Title: ERROR WHILE RESTORATION Last modified: August 14, 2023 --- # ERROR WHILE RESTORATION * Resolved [smcloud](https://wordpress.org/support/users/smcloud/) * (@smcloud) * [2 years, 10 months ago](https://wordpress.org/support/topic/error-while-restoration/) * Estoy tratando de restaurar una copia de seguridad completa (DB, plugins, subidos, otros) y todo ha ido bien, salvo los ZIP Otros. Me sale este error que adjunto. * ¿Qué puedo hacer? * I’m trying to restore a full backup (DB, plugins, uploads, other) and everything went fine except the Other ZIP. I get this error that I attached. * What I can do? * Final checks Searching file (others), file name: backup_2023-06-28-others.zipExpected file size: 403563.7 KB: OkSearching file (others), file name: backup_2023-06- 28-others2.zipExpected file size: 4254.5 KB: OkIt won’t delete any files after unpacking, because there was no cloud storage for this backupOthersUnzipping the backup… (backup_2023-06-28-others.zip, 394.1 MB)There has been a critical error on this website. * ———————————————————————————- * Comprobaciones finales Buscando archivo (others), nombre del archivo: backup_2023- 06-28-others.zip Tamaño esperado del archivo: 403563.7 KB: OkBuscando archivo( others), nombre del archivo: backup_2023-06-28-others2.zipTamaño esperado del archivo: 4254.5 KB: OkWill not delete any archives after unpacking them, because there was no cloud storage for this backupOtrosDescomprimiendo la copia de seguridad…( backup_2023-06-28-others.zip, 394.1 MB) * Ha habido un error crítico en esta web. Viewing 3 replies - 1 through 3 (of 3 total) * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [2 years, 9 months ago](https://wordpress.org/support/topic/error-while-restoration/#post-16974488) * Hi, * To help us work out the cause of your problem, can you please send us a copy of the restoration log? You can find this log in the ‘wp-content/updraft’ directory of your site via FTP.You can send the log file as an attachment or copy the contents into an online tool (such as [http://pastebin.com/](http://pastebin.com/) ) * Best Wishes, Bryle * Thread Starter [smcloud](https://wordpress.org/support/users/smcloud/) * (@smcloud) * [2 years, 9 months ago](https://wordpress.org/support/topic/error-while-restoration/#post-16976635) * Hi! * These are the logs: * File **log.aad5744887f7-browser.txt** * ```wp-block-code 0000.005 (R) [notice] Buscando archivo (others), nombre del archivo: backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip 0000.005 (R) [notice] Tamaño esperado del archivo: 403563.7 KB: Ok 0000.006 (R) [notice] Buscando archivo (others), nombre del archivo: backup_2023-06-28-0723_Gen_es_bdb4d7319102-others2.zip 0000.006 (R) [notice] Tamaño esperado del archivo: 4254.5 KB: Ok 0000.012 (R) [notice] Will not delete any archives after unpacking them, because there was no cloud storage for this backup 0000.014 (R) [notice] Descomprimiendo la copia de seguridad... (backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, 394.1 MB) 0000.005 (R) [notice] Buscando archivo (others), nombre del archivo: backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip 0000.005 (R) [notice] Tamaño esperado del archivo: 403563.7 KB: Ok 0000.005 (R) [notice] Buscando archivo (others), nombre del archivo: backup_2023-06-28-0723_Gen_es_bdb4d7319102-others2.zip 0000.005 (R) [notice] Tamaño esperado del archivo: 4254.5 KB: Ok 0000.006 (R) [notice] Will not delete any archives after unpacking them, because there was no cloud storage for this backup 0000.007 (R) [notice] Descomprimiendo la copia de seguridad... (backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, 394.1 MB) 0000.006 (R) [notice] Buscando archivo (others), nombre del archivo: backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip 0000.006 (R) [notice] Tamaño esperado del archivo: 403563.7 KB: Ok 0000.006 (R) [notice] Buscando archivo (others), nombre del archivo: backup_2023-06-28-0723_Gen_es_bdb4d7319102-others2.zip 0000.007 (R) [notice] Tamaño esperado del archivo: 4254.5 KB: Ok 0000.008 (R) [notice] Will not delete any archives after unpacking them, because there was no cloud storage for this backup 0000.008 (R) [notice] Descomprimiendo la copia de seguridad... (backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, 394.1 MB) 0000.005 (R) [notice] Buscando archivo (others), nombre del archivo: backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip 0000.005 (R) [notice] Tamaño esperado del archivo: 403563.7 KB: Ok 0000.005 (R) [notice] Buscando archivo (others), nombre del archivo: backup_2023-06-28-0723_Gen_es_bdb4d7319102-others2.zip 0000.005 (R) [notice] Tamaño esperado del archivo: 4254.5 KB: Ok 0000.006 (R) [notice] Will not delete any archives after unpacking them, because there was no cloud storage for this backup 0000.006 (R) [notice] Descomprimiendo la copia de seguridad... (backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, 394.1 MB) 0000.005 (R) [notice] Buscando archivo (others), nombre del archivo: backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip 0000.005 (R) [notice] Tamaño esperado del archivo: 403563.7 KB: Ok 0000.005 (R) [notice] Buscando archivo (others), nombre del archivo: backup_2023-06-28-0723_Gen_es_bdb4d7319102-others2.zip 0000.005 (R) [notice] Tamaño esperado del archivo: 4254.5 KB: Ok 0000.007 (R) [notice] Will not delete any archives after unpacking them, because there was no cloud storage for this backup 0000.007 (R) [notice] Descomprimiendo la copia de seguridad... (backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, 394.1 MB) 0000.005 (R) [notice] Buscando archivo (others), nombre del archivo: backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip 0000.005 (R) [notice] Tamaño esperado del archivo: 403563.7 KB: Ok 0000.005 (R) [notice] Buscando archivo (others), nombre del archivo: backup_2023-06-28-0723_Gen_es_bdb4d7319102-others2.zip 0000.005 (R) [notice] Tamaño esperado del archivo: 4254.5 KB: Ok 0000.007 (R) [notice] Will not delete any archives after unpacking them, because there was no cloud storage for this backup 0000.007 (R) [notice] Descomprimiendo la copia de seguridad... (backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, 394.1 MB) ``` * File **log.aad5744887f7.txt** * ```wp-block-code 0000.002 () Opened log file at time: Wed, 16 Aug 2023 07:57:41 +0000 on https://gen.com 0000.002 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.23.7 WP: 6.3 PHP: 8.0.30 (fpm-fcgi, Linux sl01.smcloud.es 3.10.0-1160.66.1.el7.x86_64 #1 SMP Wed May 18 16:02:34 UTC 2022 x86_64) MySQL: 5.5.68-MariaDB (max packet size=1048576) WPLANG: es_ES Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 26.8M | 28M) multisite: N openssl: OpenSSL 1.0.2k 26 Jan 2017 mcrypt: N LANG: ZipArchive::addFile: Y 0000.002 () Free space on disk containing Updraft's temporary directory: 12406.7 MB 0000.005 () Restore setup, now closing connection and starting restore over AJAX. 0000.001 () Opened log file at time: Wed, 16 Aug 2023 07:57:42 +0000 on https://gen.com 0000.001 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.23.7 WP: 6.3 PHP: 8.0.30 (fpm-fcgi, Linux sl01.smcloud.es 3.10.0-1160.66.1.el7.x86_64 #1 SMP Wed May 18 16:02:34 UTC 2022 x86_64) MySQL: 5.5.68-MariaDB (max packet size=1048576) WPLANG: es_ES Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 24.8M | 26M) multisite: N openssl: OpenSSL 1.0.2k 26 Jan 2017 mcrypt: N LANG: ZipArchive::addFile: Y 0000.001 () Free space on disk containing Updraft's temporary directory: 12406.7 MB 0000.003 () Ensuring WP_Filesystem is setup for a restore 0000.003 () WP_Filesystem is setup and ready for a restore 0000.005 () Restore job started. Entities to restore: others. Restore options: {"updraft_encryptionphrase":"","updraft_restorer_wpcore_includewpconfig":false,"updraft_incremental_restore_point":-1} 0000.006 () PHP event: code E_WARNING: mkdir(): File exists (line 558, wp-admin/includes/class-wp-filesystem-direct.php) 0000.012 () Will not delete any archives after unpacking them, because there was no cloud storage for this backup 0000.013 () Entity: others 0000.013 () restore_backup(backup_file=backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, type=others, info=a:2:{s:4:"path";s:57:"/var/www/vhosts/gen.com/httpdocs/wp-content";s:11:"description";s:5:"Otros";}, last_one=) 0000.014 () Descomprimiendo la copia de seguridad... (backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, 394.1 MB) 0000.014 () Unzipping backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip to /var/www/vhosts/gen.com/httpdocs/wp-content/upgrade/08e1e6b5/ using UpdraftPlus_ZipArchive, starting index 0 0000.002 () Opened log file at time: Wed, 16 Aug 2023 08:00:35 +0000 on https://gen.com 0000.002 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.23.7 WP: 6.3 PHP: 8.0.30 (fpm-fcgi, Linux sl01.smcloud.es 3.10.0-1160.66.1.el7.x86_64 #1 SMP Wed May 18 16:02:34 UTC 2022 x86_64) MySQL: 5.5.68-MariaDB (max packet size=1048576) WPLANG: es_ES Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 24.8M | 26M) multisite: N openssl: OpenSSL 1.0.2k 26 Jan 2017 mcrypt: N LANG: ZipArchive::addFile: Y 0000.002 () Free space on disk containing Updraft's temporary directory: 12406.6 MB 0000.003 () Ensuring WP_Filesystem is setup for a restore 0000.004 () WP_Filesystem is setup and ready for a restore 0000.005 () Restore job started. Entities to restore: others. Restore options: {"updraft_encryptionphrase":"","updraft_restorer_wpcore_includewpconfig":false,"updraft_incremental_restore_point":-1} 0000.006 () PHP event: code E_WARNING: mkdir(): File exists (line 558, wp-admin/includes/class-wp-filesystem-direct.php) 0000.006 () Will not delete any archives after unpacking them, because there was no cloud storage for this backup 0000.007 () Entity: others 0000.007 () restore_backup(backup_file=backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, type=others, info=a:2:{s:4:"path";s:57:"/var/www/vhosts/gen.com/httpdocs/wp-content";s:11:"description";s:5:"Otros";}, last_one=) 0000.007 () Descomprimiendo la copia de seguridad... (backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, 394.1 MB) 0000.017 () Unzipping backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip to /var/www/vhosts/gen.com/httpdocs/wp-content/upgrade/08e1e6b5/ using UpdraftPlus_ZipArchive, starting index 0 0000.001 () Opened log file at time: Wed, 16 Aug 2023 08:03:35 +0000 on https://gen.com 0000.002 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.23.7 WP: 6.3 PHP: 8.0.30 (fpm-fcgi, Linux sl01.smcloud.es 3.10.0-1160.66.1.el7.x86_64 #1 SMP Wed May 18 16:02:34 UTC 2022 x86_64) MySQL: 5.5.68-MariaDB (max packet size=1048576) WPLANG: es_ES Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 24.8M | 26M) multisite: N openssl: OpenSSL 1.0.2k 26 Jan 2017 mcrypt: N LANG: ZipArchive::addFile: Y 0000.002 () Free space on disk containing Updraft's temporary directory: 12406.5 MB 0000.004 () Ensuring WP_Filesystem is setup for a restore 0000.005 () WP_Filesystem is setup and ready for a restore 0000.006 () Restore job started. Entities to restore: others. Restore options: {"updraft_encryptionphrase":"","updraft_restorer_wpcore_includewpconfig":false,"updraft_incremental_restore_point":-1} 0000.007 () PHP event: code E_WARNING: mkdir(): File exists (line 558, wp-admin/includes/class-wp-filesystem-direct.php) 0000.008 () Will not delete any archives after unpacking them, because there was no cloud storage for this backup 0000.008 () Entity: others 0000.008 () restore_backup(backup_file=backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, type=others, info=a:2:{s:4:"path";s:57:"/var/www/vhosts/gen.com/httpdocs/wp-content";s:11:"description";s:5:"Otros";}, last_one=) 0000.008 () Descomprimiendo la copia de seguridad... (backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, 394.1 MB) 0000.022 () Unzipping backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip to /var/www/vhosts/gen.com/httpdocs/wp-content/upgrade/08e1e6b5/ using UpdraftPlus_ZipArchive, starting index 0 0000.001 () Opened log file at time: Wed, 16 Aug 2023 08:05:35 +0000 on https://gen.com 0000.001 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.23.7 WP: 6.3 PHP: 8.0.30 (fpm-fcgi, Linux sl01.smcloud.es 3.10.0-1160.66.1.el7.x86_64 #1 SMP Wed May 18 16:02:34 UTC 2022 x86_64) MySQL: 5.5.68-MariaDB (max packet size=1048576) WPLANG: es_ES Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 24.8M | 26M) multisite: N openssl: OpenSSL 1.0.2k 26 Jan 2017 mcrypt: N LANG: ZipArchive::addFile: Y 0000.001 () Free space on disk containing Updraft's temporary directory: 12406.5 MB 0000.003 () Ensuring WP_Filesystem is setup for a restore 0000.003 () WP_Filesystem is setup and ready for a restore 0000.004 () Restore job started. Entities to restore: others. Restore options: {"updraft_encryptionphrase":"","updraft_restorer_wpcore_includewpconfig":false,"updraft_incremental_restore_point":-1} 0000.006 () PHP event: code E_WARNING: mkdir(): File exists (line 558, wp-admin/includes/class-wp-filesystem-direct.php) 0000.006 () Will not delete any archives after unpacking them, because there was no cloud storage for this backup 0000.006 () Entity: others 0000.006 () restore_backup(backup_file=backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, type=others, info=a:2:{s:4:"path";s:57:"/var/www/vhosts/gen.com/httpdocs/wp-content";s:11:"description";s:5:"Otros";}, last_one=) 0000.006 () Descomprimiendo la copia de seguridad... (backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, 394.1 MB) 0000.016 () Unzipping backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip to /var/www/vhosts/gen.com/httpdocs/wp-content/upgrade/08e1e6b5/ using UpdraftPlus_ZipArchive, starting index 0 0000.002 () Opened log file at time: Wed, 16 Aug 2023 08:07:35 +0000 on https://gen.com 0000.002 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.23.7 WP: 6.3 PHP: 8.0.30 (fpm-fcgi, Linux sl01.smcloud.es 3.10.0-1160.66.1.el7.x86_64 #1 SMP Wed May 18 16:02:34 UTC 2022 x86_64) MySQL: 5.5.68-MariaDB (max packet size=1048576) WPLANG: es_ES Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 24.8M | 26M) multisite: N openssl: OpenSSL 1.0.2k 26 Jan 2017 mcrypt: N LANG: ZipArchive::addFile: Y 0000.002 () Free space on disk containing Updraft's temporary directory: 12406.5 MB 0000.003 () Ensuring WP_Filesystem is setup for a restore 0000.004 () WP_Filesystem is setup and ready for a restore 0000.005 () Restore job started. Entities to restore: others. Restore options: {"updraft_encryptionphrase":"","updraft_restorer_wpcore_includewpconfig":false,"updraft_incremental_restore_point":-1} 0000.006 () PHP event: code E_WARNING: mkdir(): File exists (line 558, wp-admin/includes/class-wp-filesystem-direct.php) 0000.007 () Will not delete any archives after unpacking them, because there was no cloud storage for this backup 0000.007 () Entity: others 0000.007 () restore_backup(backup_file=backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, type=others, info=a:2:{s:4:"path";s:57:"/var/www/vhosts/gen.com/httpdocs/wp-content";s:11:"description";s:5:"Otros";}, last_one=) 0000.007 () Descomprimiendo la copia de seguridad... (backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, 394.1 MB) 0000.017 () Unzipping backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip to /var/www/vhosts/gen.com/httpdocs/wp-content/upgrade/08e1e6b5/ using UpdraftPlus_ZipArchive, starting index 0 0000.002 () Opened log file at time: Wed, 16 Aug 2023 08:09:35 +0000 on https://gen.com 0000.002 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.23.7 WP: 6.3 PHP: 8.0.30 (fpm-fcgi, Linux sl01.smcloud.es 3.10.0-1160.66.1.el7.x86_64 #1 SMP Wed May 18 16:02:34 UTC 2022 x86_64) MySQL: 5.5.68-MariaDB (max packet size=1048576) WPLANG: es_ES Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 24.8M | 26M) multisite: N openssl: OpenSSL 1.0.2k 26 Jan 2017 mcrypt: N LANG: ZipArchive::addFile: Y 0000.002 () Free space on disk containing Updraft's temporary directory: 12406.5 MB 0000.003 () Ensuring WP_Filesystem is setup for a restore 0000.004 () WP_Filesystem is setup and ready for a restore 0000.005 () Restore job started. Entities to restore: others. Restore options: {"updraft_encryptionphrase":"","updraft_restorer_wpcore_includewpconfig":false,"updraft_incremental_restore_point":-1} 0000.006 () PHP event: code E_WARNING: mkdir(): File exists (line 558, wp-admin/includes/class-wp-filesystem-direct.php) 0000.007 () Will not delete any archives after unpacking them, because there was no cloud storage for this backup 0000.007 () Entity: others 0000.007 () restore_backup(backup_file=backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, type=others, info=a:2:{s:4:"path";s:57:"/var/www/vhosts/gen.com/httpdocs/wp-content";s:11:"description";s:5:"Otros";}, last_one=) 0000.007 () Descomprimiendo la copia de seguridad... (backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip, 394.1 MB) 0000.017 () Unzipping backup_2023-06-28-0723_Gen_es_bdb4d7319102-others.zip to /var/www/vhosts/gen.com/httpdocs/wp-content/upgrade/08e1e6b5/ using UpdraftPlus_ZipArchive, starting index 0 ``` * And this is the state of the restoration: * ![](https://i0.wp.com/www.smcloud.es/wp-content/uploads/2023/08/error_gen.png? ssl=1) - This reply was modified 2 years, 9 months ago by [smcloud](https://wordpress.org/support/users/smcloud/). * Plugin Support [vupdraft](https://wordpress.org/support/users/vupdraft/) * (@vupdraft) * [2 years, 9 months ago](https://wordpress.org/support/topic/error-while-restoration/#post-16978303) * Hi, * It looks like there is a problem with your “Others”. You can either leave this out of the restoration (it’s mostly just WP files included in every install and cache) or you will need to download your Others folder again and upload it again. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘ERROR WHILE RESTORATION’ is closed to new replies. * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200) * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/) * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq) * [Support Threads](https://wordpress.org/support/plugin/updraftplus/) * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/) * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/) * 4 replies * 3 participants * Last reply from: [vupdraft](https://wordpress.org/support/users/vupdraft/) * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/error-while-restoration/#post-16978303) * Status: resolved