Title: "error while authorization, please try again"
Last modified: August 22, 2016

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# "error while authorization, please try again"

 *  Resolved [TechnoBabble28](https://wordpress.org/support/users/technobabble28/)
 * (@technobabble28)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/error-while-authorization-please-try-again/)
 * I recently purchased the Pro version of Tidio Chat and it was working great for
   a day. Now I can’t access the control panel. Anytime I attempt to connect it 
   gives me an error message of “error while authorization, please try again”.
    
   Also, when I try to use the desktop app on Windows it doesn’t show any site activity.
 * The site is [](https://wordpress.org/support/topic/error-while-authorization-please-try-again/beta.nationalida.com?output_format=md)(
   still doing testing).
 * [https://wordpress.org/plugins/tidio-live-chat/](https://wordpress.org/plugins/tidio-live-chat/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [TechnoBabble28](https://wordpress.org/support/users/technobabble28/)
 * (@technobabble28)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/error-while-authorization-please-try-again/#post-5484062)
 * *The site is beta.nationalida.com
 *  Thread Starter [TechnoBabble28](https://wordpress.org/support/users/technobabble28/)
 * (@technobabble28)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/error-while-authorization-please-try-again/#post-5484064)
 * [URL=http://s160.photobucket.com/user/StreetChase/media/TidioChat_zpsf1938623.
   png.html][IMG]http://i160.photobucket.com/albums/t199/StreetChase/TidioChat_zpsf1938623.
   png[/IMG][/URL]
 *  Plugin Author [Tytus Gołas](https://wordpress.org/support/users/tytus-tytus/)
 * (@tytus-tytus)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/error-while-authorization-please-try-again/#post-5484432)
 * This issue has been solved through [tickets@tidioelements.uservoice.com](https://wordpress.org/support/topic/error-while-authorization-please-try-again/tickets@tidioelements.uservoice.com?output_format=md)
   
   Thank you for your feedback, suggestions and good words.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘"error while authorization, please try again"’ is closed to new replies.

 * ![](https://ps.w.org/tidio-live-chat/assets/icon-256x256.gif?rev=3465139)
 * [Tidio – Live Chat & AI Chatbots](https://wordpress.org/plugins/tidio-live-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/tidio-live-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/tidio-live-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/tidio-live-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/tidio-live-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/tidio-live-chat/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Tytus Gołas](https://wordpress.org/support/users/tytus-tytus/)
 * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/error-while-authorization-please-try-again/#post-5484432)
 * Status: resolved