Title: Error when setting up
Last modified: April 13, 2026

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# Error when setting up

 *  Resolved [greggs](https://wordpress.org/support/users/greggs/)
 * (@greggs)
 * [1 month, 4 weeks ago](https://wordpress.org/support/topic/error-when-setting-up/)
 * ![](https://i0.wp.com/www.1st-line.com/wp-content/uploads/2026/04/google-error.
   jpg?ssl=1)
 * [https://www.1st-line.com/wp-content/uploads/2026/04/google-error.jpg](https://www.1st-line.com/wp-content/uploads/2026/04/google-error.jpg)
 * When initially setting up the plugin, we put in all 3 accounts (main Google, 
   Ads, Merchant Center)…all 3 show connected and also our address.
 * When we try to hit continue, we get this error “Unable to update your Google 
   Merchant Center contact information. Unable to update Merchant Center account:
   Can not access the Google My Business account”

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Frank Remmy (woo-hc)](https://wordpress.org/support/users/frankremmy/)
 * (@frankremmy)
 * [1 month, 4 weeks ago](https://wordpress.org/support/topic/error-when-setting-up/#post-18879220)
 * Hi [@greggs](https://wordpress.org/support/users/greggs/),
 * I can see you’ve got all three Google accounts connected and your address entered,
   but you’re hitting that Google My Business access error when trying to continue.
   This is a common setup issue that occur when Google for WooCommerce cannot communicate
   with your site’s XML-RPC URL
 * To resolve it, please follow this guide: [https://woocommerce.com/document/google-for-woocommerce/common-errors/#unable-to-update](https://woocommerce.com/document/google-for-woocommerce/common-errors/#unable-to-update).
 * I hope that helps. Let us know if you need anything else.
 *  Plugin Support [Ejay F – a11n](https://wordpress.org/support/users/ejayfernandes/)
 * (@ejayfernandes)
 * [1 month, 1 week ago](https://wordpress.org/support/topic/error-when-setting-up/#post-18896421)
 * It seems we haven’t heard back from you for a while, so I’ll go ahead and mark
   this thread as resolved. Feel free to reach out whenever you’re ready to continue.
 * Your feedback helps others – please consider leaving a review: [https://wordpress.org/support/plugin/google-listings-and-ads/reviews/#new-post](https://wordpress.org/support/plugin/google-listings-and-ads/reviews/#new-post)

Viewing 2 replies - 1 through 2 (of 2 total)

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 * ![](https://ps.w.org/google-listings-and-ads/assets/icon.svg?rev=2775988)
 * [Google for WooCommerce](https://wordpress.org/plugins/google-listings-and-ads/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-listings-and-ads/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-listings-and-ads/)
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 * 2 replies
 * 3 participants
 * Last reply from: [Ejay F – a11n](https://wordpress.org/support/users/ejayfernandes/)
 * Last activity: [1 month, 1 week ago](https://wordpress.org/support/topic/error-when-setting-up/#post-18896421)
 * Status: resolved