Title: Error when clicking Generate button
Last modified: September 16, 2021

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# Error when clicking Generate button

 *  Resolved [RussSD](https://wordpress.org/support/users/russsd/)
 * (@russsd)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/error-when-clicking-generate-button/)
 * I am trying to evaluate the the free version of Event Calendar Newsletter with
   The Events Calendar Pro on my website at [https://www.allmidwestauctions.com/](https://www.allmidwestauctions.com/)
   but when I click the “Generate Newsletter Formatted Events” button I get a popup
   message that says “www.allmidwestauctions.com says error”. I tried with the default
   settings and with other settings and all give the same error message. It’s a 
   pain to have to deactivate all the plugins to check for conflicts so I though
   I would first ask if anyone has experienced this error and if they have any suggestions.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-when-clicking-generate-button%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Brian Hogg](https://wordpress.org/support/users/brianhogg/)
 * (@brianhogg)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/error-when-clicking-generate-button/#post-14880080)
 * Hi [@russsd](https://wordpress.org/support/users/russsd/) !
 * Sorry to hear you’re having trouble trying to generate the newsletters. Unfortunately
   it does sound like there’s a conflict with another plugin or your theme, so we’d
   need to investigate that a bit. You might get a clue as to which one by opening
   the console in Chrome (similar in other browsers):
 * [https://developer.chrome.com/docs/devtools/open/](https://developer.chrome.com/docs/devtools/open/)
 * Then clicking the “Console” tab. There may be an error before and/or after trying
   to generate a newsletter that might point to what plugin is causing the issue,
   or if something in the theme is to blame.
 * Otherwise you can determine which plugin or theme is causing the issue with the
   following steps:
 * 1. Ensure you have a backup of your site in case there are any issues when disabling/
   enabling plugins or your theme
    2. Disable all plugins (except your calendar 
   plugin and this plugin), and switch to a default theme like Twenty Twenty then
   verify the issue is resolved 3. Re-enable your plugins and switch back to your
   previous theme one by one verifying if the issue is still occurring, and note
   which one causes it to break
 * Let me know which plugin/theme causes the issue as I may be able to come up with
   a workaround, but most likely you’ll also need to contact the theme or plugin
   author and have them fix the issue.
 * Cheers!
 *  Thread Starter [RussSD](https://wordpress.org/support/users/russsd/)
 * (@russsd)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/error-when-clicking-generate-button/#post-14880495)
 * Hi Brian,
 * Thank you for the help with this. Thankfully, the issue resolved itself when 
   I logged out and then back into my WP site. Everything is working fine now.
 * Thanks,
 * Russ
 *  Plugin Author [Brian Hogg](https://wordpress.org/support/users/brianhogg/)
 * (@brianhogg)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/error-when-clicking-generate-button/#post-14882044)
 * Hi Russ,
 * No problem, great to hear!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error when clicking Generate button’ is closed to new replies.

 * ![](https://ps.w.org/event-calendar-newsletter/assets/icon-256x256.png?rev=1436500)
 * [Event Calendar Newsletter](https://wordpress.org/plugins/event-calendar-newsletter/)
 * [Support Threads](https://wordpress.org/support/plugin/event-calendar-newsletter/)
 * [Active Topics](https://wordpress.org/support/plugin/event-calendar-newsletter/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/event-calendar-newsletter/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/event-calendar-newsletter/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Brian Hogg](https://wordpress.org/support/users/brianhogg/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/error-when-clicking-generate-button/#post-14882044)
 * Status: resolved