Error when clicking Generate button

  • Resolved RussSD

    (@russsd)


    4 years, 8 months ago

    I am trying to evaluate the the free version of Event Calendar Newsletter with The Events Calendar Pro on my website at https://www.allmidwestauctions.com/ but when I click the “Generate Newsletter Formatted Events” button I get a popup message that says “www.allmidwestauctions.com says error”. I tried with the default settings and with other settings and all give the same error message. It’s a pain to have to deactivate all the plugins to check for conflicts so I though I would first ask if anyone has experienced this error and if they have any suggestions.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Brian Hogg

    (@brianhogg)

    4 years, 8 months ago

    Hi @russsd !

    Sorry to hear you’re having trouble trying to generate the newsletters. Unfortunately it does sound like there’s a conflict with another plugin or your theme, so we’d need to investigate that a bit. You might get a clue as to which one by opening the console in Chrome (similar in other browsers):

    https://developer.chrome.com/docs/devtools/open/

    Then clicking the “Console” tab. There may be an error before and/or after trying to generate a newsletter that might point to what plugin is causing the issue, or if something in the theme is to blame.

    Otherwise you can determine which plugin or theme is causing the issue with the following steps:

    1. Ensure you have a backup of your site in case there are any issues when disabling/enabling plugins or your theme
    2. Disable all plugins (except your calendar plugin and this plugin), and switch to a default theme like Twenty Twenty then verify the issue is resolved
    3. Re-enable your plugins and switch back to your previous theme one by one verifying if the issue is still occurring, and note which one causes it to break

    Let me know which plugin/theme causes the issue as I may be able to come up with a workaround, but most likely you’ll also need to contact the theme or plugin author and have them fix the issue.

    Cheers!

    Thread Starter RussSD

    (@russsd)

    4 years, 8 months ago

    Hi Brian,

    Thank you for the help with this. Thankfully, the issue resolved itself when I logged out and then back into my WP site. Everything is working fine now.

    Thanks,

    Russ

    Plugin Author Brian Hogg

    (@brianhogg)

    4 years, 8 months ago

    Hi Russ,

    No problem, great to hear!

Viewing 3 replies - 1 through 3 (of 3 total)

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