Title: Error with Customizer
Last modified: January 27, 2023

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# Error with Customizer

 *  Resolved [ostudiomitch](https://wordpress.org/support/users/ostudiomitch/)
 * (@ostudiomitch)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/error-with-customizer/)
 * After installing the plugin (light), importing the positions and adding the shortcode,
   we’ve encountered the following error when accessing the WP customizer: [See Screenshot on share-your-photo.com ](https://share-your-photo.com/a074f4ed0f)
 * In case the image’s gone, the error reads:
 * _[Button titled “Edit Widget: Personio Position Add widget: Personio Position][
   hyperlink titled Edit Add Personio Position]
   **Personio PositionThere has been
   a critical error on this website. Please check your site admin email inbox instructions.**
 * Our client’s using the Nifty Theme by BoldThemes including the Bold Page Builder.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [threadi](https://wordpress.org/support/users/threadi/)
 * (@threadi)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/error-with-customizer/#post-16415332)
 * Hey,
 * thanks a lot for your question. It’s a pity that you have to go through this 
   experience.
 * Unfortunately, the problem is not understandable for me. Firstly, the theme you
   are using is a commercial theme, which is not available for testing. Secondly,
   it doesn’t happen with any other theme I’ve tested (and there are quite a few).
 * So I would be grateful if you could give some more information to analyze the
   error you encountered:
 * What version of WordPress are you using?
   Which PHP version are you using?Which
   shortcode did you use exactly? Here you can find the instructions for the setup:
   [https://github.com/threadi/wp-personio-integration-light/blob/master/doc/shortcodes.md](https://github.com/threadi/wp-personio-integration-light/blob/master/doc/shortcodes.md)
   At what moment exactly does the error occur? When you open the page with the 
   shortcode in the customizer? But in the frontend everything works?
 * Also it would be good if you could have a look at the error log of your hosting.
   There you should be able to find the exact cause of the error. The support of
   your hoster can help you if necessary. If you can’t find the error log, you can
   also temporarily enable debugging in WordPress as described here: [https://wordpress.org/documentation/article/debugging-in-wordpress/](https://wordpress.org/documentation/article/debugging-in-wordpress/)
 * As soon as I have a feedback from you, I could have a look at the case.
 *  Thread Starter [ostudiomitch](https://wordpress.org/support/users/ostudiomitch/)
 * (@ostudiomitch)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/error-with-customizer/#post-16415390)
 * Hi [@threadi](https://wordpress.org/support/users/threadi/) ,
   thanks for the 
   quick reply. Here you go:
 * WP 6.1.1
   PHP 8.1.13Shortcode:
 *     ```wp-block-code
       [personioPositions lang="de" showfilter="1" filter="office,department" filtertype="selectbox" templates="title,excerpt,formular" excerpt="recruitingCategory,office" sort="asc" sortby="title"]
       ```
   
 * 
   Here’s an excerpt from the debug log that seems to be related:
 *     ```wp-block-code
       [27-Jan-2023 17:23:57 UTC] PHP Fatal error:  Uncaught Error: Call to undefined method personioIntegration\PositionWidget::createWidgetFieldOutput() in /www/XXX/wp-content/plugins/personio-integration-light/classes/class-positionwidget.php:110
       Stack trace:
       #0 /www/XXX/wp-includes/class-wp-widget.php(535): personioIntegration\PositionWidget->form(Array)
       #1 /www/XXX/wp-admin/includes/widgets.php(274): WP_Widget->form_callback(Array)
       #2 /www/XXX/wp-includes/class-wp-customize-widgets.php(1128): wp_widget_control(Array, Array)
       #3 /www/XXX/wp-includes/class-wp-customize-widgets.php(1076): WP_Customize_Widgets->get_widget_control(Array)
       #4 /www/XXX/wp-includes/class-wp-customize-widgets.php(714): WP_Customize_Widgets->get_available_widgets()
       #5 /www/XXX/wp-includes/class-wp-hook.php(308): WP_Customize_Widgets->enqueue_scripts('')
       #6 /www/XXX/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
       #7 /www/XXX/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
       #8 /www/XXX/wp-admin/customize.php(123): do_action('customize_contr...')
       #9 {main}
         thrown in /www/XXX/wp-content/plugins/personio-integration-light/classes/class-positionwidget.php on line 110
       ```
   
 *  Plugin Author [threadi](https://wordpress.org/support/users/threadi/)
 * (@threadi)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/error-with-customizer/#post-16415488)
 * Thanks for the info. I was able to reproduce and fix the problem. It’s related
   to the classic widgets that your theme seems to be using.
 * I’ve provided you with a corrected version here:
   [https://laolaweb.com/wp-content/uploads/lw-plugins/202301271801_personio-integration-light_2.0.1.zip](https://laolaweb.com/wp-content/uploads/lw-plugins/202301271801_personio-integration-light_2.0.1.zip)
 * You would need to download the ZIP and upload it in your backend under Plugins
   > Add New > Upload Plugin. When asked, overwrite the already existing version
   of the plugin. After that, the customizer should work flawlessly.
 * If this works from your perspective, I would release this to all users early 
   next week.
 * Thanks for the tip again 🙂
 *  Thread Starter [ostudiomitch](https://wordpress.org/support/users/ostudiomitch/)
 * (@ostudiomitch)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/error-with-customizer/#post-16415493)
 * That did the trick! Thank you very much.
 *  Plugin Author [threadi](https://wordpress.org/support/users/threadi/)
 * (@threadi)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/error-with-customizer/#post-16415499)
 * Thanks for the feedback. I am glad that it works. If you have any further questions,
   please contact me again.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error with Customizer’ is closed to new replies.

 * ![](https://ps.w.org/personio-integration-light/assets/icon-128x128.jpg?rev=2756257)
 * [Personio Integration Light](https://wordpress.org/plugins/personio-integration-light/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/personio-integration-light/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/personio-integration-light/)
 * [Active Topics](https://wordpress.org/support/plugin/personio-integration-light/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/personio-integration-light/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/personio-integration-light/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [threadi](https://wordpress.org/support/users/threadi/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/error-with-customizer/#post-16415499)
 * Status: resolved