Title: Error while updating
Last modified: December 2, 2020

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# Error while updating

 *  Resolved [kEs](https://wordpress.org/support/users/kesly13/)
 * (@kesly13)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-while-updating/)
 * Cannot update the plugin due to the following error:
 * An error occurred while updating Connections Business Directory: The package 
   could not be installed. PCLZIP_ERR_MISSING_FILE (-4) : Missing archive file ‘/
   tmp/connections-AqAV18.tmp’
 * Also, it is not allowing to make changes on existing directory. The changes doesn’t
   save and reflect.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-while-updating%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Steven](https://wordpress.org/support/users/shazahm1hotmailcom/)
 * (@shazahm1hotmailcom)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-while-updating/#post-13735766)
 * After doing a web search on the error it seems the two most like reasons for 
   this are:
    1. You’re out of disk space allocated to the web host account. You’ll have to contact
       the web host support team to correct.
    2. The web host has the site hosted on a Windows-based server. It seems the solution
       is to change the WP temp file folder location. Here’s a link to some step I 
       found to change the location:
 *  - [https://stackoverflow.com/a/43369144/5351316](https://stackoverflow.com/a/43369144/5351316)
 * I hope this helps, let me know.
 *  Thread Starter [kEs](https://wordpress.org/support/users/kesly13/)
 * (@kesly13)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-while-updating/#post-13735823)
 * Yes, I figured that out. Thank you for your prompt response as always! 🙂
 *  Plugin Author [Steven](https://wordpress.org/support/users/shazahm1hotmailcom/)
 * (@shazahm1hotmailcom)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-while-updating/#post-13736046)
 * Great to hear this is sorted out. Happy to help!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error while updating’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/connections_2b7e99.svg)
 * [Connections Business Directory](https://wordpress.org/plugins/connections/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/connections/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/connections/)
 * [Active Topics](https://wordpress.org/support/plugin/connections/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/connections/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/connections/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Steven](https://wordpress.org/support/users/shazahm1hotmailcom/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/error-while-updating/#post-13736046)
 * Status: resolved