Title: error while adding media
Last modified: April 1, 2021
---
# error while adding media
* Resolved [vadimtet](https://wordpress.org/support/users/vadimtet/)
* (@vadimtet)
* [5 years, 2 months ago](https://wordpress.org/support/topic/error-while-adding-media-2/)
* When trying to add media, I always get this error:
“******.png Post-processing
of the image failed likely because the server is busy or does not have enough
resources. Uploading a smaller image may help. Suggested maximum size is 2500
pixels.” When i disable the plugin, the media is added without errors! I have
the latest version of WordPress and your plugin. PHP v7.4. Centos 8. Selinux
without errors. php-imagick and imagick are installed.
Viewing 4 replies - 1 through 4 (of 4 total)
* Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/)
* (@loiccloudinary)
* [5 years, 2 months ago](https://wordpress.org/support/topic/error-while-adding-media-2/#post-14281317)
* Hi [@vadimtet](https://wordpress.org/support/users/vadimtet/),
* Thanks for reaching out.
* In order to be able to further investigate the issue you’re experiencing, may
I kindly ask you to provide me with the following details:
- A [system report](https://cloudinary.com/documentation/wordpress_integration#system_report)
with some images added to the report
- The hosting company you are using
- The packages you are using
- Some information via logs, you can follow [those steps](https://wordpress.org/support/article/debugging-in-wordpress/#wp_debug_log)
* Looking forward to your update.
* Thanks,
Loic
* Thread Starter [vadimtet](https://wordpress.org/support/users/vadimtet/)
* (@vadimtet)
* [5 years, 2 months ago](https://wordpress.org/support/topic/error-while-adding-media-2/#post-14291843)
* Hello. I discovered the reason. This is a plugin that conflicts with the Cloudinary
plugin.
[https://wordpress.org/plugins/wp-graphql/](https://wordpress.org/plugins/wp-graphql/)
do you have any recommendations for resolving this conflict?
* 1. system report:
* ```
{
"system_status": {
"home": "https://test.teteva.org",
"wordpress": "5.7",
"php": "7.4.16",
"php_extensions": [
"Core",
"date",
"libxml",
"openssl",
"pcre",
"zlib",
"filter",
"hash",
"Reflection",
"SPL",
"session",
"standard",
"cgi-fcgi",
"imagick",
"bz2",
"calendar",
"ctype",
"curl",
"dom",
"mbstring",
"fileinfo",
"ftp",
"gd",
"gettext",
"iconv",
"json",
"ldap",
"exif",
"mysqlnd",
"odbc",
"PDO",
"Phar",
"posix",
"shmop",
"SimpleXML",
"snmp",
"soap",
"sockets",
"sodium",
"sqlite3",
"sysvmsg",
"sysvsem",
"sysvshm",
"tokenizer",
"xml",
"xmlwriter",
"xsl",
"mcrypt",
"mysqli",
"pdo_mysql",
"PDO_ODBC",
"pdo_sqlite",
"xmlreader",
"xmlrpc",
"zip",
"mysql",
"Zend OPcache"
]
},
"theme_status": {
"name": "Twenty Twenty-One",
"version": "1.2",
"author": "the WordPress team",
"author_url": "https://wordpress.org/",
"child_theme": false
},
"plugins_report": {
"must_use": [],
"plugins": [
{
"Name": "Akismet Anti-Spam",
"PluginURI": "https://akismet.com/",
"Version": "4.1.9",
"Description": "Used by millions, Akismet is quite possibly the best way in the world to protect your blog from spam. It keeps your site protected even while you sleep. To get started: activate the Akismet plugin and then go to your Akismet Settings page to set up your API key. By Automattic.",
"Author": "Automattic",
"AuthorURI": "https://automattic.com/wordpress-plugins/",
"TextDomain": "akismet",
"DomainPath": "",
"Network": false,
"RequiresWP": "",
"RequiresPHP": "",
"Title": "Akismet Anti-Spam",
"AuthorName": "Automattic"
},
{
"Name": "Classic Editor",
"PluginURI": "https://wordpress.org/plugins/classic-editor/",
"Version": "1.6",
"Description": "Enables the WordPress classic editor and the old-style Edit Post screen with TinyMCE, Meta Boxes, etc. Supports the older plugins that extend this screen. By WordPress Contributors.",
"Author": "WordPress Contributors",
"AuthorURI": "https://github.com/WordPress/classic-editor/",
"TextDomain": "classic-editor",
"DomainPath": "/languages",
"Network": false,
"RequiresWP": "4.9",
"RequiresPHP": "5.2.4",
"Title": "Classic Editor",
"AuthorName": "WordPress Contributors"
},
{
"Name": "Cloudinary",
"PluginURI": "https://cloudinary.com/documentation/wordpress_integration",
"Version": "2.7.0",
"Description": "With the Cloudinary plugin, you can upload and manage your media assets in the cloud, then deliver them to your users through a fast content delivery network, improving your website\u2019s loading speed and overall user experience. Apply multiple transformations and take advantage of a full digital asset management solution without leaving WordPress. By Cloudinary Ltd., XWP.",
"Author": "Cloudinary Ltd., XWP",
"AuthorURI": "https://cloudinary.com/",
"TextDomain": "cloudinary",
"DomainPath": "/languages",
"Network": false,
"RequiresWP": "",
"RequiresPHP": "",
"Title": "Cloudinary",
"AuthorName": "Cloudinary Ltd., XWP"
},
{
"Name": "Rename XMLRPC",
"PluginURI": "http://wordpress.org/extend/plugins/rename-xml-rpc/",
"Version": "1.1",
"Description": "Make XML-RPC work if you rename the file. Some hosts block access to xmlrpc.php file making it impossible to use By Jorge Bernal.",
"Author": "Jorge Bernal",
"AuthorURI": "http://koke.me",
"TextDomain": "rename-xml-rpc",
"DomainPath": "",
"Network": false,
"RequiresWP": "",
"RequiresPHP": "",
"Title": "Rename XMLRPC",
"AuthorName": "Jorge Bernal"
},
{
"Name": "Yoast SEO",
"PluginURI": "https://yoa.st/1uj",
"Version": "16.1.1",
"Description": "The first true all-in-one SEO solution for WordPress, including on-page content analysis, XML sitemaps and much more. By Team Yoast.",
"Author": "Team Yoast",
"AuthorURI": "https://yoa.st/1uk",
"TextDomain": "wordpress-seo",
"DomainPath": "/languages/",
"Network": false,
"RequiresWP": "5.6",
"RequiresPHP": "5.6.20",
"Title": "Yoast SEO",
"AuthorName": "Team Yoast"
},
{
"Name": "WP Gatsby",
"PluginURI": "",
"Version": "1.0.8",
"Description": "Optimize your WordPress site to be a source for Gatsby sites. By GatsbyJS, Jason Bahl, Tyler Barnes.",
"Author": "GatsbyJS, Jason Bahl, Tyler Barnes",
"AuthorURI": "https://gatsbyjs.org",
"TextDomain": "wp-gatsby",
"DomainPath": "/languages/",
"Network": false,
"RequiresWP": "5.4.2",
"RequiresPHP": "7.3",
"Title": "WP Gatsby",
"AuthorName": "GatsbyJS, Jason Bahl, Tyler Barnes"
},
{
"Name": "WP GraphQL",
"PluginURI": "https://github.com/wp-graphql/wp-graphql",
"Version": "1.3.5",
"Description": "GraphQL API for WordPress By WPGraphQL.",
"Author": "WPGraphQL",
"AuthorURI": "http://www.wpgraphql.com",
"TextDomain": "wp-graphql",
"DomainPath": "/languages/",
"Network": false,
"RequiresWP": "5.0",
"RequiresPHP": "7.1",
"Title": "WP GraphQL",
"AuthorName": "WPGraphQL"
}
]
},
"config_report": {
"cloudinary": [],
"about": [],
"usage": null,
"last_usage": {
"plan": "Free",
"last_updated": "2021-04-07",
"transformations": {
"usage": 1,
"credits_usage": 0
},
"objects": {
"usage": 90
},
"bandwidth": {
"usage": 568887,
"credits_usage": 0
},
"storage": {
"usage": 23366924,
"credits_usage": 0.02
},
"credits": {
"usage": 0.02,
"limit": 25,
"used_percent": 0.08
},
"requests": 568887,
"resources": 20,
"derived_resources": 70,
"media_limits": {
"image_max_size_bytes": 10485760,
"video_max_size_bytes": 104857600,
"raw_max_size_bytes": 10485760,
"image_max_px": 25000000,
"asset_max_total_px": 50000000
},
"max_image_size": 10485760,
"max_video_size": 104857600
},
"signature": "c87cbfc52a8f525f5dd06136c2426430",
"version": null,
"url": null,
"status": {
"status": "ok"
},
"media_display": {
"image_optimization": "on",
"image_format": "auto",
"image_quality": "auto",
"enable_breakpoints": "on",
"breakpoints": "3",
"bytes_step": "200",
"max_width": "2048",
"min_width": "800",
"image_preview": "https://res.cloudinary.com/demo/image/upload/w_600/sample.jpg",
"video_player": "cld",
"video_controls": "on",
"video_loop": "off",
"video_autoplay_mode": "off",
"video_limit_bitrate": "on",
"video_bitrate": "500",
"video_optimization": "on",
"video_format": "auto",
"video_quality": "auto"
},
"setup": {
"enable_report": "on"
},
"sync_media": {
"auto_sync": "on",
"cloudinary_folder": "wp-test/",
"offload": "dual_full"
},
"gallery": {
"transition": "fade",
"aspectRatio": "3:4",
"navigation": "always",
"zoom": true,
"carouselLocation": "top",
"carouselOffset": 5,
"carouselStyle": "thumbnails",
"displayProps": {
"mode": "classic"
},
"indicatorProps": {
"shape": "round"
},
"themeProps": {
"primary": "#cf2e2e",
"onPrimary": "#000000",
"active": "#777777"
},
"zoomProps": {
"type": "popup",
"viewerPosition": "bottom",
"trigger": "click"
},
"thumbnailProps": {
"width": 64,
"height": 64,
"navigationShape": "radius",
"selectedStyle": "gradient",
"selectedBorderPosition": "all",
"selectedBorderWidth": 4,
"mediaSymbolShape": "round"
},
"transformation": {
"crop": "pad",
"background": "rgb:FFFFFF"
},
"cloudName": "teteva",
"container": ""
}
}
}
```
* 2. hosting company – [https://digitalocean.com/](https://digitalocean.com/)
3. `akismet | active | none | 4.1.9 | | classic-editor | active | none | 1.6
| | cloudinary-image-management-and-manipulation-in-the-cloud-cdn | active |
none | 2.7.0 | | rename-xml-rpc | active | none | 1.1 | | wp-gatsby | active
| none | 1.0.8 | | wp-graphql | active | none | 1.3.5 | | wordpress-seo | active
| none | 16.1.1`
* [bonzalika](https://wordpress.org/support/users/bonzalika/)
* (@bonzalika)
* [5 years, 1 month ago](https://wordpress.org/support/topic/error-while-adding-media-2/#post-14374307)
* I’m also experiencing this same conflict with wpgraphql. Did you manage to resolve
it in the end?
* Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/)
* (@loiccloudinary)
* [5 years, 1 month ago](https://wordpress.org/support/topic/error-while-adding-media-2/#post-14374353)
* Hi [@vadimtet](https://wordpress.org/support/users/vadimtet/),
* Sorry for only replying now, your response didn’t go through our ticketing system.
* May I ask you to upgrade to `2.7.1` which is the latest version? If it is still
persisting, may I ask you to set the **Sync Setting** to **Manual Sync** – upload
the image to WP and then Push it to Cloudinary manually.
* [@bonzalika](https://wordpress.org/support/users/bonzalika/), may I ask you to
also share a system report and try the instruction above?
* Thanks in advance.
Best, Loic
Viewing 4 replies - 1 through 4 (of 4 total)
The topic ‘error while adding media’ is closed to new replies.
* 
* [Cloudinary - Deliver Images and Videos at Scale](https://wordpress.org/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/)
* [Frequently Asked Questions](https://wordpress.org/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/#faq)
* [Support Threads](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/)
* [Active Topics](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/active/)
* [Unresolved Topics](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/unresolved/)
* [Reviews](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/reviews/)
* 4 replies
* 3 participants
* Last reply from: [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/)
* Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/error-while-adding-media-2/#post-14374353)
* Status: resolved