Title: Error when deactivating plugin
Last modified: July 20, 2020

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# Error when deactivating plugin

 *  Resolved [eiernacken](https://wordpress.org/support/users/eiernacken/)
 * (@eiernacken)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/error-when-deactivating-plugin-3/)
 * Hi,
 * I got this message at the top of the body tag:
    Cannot get other user media. 
   API shut down by Instagram. Sorry. Display only your media.
 * So that’s ok so far. My client needs to create a new insta basic display api.
 * I wanted to deactivate the plugin till that has happend. But whe I do so I get
   an error message (I don’t know the exact error in english, cause website is german):
 * There is a critical Error on your website.
 * Here the german Version:
 * Es gab einen kritischen Fehler auf deiner Website.
 * Erfahre mehr über die Fehlerbehebung in WordPress.
 * Could that be realted to W3 total cache? I’ve updated W3 and it said ngingx should
   be restarted. I’m waiting for my client to do so.

Viewing 1 replies (of 1 total)

 *  Plugin Support [Zhanna Khachatryan](https://wordpress.org/support/users/zhannak/)
 * (@zhannak)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/error-when-deactivating-plugin-3/#post-13165170)
 * Dear [@eiernacken](https://wordpress.org/support/users/eiernacken/),
 * Thanks for your inquiry and sorry for the issue.
 *  We had a bug that arose due to API changes, in an hour we’ll release an update
   and will fix this issue.
 * Please make sure to update the plugin and try to authenticate again.
    -  This reply was modified 5 years, 10 months ago by [Zhanna Khachatryan](https://wordpress.org/support/users/zhannak/).

Viewing 1 replies (of 1 total)

The topic ‘Error when deactivating plugin’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Zhanna Khachatryan](https://wordpress.org/support/users/zhannak/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/error-when-deactivating-plugin-3/#post-13165170)
 * Status: resolved