Title: Error when creating a backup
Last modified: November 10, 2023

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# Error when creating a backup

 *  Resolved [almaxxx666](https://wordpress.org/support/users/almaxxx666/)
 * (@almaxxx666)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/error-when-creating-a-backup-2/)
 * I get an error when creating a backup.
 * BMI-cHNTzgKu-10977

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/error-when-creating-a-backup-2/#post-17190646)
 * Hello [@almaxxx666](https://wordpress.org/support/users/almaxxx666/) ,
 * Please open first section of the plugin named: “What will be backed up?”
   Find
   subsection named: “Exclude by folder / file name (case-sensitive)”Here add these
   three rules, like on image: [https://prnt.sc/9oftADPd_Z7e](https://prnt.sc/9oftADPd_Z7e)
 * Once you do that, please follow these steps:
    1. Go to “Other options” section
    2. Change backup method: [https://prnt.sc/1s1ofpa](https://prnt.sc/1s1ofpa)
    3. Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31)
    4. Save “Other options” section
    5. Force stop both processes: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
 * When you do that, try to run your backup once again.
 * Let me know if that worked for you 🙂
   Thank you!
 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/error-when-creating-a-backup-2/#post-17205893)
 * Hey [@almaxxx666](https://wordpress.org/support/users/almaxxx666/) ,
 * We haven’t heard from you since, so I’ll assume that the issue is resolved and
   will close this support ticket. If you face any new issues, please feel free 
   to open a new ticket.
 * Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error when creating a backup’ is closed to new replies.

 * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566)
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 * 2 replies
 * 2 participants
 * Last reply from: [MixHa](https://wordpress.org/support/users/mixha/)
 * Last activity: [2 years, 6 months ago](https://wordpress.org/support/topic/error-when-creating-a-backup-2/#post-17205893)
 * Status: resolved