Title: Error when trying test email
Last modified: July 4, 2024

---

# Error when trying test email

 *  [Mr Lucky](https://wordpress.org/support/users/voodoochill/)
 * (@voodoochill)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/error-when-trying-test-email/)
 * I am getting the following error using exact same region and credentials as working
   elsewhere.
 *     ```wp-block-code
       Error executing "SendEmail" on "https://email.eu-west-2.amazonaws.com/v2/email/outbound-emails"; AWS HTTP error: Client error: POST https://email.eu-west-2.amazonaws.com/v2/email/outbound-emails resulted in a 403 Forbidden response: {"message":"The request signature we calculated does not match the signature you provided. Check your AWS Secret Access (truncated...) InvalidSignatureException (client): The request signature we calculated does not match the signature you provided. Check your AWS Secret Access Key and signing method. Consult the service documentation for details. - {"message":"The request signature we calculated does not match the signature you provided. Check your AWS Secret Access Key and signing method. Consult the service documentation for details."}
       ```
   

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Delicious Brains Support](https://wordpress.org/support/users/dbisupport/)
 * (@dbisupport)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/error-when-trying-test-email/#post-17877337)
 * Hi [@voodoochill](https://wordpress.org/support/users/voodoochill/)!
 * WP Offload SES Support Team here. Thanks for reaching out with your query! We
   would be happy to assist.
 * That response from Amazon usually indicates that the Secret Access Key part of
   your AWS access keys is invalid. Could you confirm that it’s entered correctly?
 * If it’s in the wp-config.php file, please ensure that it’s above / before the
   line:
 *     ```wp-block-code
       /* That's all, stop editing! Happy publishing. */
       ```
   
 * [https://deliciousbrains.com/wp-offload-ses/doc/quick-start-guide/#define-your-access-keys](https://deliciousbrains.com/wp-offload-ses/doc/quick-start-guide/#define-your-access-keys)
 *  Thread Starter [Mr Lucky](https://wordpress.org/support/users/voodoochill/)
 * (@voodoochill)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/error-when-trying-test-email/#post-17884543)
 * I can confirm the credentials are correctly working elsewhere and are entered
   correctly.
 *  Plugin Support [Delicious Brains Support](https://wordpress.org/support/users/dbisupport/)
 * (@dbisupport)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/error-when-trying-test-email/#post-17898695)
 * Hi [@voodoochill](https://wordpress.org/support/users/voodoochill/) ,
 * Thanks for confirming that for us, and apologies for the delay. Unfortunately,
   the error returned is from Amazon itself, so the support we can provide for this
   is limited.
 * Could you check the thread below from Amazon AWS to see if it helps with the 
   issue?
 * [https://repost.aws/questions/QUr8OYwS59RBSLf8d-WwpbHQ/call-api-in-postman-using-aws-signature-authorization-got-the-request-signature-we-calculated-does-not-match-the-signature-you-provided-error](https://repost.aws/questions/QUr8OYwS59RBSLf8d-WwpbHQ/call-api-in-postman-using-aws-signature-authorization-got-the-request-signature-we-calculated-does-not-match-the-signature-you-provided-error)
 * Let us know how it goes for you.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error when trying test email’ is closed to new replies.

 * ![](https://ps.w.org/wp-ses/assets/icon-256x256.jpg?rev=2070048)
 * [WP Offload SES Lite](https://wordpress.org/plugins/wp-ses/)
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 * 3 replies
 * 2 participants
 * Last reply from: [Delicious Brains Support](https://wordpress.org/support/users/dbisupport/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/error-when-trying-test-email/#post-17898695)
 * Status: not resolved