Title: “Error while submitting form” Last modified: September 20, 2017 --- # “Error while submitting form” * Resolved [zilmakers](https://wordpress.org/support/users/zilmakers/) * (@zilmakers) * [8 years, 8 months ago](https://wordpress.org/support/topic/error-while-submitting-form-2/) * Hi, I installed the plugin last month with a 15 day delay. The reminders have been going out since Sept 5th but I wasn’t getting any reviews. Today I created an order and sent myself a test email. All goes well until I hit the “submit” button and then I get a message saying “Error while submitting form”. The same thing happens when I tried using the bcc’s of the emails going to my customers. * I suspect this has been happening to anyone submitting a review. I installed the 3.4 update last night. * Thanks Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [CusRev](https://wordpress.org/support/users/ivole/) * (@ivole) * [8 years, 8 months ago](https://wordpress.org/support/topic/error-while-submitting-form-2/#post-9517325) * This is strange. There was an issue with submission of the form in one of the previous version of the plugin but it was resolved: [https://wordpress.org/support/topic/review-not-appearing-on-product-page/](https://wordpress.org/support/topic/review-not-appearing-on-product-page/). * Do you mind telling me public URL of the product you tried to review? * Thread Starter [zilmakers](https://wordpress.org/support/users/zilmakers/) * (@zilmakers) * [8 years, 8 months ago](https://wordpress.org/support/topic/error-while-submitting-form-2/#post-9521861) * [https://www.saroyancymbals.com/store/?product_cat=all-zils](https://www.saroyancymbals.com/store/?product_cat=all-zils) * Going directly to any of our products and reviewing them works fine. Trying to submit from the cusrev page produces the error: * [https://www.cusrev.com/forms/e9c2e266-9069-40c2-94e4-cd70e652f400.html](https://www.cusrev.com/forms/e9c2e266-9069-40c2-94e4-cd70e652f400.html) * Plugin Author [CusRev](https://wordpress.org/support/users/ivole/) * (@ivole) * [8 years, 8 months ago](https://wordpress.org/support/topic/error-while-submitting-form-2/#post-9523363) * Thanks for providing the additional information! * Can you please go to **WordPress Settings -> Permalinks** and tell me what option do you have in Common Settings? * Even better if you can make a screenshot showing your current settings on that screen, upload it somewhere (e.g., Dropbox) and share the public URL of the screenshot. * Thread Starter [zilmakers](https://wordpress.org/support/users/zilmakers/) * (@zilmakers) * [8 years, 8 months ago](https://wordpress.org/support/topic/error-while-submitting-form-2/#post-9524751) * :Permalink settings * [https://www.saroyancymbals.com/store/wp-content/uploads/2017/09/Screen-Shot-2017-09-23-at-7.13.10-PM.png](https://www.saroyancymbals.com/store/wp-content/uploads/2017/09/Screen-Shot-2017-09-23-at-7.13.10-PM.png) * [https://www.saroyancymbals.com/store/wp-content/uploads/2017/09/Screen-Shot-2017-09-23-at-7.10.17-PM.png](https://www.saroyancymbals.com/store/wp-content/uploads/2017/09/Screen-Shot-2017-09-23-at-7.10.17-PM.png) * Thanks, Virginia * Plugin Author [CusRev](https://wordpress.org/support/users/ivole/) * (@ivole) * [8 years, 8 months ago](https://wordpress.org/support/topic/error-while-submitting-form-2/#post-9525907) * Thanks for providing the additional information. The problem is that your blog doesn’t have pretty permalinks enabled. * I’ve just released version 3.5 of the plugin. It should work with any configuration of permalinks (including yours). Please install the new version and send a new review reminder email to test the review forms. * The old forms generated by the previous versions of the plugin will not work even after the update. So, you need to send a new review reminder email (either for one of the existing orders or for a new order). You can easily do it by using the function for manual sending of review reminders. * Thread Starter [zilmakers](https://wordpress.org/support/users/zilmakers/) * (@zilmakers) * [8 years, 8 months ago](https://wordpress.org/support/topic/error-while-submitting-form-2/#post-9526116) * Thank you Ivole ! Looks like it’s working great. I really appreciate the update and I like the fact that I can go back in time, before I installed the plug-in and send emails for previous purchases. * Virginia * [stelnavi](https://wordpress.org/support/users/antotonydc/) * (@antotonydc) * [8 years, 3 months ago](https://wordpress.org/support/topic/error-while-submitting-form-2/#post-10011601) * Same thing here, created an order and received the mail acting as a normal customer. I hit the “submit” button and then I get a message saying “Error while submitting form”. * Plugin Author [CusRev](https://wordpress.org/support/users/ivole/) * (@ivole) * [8 years, 3 months ago](https://wordpress.org/support/topic/error-while-submitting-form-2/#post-10012720) * [@antotonydc](https://wordpress.org/support/users/antotonydc/), it looks like REST API is disabled on your WordPress website. You should enable it to let the plugin receive customer reviews. * I hope it helps. * [stelnavi](https://wordpress.org/support/users/antotonydc/) * (@antotonydc) * [8 years, 3 months ago](https://wordpress.org/support/topic/error-while-submitting-form-2/#post-10012764) * I am sorry the plugin was disabled, please check again. I have also sent an email to support. * Plugin Author [CusRev](https://wordpress.org/support/users/ivole/) * (@ivole) * [8 years, 3 months ago](https://wordpress.org/support/topic/error-while-submitting-form-2/#post-10012856) * WordPress REST API is still disabled. The server hosting reviews forms cannot send them back to your website because your website rejects REST API calls. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘“Error while submitting form”’ is closed to new replies. * ![](https://ps.w.org/customer-reviews-woocommerce/assets/icon-256x256.png?rev =2532349) * [Customer Reviews for WooCommerce](https://wordpress.org/plugins/customer-reviews-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/customer-reviews-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/customer-reviews-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/customer-reviews-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/customer-reviews-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/customer-reviews-woocommerce/reviews/) * 10 replies * 3 participants * Last reply from: [CusRev](https://wordpress.org/support/users/ivole/) * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/error-while-submitting-form-2/#post-10012856) * Status: resolved