/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-securesubmit-gateway/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-securesubmit-gateway/reviews/)

 * 6 replies
 * 3 participants
 * Last reply from: [dthawkins](https://wordpress.org/support/users/dthawkins/)
 * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/error-when-changing-subscription-payment-method/#post-9510886)
 * Status: resolved