Title: Error when placing order notes Last modified: May 17, 2023 --- # Error when placing order notes * Resolved [Niek](https://wordpress.org/support/users/nvomedia/) * (@nvomedia) * [3 years ago](https://wordpress.org/support/topic/error-when-placing-order-notes/) * Hi! I have a strange problem in WooCommerce when adding an note to an order ( private or to customer) and manually or via a plugin (eg connection to parcel delivery service). * This is the error I see in the logs: * ```wp-block-code 2023-05-17T15:37:42+00:00 CRITICAL Uncaught Error: Call to a member function date() on null in /home/username/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php:1533 Stack trace: #0 /home/username/public_html/wp-includes/class-wp-hook.php(308): WC_AJAX::add_order_note('') #1 /home/username/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array) #2 /home/username/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/username/public_html/wp-admin/admin-ajax.php(188): do_action('wp_ajax_woocomm...') #4 {main} thrown in /home/username/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php op de lijn 1533 ``` * I found some issues here and on github about the date null error, but those seems to occur on other places. I tried there solutions anyway (downgrade woocommerce, check in database for dates with values 0000-00-00… but it wasn’t helping me. * If I look into the _comments table I can see the added comments. So they are saved. If I add an note to a customer they get the mail too. But I can’t see the comments in the orderadmin, and the spinner will spin forever. The endpoint for that gives an HTTP 500 error but no error message in that response itselfs. In the debug.log I can see the same error as WooCommerce shows in the fatal-error log. * How can I save this? This error is breaking a plugin which generates parcel labels and put the orders on completed. (The plugin adds an comment with some details). * Here is the WooCommerce status report: * ```wp-block-code ### WordPress Environment ### WordPress address (URL): --removed-- Site address (URL): --removed-- WC Version: 7.7.0 REST API Version: ✔ 7.7.0 WC Blocks Version: ✔ 10.0.4 Action Scheduler Version: ✔ 3.5.4 Log Directory Writable: ✔ WP Version: 6.2.1 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: ✔ WP Cron: ✔ Language: nl_NL External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.33 PHP Post Max Size: 512 MB PHP Time Limit: 30 PHP Max Input Vars: 10000 cURL Version: 7.84.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.18-MariaDB-cll-lve Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.7.0 WC Database Prefix: kk_ Totale database grootte: 1196.97MB Database gegevens grootte: 896.30MB 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amp_validated_url: 2 attachment: 35560 block: 3 blocks: 1 cookielawinfo: 2 custom_css: 4 customize_changeset: 2 faq: 10 flamingo_contact: 1465 flamingo_inbound: 126 ims_countdown: 1 jb_store_css: 5 jetpack_migration: 2 nav_menu_item: 291 oembed_cache: 24 page: 57 post: 7 product: 10612 product_variation: 32 product-feed: 1 revision: 529 shop_coupon: 11 shop_order: 6114 shop_order_refund: 32 wpcf7_contact_form: 2 yith-wcbm-badge: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (40) ### WPML Multilingual CMS: door OnTheGoSystems – 4.6.3 WPML SEO: door OnTheGoSystems – 2.1.0 Advanced Custom Fields: door WP Engine – 6.1.6 Chatra Live Chat + ChatBot + Cart Saver: door Chatra – 1.0.11 Classic Editor: door WordPress Contributors – 1.6.3 Contact Form 7: door Takayuki Miyoshi – 5.7.6 GTM4WP: door Thomas Geiger – 1.16.2 Flamingo: door Takayuki Miyoshi – 2.3 OMGF: door Daan from Daan.dev – 5.5.6 Jetpack Boost: door Automattic - Jetpack Site Speed team – 1.8.0 Jetpack: door Automattic – 12.1 Kadence WooCommerce Email Designer: door Kadence WP – 1.5.10 LiteSpeed Cache: door LiteSpeed Technologies – 5.4 Mollie Payments for WooCommerce: door Mollie – 7.3.7 Monta Checkout: door Monta – 1.54.1 Nextend Social Login: door Nextendweb – 3.1.8 Plugins Garbage Collector (Database Cleanup) Old!: door Vladimir Garagulya – 0.14 WooCommerce Estimated Shipping Date Per Product: door Magerips – 2.8 Category Order and Taxonomy Terms Order: door Nsp-Code – 1.7.5 K&K Woocommerce: door Niek van Oost – 1.0 WooCommerce NL Postcode Checker: door WP Overnight – 2.9.2 WebwinkelKeur: door Albert Peschar – 3.20 Product Feed ELITE for WooCommerce: door AdTribes.io – 2.0.0 WooCommerce Checkout Add-Ons: door SkyVerge – 2.6.0 WooCommerce Conditional Shipping and Payments: door WooCommerce – 1.14.6 WooCommerce Gift Coupon: door Alberto Pérez – 3.3.0 WooCommerce Multilingual & Multicurrency: door OnTheGoSystems – 5.1.3 PDF Invoices & Packing Slips for WooCommerce: door WP Overnight – 3.5.3 PDF Invoices & Packing Slips for WooCommerce - Professional: door WP Overnight – 2.14.2 PDF Invoices & Packing Slips for WooCommerce - Premium Templates: door WP Overnight – 2.20.2 Store Toolkit for WooCommerce: door Visser Labs – 2.3.8 WooCommerce: door Automattic – 7.7.0 Yoast SEO: door Team Yoast – 20.7 WP All Export Pro: door Soflyy – 1.8.3 WP Mail SMTP: door WP Mail SMTP – 3.8.0 WP Rollback: door GiveWP.com – 1.7.3 WPML Media: door OnTheGoSystems – 2.7.2 WPML String Translation: door OnTheGoSystems – 3.2.5 WP Overnight Sidekick: door WP Overnight – 2.5.1 YITH WooCommerce Wishlist: door YITH – 3.21.0 ### Inactive Plugins (8) ### IMS Countdown: door AceWebx Team – 1.3.1 WooCommerce Google Analytics Integration: door WooCommerce – 1.8.1 WooCommerce Google Product Feed: door Ademti Software Ltd. – 9.6.1 WooCommerce MyParcel: door Adem Demir – 3.2.1 Wordfence Security: door Wordfence – 7.9.2 WPFront Notification Bar: door Syam Mohan – 3.3.2 WP STAGING PRO: door WP-STAGING – 4.0.3 YITH WooCommerce Badge Management: door YITH – 2.17.0 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php maintenance.php: maintenance.php ### Settings ### API Enabled: – Force SSL: – Currency: EUR () Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: simple (simple) grouped (grouped) variable (variable) external (external) Taxonomies: Product Visibility: outofstock (outofstock) featured (featured) exclude-from-search (exclude-from-search) exclude-from-catalog (exclude-from-catalog) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Winkelbasis: #207 - --removed-- Winkelwagen: #79040 - /winkelwagen-2/ Afrekenen: #79041 - /afrekenen/ Mijn account: #79042 - /mijn-account-2/ Algemene voorwaarden: ❌ Pagina niet ingesteld ### Theme ### Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ✔ Parent Theme Name: Flatsome Parent Theme Version: 3.17.0 Parent Theme Author URL: https://uxthemes.com WooCommerce Support: ✔ ### Templates ### Overrides: flatsome-child/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/rating.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome-child/woocommerce/content-product_cat.php ### Templates ### thumbnail: medium: medium_large: large: 1536x1536: 2048x2048: woocommerce_thumbnail: woocommerce_single: woocommerce_gallery_thumbnail: ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: product-block-editor minified-js new-product-management-experience product-variation-management settings Daily Cron: ✔ Next scheduled: 2023-05-18 12:50:25 +02:00 Options: ✔ Notes: 130 Onboarding: completed ### Action Scheduler ### Afgerond: 4.208 Oldest: 2023-04-17 09:15:25 +0200 Newest: 2023-05-17 20:04:37 +0200 Mislukt: 16 Oldest: 2019-06-09 13:54:13 +0200 Newest: 2023-05-17 17:56:21 +0200 In afwachting: 2 Oldest: 2023-05-18 20:04:37 +0200 Newest: 2023-05-24 18:19:36 +0200 ### Status report information ### Generated at: 2023-05-17 21:30:12 +02:00 ``` Viewing 5 replies - 1 through 5 (of 5 total) * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years ago](https://wordpress.org/support/topic/error-when-placing-order-notes/#post-16754274) * Hello, * May I ask which plugin is being used to generate the parcel labels? WooCommerce MyParcel? Or other one? It is just to clarify. What about if you keep only WooCommerce, the default [Storefront](https://www.woocommerce.com/storefront/) theme, and your parcel labels plugin? Please check if the issue persists at this point. If not, there is a possibility that a conflict is affecting the site, you can then switch back the theme, and reactivate gradually the rest of the plugins until you find the cause of the issue. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * Let us know if there are any questions. * Thread Starter [Niek](https://wordpress.org/support/users/nvomedia/) * (@nvomedia) * [3 years ago](https://wordpress.org/support/topic/error-when-placing-order-notes/#post-16756304) * It is the [https://wordpress.org/plugins/montapacking-checkout-woocommerce-extension/](https://wordpress.org/plugins/montapacking-checkout-woocommerce-extension/) plugin for sending. * Since it is a live site I cannot easily disabled the plugins and change theme but I tried disabling the monta plugin and some other plugins and the problem persists. * I gonna try to set the webshop offline for testing all the other plugins and the theme, will let you know. * [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * (@beautyofcode) * [3 years ago](https://wordpress.org/support/topic/error-when-placing-order-notes/#post-16757285) * Hi [@nvomedia](https://wordpress.org/support/users/nvomedia/) , * That sounds like a plan! * Just to add, if you do not want to test on your live site, you do have the option of using the free [**Health Check**](https://wordpress.org/plugins/health-check/) plugin. * This will allow you to disable all plugins and change the theme, while you’re still logged in, without affecting normal visitors to your site 🙂 * On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site. * Hope this helps! * Thread Starter [Niek](https://wordpress.org/support/users/nvomedia/) * (@nvomedia) * [3 years ago](https://wordpress.org/support/topic/error-when-placing-order-notes/#post-16757379) * Ah that’s a very nice plugin. I directly installed it and used it for my test. * With only the Health Check and Woocommerce plugin enabled (Default Storefront theme) I get the same error when adding an note to an order in Woocommerce. * ```wp-block-code POST https://www.webshopurl.nl/wp-admin/admin-ajax.php action "woocommerce_add_order_note" post_id "87711" note "test" note_type "" security "1d4019cfb6" Status 500 Internal Server Error ``` * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years ago](https://wordpress.org/support/topic/error-when-placing-order-notes/#post-16771550) * Hello [@nvomedia](https://wordpress.org/support/users/nvomedia/), Thank you for sharing the logs!The cause of the Admin AJAX 500 error is not always clear; it’s most likely related to a plugin or theme conflict.One thing you can try is flushing the permalinks by navigating to `Dashboard > Settings > Permalinks`. * Once in there, click the ‘Save Changes’ button (you don’t need to make actual changes), this should re-write the rules for your site’s .htaccess file. * If that didn’t help, then your next option is [a full conflict test as mentioned in this guide](https://woocommerce.com/document/how-to-test-for-conflicts/). If you are not comfortable implementing all the changes mentioned in the guide on the live version of your site, you can create a staging environment using [WP-STAGING](https://wordpress.org/plugins/wp-staging/). This will allow you to run tests to pinpoint the problem, and then disable the problematic plugin on your live site.Hope this helps! Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Error when placing order notes’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [comment](https://wordpress.org/support/topic-tag/comment/) * [order](https://wordpress.org/support/topic-tag/order/) * 5 replies * 4 participants * Last reply from: [Saif](https://wordpress.org/support/users/babylon1999/) * Last activity: [3 years ago](https://wordpress.org/support/topic/error-when-placing-order-notes/#post-16771550) * Status: resolved