Title: Error when using free Backup Backup plugin Last modified: January 19, 2021 --- # Error when using free Backup Backup plugin * Resolved [davvvy](https://wordpress.org/support/users/davvvy/) * (@davvvy) * [5 years, 5 months ago](https://wordpress.org/support/topic/error-when-using-free-backup-backup-plugin/) * Hello, I hope you can help resolve issues I ran into when using the free Backup Backup plugin: * 1. I used the plugin to do a backup of a WP site on my host server, with all the options left at Default, I did not change any of them. The backup worked fine, and I copied the URL where the backup was stored. * 2. I went to a new WP site, which I set in another directory on the same host server. This site is brand new, with just WP set up and the default 2021 Theme, with just a Hello World post, nothing else. I installed Backup Backup plugin on the site, and then proceeded with a Restore using the URL I had for the old site’s backup. * 3. The restore seemed to work just fine and completed. I close the complete dialog, was presented with a new wp-admin login dialog. However I notice that this wp- admin login dialog had an URL that seems to redirect me to the old site. I try to type in my username, password, and sure enough, it kicks me back to the old site, with a new wp-admin dialog box. I try my credentials again, but the same thing repeats. I then type in the URL oldsite/wp-admin and I can log in ok. I try using the URL newsite/wp-admin to login and it kicks me back to the oldsite wp-admin, except with the redirect link, and I cannot log into either site using that page. * 4. When I just browse to [https://newsite.com](https://newsite.com) then I can see it fine, except all the links on the page will take me back to pages on the old site. * Please advise. I’d be happy to entertain purchasing a premium version of the plugin, but would like to see this free version work as advertised first. Maybe I did something wrong or omitted additional necessary steps, please let me know what they are. * Thank you very much! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-when-using-free-backup-backup-plugin%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [backupsupport](https://wordpress.org/support/users/backupsupport/) * (@backupsupport) * [5 years, 5 months ago](https://wordpress.org/support/topic/error-when-using-free-backup-backup-plugin/#post-13925412) * Hello [@davvvy](https://wordpress.org/support/users/davvvy/) * I guess you used the 1.0.7.96 version for the backup. There was a small issue with the database import which is already fixed. * Here is new version: [https://backupbliss.com/downloads/plugins/bmi-betas/backup-backup-1.0.7.97.zip](https://backupbliss.com/downloads/plugins/bmi-betas/backup-backup-1.0.7.97.zip) * Also if you don’t want to be logged off make sure on both sites you filled all salts. You can generate them here: [https://api.wordpress.org/secret-key/1.1/salt/](https://api.wordpress.org/secret-key/1.1/salt/) * Once you do, please make the backup again and try to restore with new version 🙂 * Let me know if that solved you issue, please provide me some logs; – I like them! * Thread Starter [davvvy](https://wordpress.org/support/users/davvvy/) * (@davvvy) * [5 years, 5 months ago](https://wordpress.org/support/topic/error-when-using-free-backup-backup-plugin/#post-13925691) * Hello, thank you for your prompt support. * I downloaded and then installed the new Backup Migration plugin .97 version. However when I tried to create a backup, it failed. Following is the log I received. I tried it 3 times, each time I got the same error. * [STEP] [2021-01-19 06:52:37] Initializing backup… [INFO] [2021-01-19 06:52:37] Backup & Migration version: 1.0.7.97 [INFO] [2021-01-19 06:52:37] Site which will be backed up: [https://mrktguru.com/bridge5](https://mrktguru.com/bridge5)[ INFO] [2021-01-19 06:52:37] PHP Version: 7.4.11 [INFO] [2021-01-19 06:52:37] Web server: Apache [INFO] [2021-01-19 06:52:37] Max execution time (in seconds): 259200 [INFO] [2021-01-19 06:52:37] Checking if backup dir is writable… [INFO][ 2021-01-19 06:52:37] Initializing custom error handler [SUCCESS] [2021-01-19 06:52:37] Yup it is writable… [STEP] [2021-01-19 06:52:37] Scanning files… [STEP][ 2021-01-19 06:52:38] Checking free space, reserving… [INFO] [2021-01-19 06:52: 38] Requires at least 337919258 bytes. [322.26 MB] [INFO] [2021-01-19 06:52:38] Disk free space function is not disabled – using… [INFO] [2021-01-19 06:52:38] Checking this path/partition: /home/mrktgu5/public_html/bridge5/wp-content/backup- migration/backups [SUCCESS] [2021-01-19 06:52:38] There is 232,708.93 MB free.[ 227.25 GB] [SUCCESS] [2021-01-19 06:52:38] Great! We have enough space. [SUCCESS][ 2021-01-19 06:52:38] Confirmed, there is more than enough space, checked: 337919258 bytes [INFO] [2021-01-19 06:52:38] Scanning done – found 15090 files… [SUCCESS][ 2021-01-19 06:52:38] Backup initialized… [STEP] [2021-01-19 06:52:38] Initializing archiving system… [SUCCESS] [2021-01-19 06:52:38] Archive system initialized…[ STEP] [2021-01-19 06:52:38] Preparing map of files… [SUCCESS] [2021-01-19 06: 52:38] Files prepared. [INFO] [2021-01-19 06:52:38] Starting compression process…[ STEP] [2021-01-19 06:52:38] Smart memory calculation… [INFO] [2021-01-19 06:52: 38] There is 768 MBs of memory to use [INFO] [2021-01-19 06:52:38] WordPress memory limit: 768 MBs [SUCCESS] [2021-01-19 06:52:38] Setting the safe limit to 63 MB [STEP] [2021-01-19 06:52:38] Making database backup [INFO] [2021-01- 19 06:52:38] Iterating database… [INFO] [2021-01-19 06:52:39] Database size: 3.46 MB [SUCCESS] [2021-01-19 06:52:39] Database backup finished [STEP] [2021- 01-19 06:52:39] Making archive [INFO] [2021-01-19 06:52:39] Compressing… [INFO][ 2021-01-19 06:52:39] Using PclZip to create Backup (forced) [INFO] [2021-01-19 06:52:39] Legacy setting: 0 [STEP] [2021-01-19 06:52:39] Starting background process on server-side… [SUCCESS] [2021-01-19 06:52:39] Request sent successfully, without error returned. [WARN] [2021-01-19 06:52:41] Could not find any response from the server, trying again in 3 seconds. [WARN] [2021-01-19 06:52:44] Still nothing backup probably is not running. [STEP] [2021-01-19 06:52:44] Reverting backup, removing file… [ERROR] [2021-01-19 06:52:44] There was an error during backup… [ERROR] [2021-01-19 06:52:44] Backup could not run on your server, please check global logs. [STEP] [2021-01-19 06:52:44] Aborting backup… [DOWNLOAD GENERATED] File downloaded on (server time): 2021-01-19 06:52:46 [DOWNLOAD GENERATED] Last update (seconds): 9 seconds ago [DOWNLOAD GENERATED] Last update (date): 2021- 01-19 06:52:37 * Plugin Support [backupsupport](https://wordpress.org/support/users/backupsupport/) * (@backupsupport) * [5 years, 5 months ago](https://wordpress.org/support/topic/error-when-using-free-backup-backup-plugin/#post-13933356) * Hi [@davvvy](https://wordpress.org/support/users/davvvy/) * My apologies for late reply. * We have a bit more “universal” version. You can download it here: [https://backupbliss.com/downloads/plugins/bmi-betas/backup-backup-1.0.7.99.zip](https://backupbliss.com/downloads/plugins/bmi-betas/backup-backup-1.0.7.99.zip) * It also adds new option in other options section. But try it without changing the settings in first order. * Let me know if that helped you Thank you * Plugin Support [backupsupport](https://wordpress.org/support/users/backupsupport/) * (@backupsupport) * [5 years, 4 months ago](https://wordpress.org/support/topic/error-when-using-free-backup-backup-plugin/#post-13948489) * Hello * As we didn’t hear anything from you in last few days, I can assume that your issue is solved. If I am wrong feel free to create new topic. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Error when using free Backup Backup plugin’ is closed to new replies. * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566) * [Backup Migration](https://wordpress.org/plugins/backup-backup/) * [Frequently Asked Questions](https://wordpress.org/plugins/backup-backup/#faq) * [Support Threads](https://wordpress.org/support/plugin/backup-backup/) * [Active Topics](https://wordpress.org/support/plugin/backup-backup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backup-backup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backup-backup/reviews/) * 4 replies * 2 participants * Last reply from: [backupsupport](https://wordpress.org/support/users/backupsupport/) * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/error-when-using-free-backup-backup-plugin/#post-13948489) * Status: resolved