Title: Error when checking for SPAM users
Last modified: April 3, 2018

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# Error when checking for SPAM users

 *  Resolved [cderrington](https://wordpress.org/support/users/cderrington/)
 * (@cderrington)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/error-when-checking-for-spam-users/)
 * Hi folks,
    I just renewed but I’m getting an error when trying to check my user
   database for SPAM accounts. The error I get is – `SERVER_ERROR NO: 11 MSG: Service
   disabled, please go to Dashboard https://cleantalk.org/my?product_id=1. Do you
   want to proceed?`
 * I don’t see this error listed here. What’s broke?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/error-when-checking-for-spam-users/#post-10142388)
 * Hello,
 * Thank you for your request.
 * Please, copy-paste your request here in our private Ticket System:
 * [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * This way we will know your CleanTalk profile and could check everything that 
   is required.
 * Sorry for the inconveniences.
 * Your CleanTalk Control Panel: [ [https://cleantalk.org/my/](https://cleantalk.org/my/)].
 * Best regards.
 *  Thread Starter [cderrington](https://wordpress.org/support/users/cderrington/)
 * (@cderrington)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/error-when-checking-for-spam-users/#post-10142401)
 * Thanks for the quick response. I opened a ticket in the correct queue now.
 * Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error when checking for SPAM users’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [CleanTalk Anti-Spam. Spam Firewall & Bot protection](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [cderrington](https://wordpress.org/support/users/cderrington/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/error-when-checking-for-spam-users/#post-10142401)
 * Status: resolved