Title: Error when saving SMTP settings
Last modified: November 7, 2023

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# Error when saving SMTP settings

 *  Resolved [ryvalbiosciences](https://wordpress.org/support/users/ryvalbiosciences/)
 * (@ryvalbiosciences)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/error-when-saving-smtp-settings/)
 * I am getting an error that crashes the admin side of my website after saving 
   IMAP and SMTP settings. If I mark the plugin as disabled, it is resolved. If 
   I delete the folder and redownload, it works until I activate the plugin. Any
   ideas how to clear a cache or the reset the plugin?

Viewing 1 replies (of 1 total)

 *  [Nukak Asanansi](https://wordpress.org/support/users/nasanansi/)
 * (@nasanansi)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/error-when-saving-smtp-settings/#post-17182193)
 * Hi [@ryvalbiosciences](https://wordpress.org/support/users/ryvalbiosciences/),
 * You can reset the plugin by deleting it along with all your settings.
 * This can be done by following the steps below:
 * 1) Go to **WP Mail SMTP > Settings** and click on the **Misc** tab. When here,
   please check the box to **Remove ALL WP Mail SMTP data upon plugin deletion**.(
   [https://i.imgur.com/9KIZSL2.png](https://i.imgur.com/9KIZSL2.png)) and **Save
   Settings**.
 * 2) Deactivate and delete the **WP Mail SMTP **plugin.
 * 3) Reinstall and activate the plugin again. Please kindly bear in mind that you’ll
   have to reconnect your SMTP mailer again after this.
 * I hope this resolves the issue. If it doesn’t, however, please share the error
   message you are getting. If you can share a screenshot as well, that’ll help.
 * Thanks 🙂

Viewing 1 replies (of 1 total)

The topic ‘Error when saving SMTP settings’ is closed to new replies.

 * ![](https://ps.w.org/wp-mail-smtp/assets/icon-256x256.png?rev=1755440)
 * [WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin](https://wordpress.org/plugins/wp-mail-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-mail-smtp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-mail-smtp/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-mail-smtp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-mail-smtp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-mail-smtp/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Nukak Asanansi](https://wordpress.org/support/users/nasanansi/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/error-when-saving-smtp-settings/#post-17182193)
 * Status: resolved