Title: Error while connection to Jetpack
Last modified: December 5, 2023

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# Error while connection to Jetpack

 *  Resolved [Creative Andrew](https://wordpress.org/support/users/geisthanen/)
 * (@geisthanen)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/error-while-connection-to-jetpack/)
 * Hi there!
   While trying to connect Jetpack to my site, I am getting the following
   error:
 *     ```wp-block-code
       {
           "code": "secrets_mismatch",
           "message": "The registration secrets sent by your site do not match the ones the Jetpack server has on record.",
           "data": 400
       }
       ```
   
 * Thanks in advance for your support.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-while-connection-to-jetpack%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Animesh Gaurav](https://wordpress.org/support/users/bizanimesh/)
 * (@bizanimesh)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/error-while-connection-to-jetpack/#post-17270281)
 * Hello there – I have made a small change on our side, before trying to reconnect,
   could you please first make sure XML-RPC for your site is enabled?
 * While your site is publicly accessible, we cannot access your site’s XML-RPC 
   file: [https://www.example.com/xmlrpc.php](https://www.example.com/xmlrpc.php)[
   replace “example.com” with your site address]
 * This file is used by Jetpack and other plugins and apps to connect to your site.
   It must return the following message: _XML-RPC server accepts POST requests only_
   but in your case I see a completely white page
 * You can see a working example here: [https://wp.cloud/xmlrpc.php](https://wp.cloud/xmlrpc.php)
 * If you want to know details about XML-RPC and how it helps Jetpack, you can check
   our detailed guide here:
    - [https://jetpack.com/support/jetpack-and-xml-rpc](https://jetpack.com/support/jetpack-and-xml-rpc)
 * Since your site doesn’t load for this page, I would recommend that you check 
   the following:
    - Do you use any security plugins that may block access to this file? If so,
      could you try to disable them? You might also want to check your site’s .htaccess
      file for any rules that might be blocking access to the xmlrpc.php file.
    - Does your hosting provider block access to this file? If you don’t find any
      plugin that may block access to the file on your site, I would recommend that
      you get in touch with your host.
 * Once we are able to access your site’s xmlrpc.php file, please try to reconnect
   your site:
    - [https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack](https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack)
 * Let me know how it goes!
 *  Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/error-while-connection-to-jetpack/#post-17290557)
 * Hey [@geisthanen](https://wordpress.org/support/users/geisthanen/),
 * Do you have updates about that? We usually close inactive threads after one week
   of no movement, but we want to make sure we’re all set before marking it as solved.
   Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error while connection to Jetpack’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
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 * 2 replies
 * 3 participants
 * Last reply from: [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * Last activity: [2 years, 5 months ago](https://wordpress.org/support/topic/error-while-connection-to-jetpack/#post-17290557)
 * Status: resolved