Title: Error when replying to case
Last modified: August 24, 2016

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# Error when replying to case

 *  Resolved [Torgrim Sandvoll](https://wordpress.org/support/users/torgrim/)
 * (@torgrim)
 * [11 years ago](https://wordpress.org/support/topic/error-when-replying-to-case/)
 * Hi,
 * I get this error message when updating/replying to exising support case (case
   created by me/admin, from user1, and me/admin replies):
 * Warning: mkdir(): No such file or directory in /home/pokeropq/public_html/wp-
   content/plugins/awesome-support/includes/addons/file-uploader/class-file-uploader.
   php on line 185
 * [https://wordpress.org/plugins/awesome-support/](https://wordpress.org/plugins/awesome-support/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [11 years ago](https://wordpress.org/support/topic/error-when-replying-to-case/#post-6145194)
 * Could you please [paste your System Status here](http://getawesomesupport.com/documentation/getting-the-system-status-report/).
 *  Thread Starter [Torgrim Sandvoll](https://wordpress.org/support/users/torgrim/)
 * (@torgrim)
 * [11 years ago](https://wordpress.org/support/topic/error-when-replying-to-case/#post-6145201)
 * [{“label”:”wordpress”,”data”:[{“key”:”Site URL”,”value”:”[http://pokerbricks.com&#8221](http://pokerbricks.com&#8221);},{“
   key”:”Home URL”,”value”:”[http://pokerbricks.com&#8221](http://pokerbricks.com&#8221);},{“
   key”:”WP Version”,”value”:”4.2.2″},{“key”:”WP Multisite”,”value”:”No”},{“key”:”
   WP Language”,”value”:”en_US”},{“key”:”WP Debug Mode”,”value”:”No”},{“key”:”WP
   Active Plugins”,”value”:”13″},{“key”:”WP Max Upload Size”,”value”:”20 MB”},{“
   key”:”WP Memory Limit”,”value”:”40M”},{“key”:”WP Timezone”,”value”:”The timezone
   hasn’t been set”}]},{“label”:”server”,”data”:[{“key”:”PHP Version”,”value”:”5.6.8″},{“
   key”:”Software”,”value”:”Apache”}]},{“label”:”settings”,”data”:[{“key”:”Version”,”
   value”:”3.1.10″},{“key”:”DB Version”,”value”:”1″},{“key”:”Tickets Slug”,”value”:”
   ticket”},{“key”:”Products Slug”,”value”:”product”},{“key”:”Multiple Products”,”
   value”:”Enabled”},{“key”:”Registration Status”,”value”:”Open”},{“key”:”Registration
   Page”,”value”:”Default”},{“key”:”Uploads Folder”,”value”:”The upload folder exists
   and is writable”},{“key”:”Allowed File Types”,”value”:”.jpg, .jpeg, .png, .gif,.
   pdf, .doc, .docx, .ppt, .pptx, .pps, .ppsx, .odt, .xls, .xlsx, .mp3, .m4a, .ogg,.
   wav, .mp4, .m4v, .mov, .wmv, .avi, .mpg, .ogv, .3gp, .3g2, .zip”},{“key”:”WYSIWYG
   On Front”,”value”:”Yes”}]},{“label”:”pages”,”data”:[{“key”:”Ticket Submission”,”
   value”:”[http://pokerbricks.com/submit-ticket/](http://pokerbricks.com/submit-ticket/)(#
   799)”},{“key”:”Tickets List”,”value”:”[http://pokerbricks.com/my-tickets/](http://pokerbricks.com/my-tickets/)(#
   797)”}]},{“label”:”email-notifications”,”data”:[{“key”:”Sender Name”,”value”:”
   Pokerbricks.com”},{“key”:”Sender E-Mail”,”value”:”torgrim@gmail.com”},{“key”:”
   Reply-To E-Mail”,”value”:”torgrim@gmail.com”},{“key”:”Submission Confirmation”,”
   value”:”Enabled”},{“key”:”New Assignment”,”value”:”Enabled”},{“key”:”New Agent
   Reply”,”value”:”Enabled”},{“key”:”New Client Reply”,”value”:”Enabled”},{“key”:”
   Ticket Closed”,”value”:”Enabled”}]},{“label”:”custom-fields”,”data”:[{“key”:”
   Support Staff”,”value”:”Capability: create_ticket, Core: Yes, Required: No, Logged:
   Yes, Show Column: No, Taxonomy: No, Callback: text”},{“key”:”Status”,”value”:”
   Capability: create_ticket, Core: Yes, Required: No, Logged: No, Show Column: 
   Yes, Taxonomy: No, Callback:”},{“key”:”Ticket Tag”,”value”:”Capability: create_ticket,
   Core: Yes, Required: No, Logged: Yes, Show Column: Yes, Taxonomy: Yes (standard),
   Callback: taxonomy”},{“key”:”Product”,”value”:”Capability: create_ticket, Core:
   No, Required: No, Logged: Yes, Show Column: Yes, Taxonomy: Yes (custom), Callback:
   taxonomy”}]},{“label”:”plugins”,”data”:[{“key”:”Installed”,”value”:”Akismet by
   Automattic version 3.1.1, All In One SEO Pack by Michael Torbert version 2.2.6.2,
   Awesome Support by ThemeAvenue version 3.1.10, BuddyPress by The BuddyPress Community
   version 2.2.3.1, Easy Table by Takien version 1.5.2, LearnDash Course Grid by
   LearnDash version 1.1, Revolution Slider by ThemePunch version 4.6.93, LearnDash
   LMS by LearnDash version 2.0.6.4, Simple Copy Post by John Regan version 1.0,
   TinyMCE Spellcheck by Matthew Muro version 1.3, Widgetkit by YOOtheme version
   2.1.5, Wordfence Security by Wordfence version 6.0.3, WPoker by Lipaonline version
   0.1″}]},{“label”:”theme”,”data”:[{“key”:”Theme Name:”,”value”:”Aurora”},{“key”:”
   Theme Version:”,”value”:”1.0.4″},{“key”:”Theme Author URL:”,”value”:”[http://www.yootheme.com&#8221](http://www.yootheme.com&#8221);},{“
   key”:”Is Child Theme:”,”value”:”No”}]},{“label”:”templates”,”data”:[{“key”:”Overrides:”,”
   value”:”There is no template override”}]}]
 *  Thread Starter [Torgrim Sandvoll](https://wordpress.org/support/users/torgrim/)
 * (@torgrim)
 * [11 years ago](https://wordpress.org/support/topic/error-when-replying-to-case/#post-6145202)
 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [11 years ago](https://wordpress.org/support/topic/error-when-replying-to-case/#post-6145205)
 * Is this happening when you’re uploading a file? When you’re not? In both cases?
 *  Thread Starter [Torgrim Sandvoll](https://wordpress.org/support/users/torgrim/)
 * (@torgrim)
 * [11 years ago](https://wordpress.org/support/topic/error-when-replying-to-case/#post-6145225)
 * Seems to work now! 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error when replying to case’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Torgrim Sandvoll](https://wordpress.org/support/users/torgrim/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/error-when-replying-to-case/#post-6145225)
 * Status: resolved