Title: Error while re-authenticating on testing website
Last modified: February 26, 2018

---

# Error while re-authenticating on testing website

 *  Resolved [muzicutza81](https://wordpress.org/support/users/muzicutza81/)
 * (@muzicutza81)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/error-while-re-authenticating-on-testing-website/)
 * Good morning. We updated the MonsterInsights for Google Analytics plugin on our
   testing website (hosted on BlueHost) last Friday and noticed that traffic was
   no longer being captured. We attempted to re-authenticate however, we get the
   following error message:
 * “The following error occurred during authentication:
    MonsterInsights does not
   support localhost installs for technical reasons at this time. Please test MonsterInsights
   on staging or online development/testing servers. Exit point: 13”.
 * Your assistance with this issue would be very much appreciated!
 * Thank you,
 * Alina

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [chriscct7](https://wordpress.org/support/users/chriscct7/)
 * (@chriscct7)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/error-while-re-authenticating-on-testing-website/#post-10017001)
 * Hi there,
    I’d recommend getting in touch with us at monsterinsights.com/lite-
   support/ so we can best assist on this
 * -Chris
 *  Thread Starter [muzicutza81](https://wordpress.org/support/users/muzicutza81/)
 * (@muzicutza81)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/error-while-re-authenticating-on-testing-website/#post-10017478)
 * Okay, thank you. Just sent a note from monsterinsights.com/lite-support/.
 * Alina

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error while re-authenticating on testing website’ is closed to new replies.

 * ![](https://ps.w.org/google-analytics-for-wordpress/assets/icon.svg?rev=2976619)
 * [MonsterInsights - Google Analytics Dashboard for WordPress (Website Stats Made Easy)](https://wordpress.org/plugins/google-analytics-for-wordpress/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-analytics-for-wordpress/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-analytics-for-wordpress/)
 * [Active Topics](https://wordpress.org/support/plugin/google-analytics-for-wordpress/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-analytics-for-wordpress/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-analytics-for-wordpress/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [muzicutza81](https://wordpress.org/support/users/muzicutza81/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/error-while-re-authenticating-on-testing-website/#post-10017478)
 * Status: resolved