Title: Error with Dropbox
Last modified: June 17, 2020

---

# Error with Dropbox

 *  Resolved [spiritoitaliano](https://wordpress.org/support/users/spiritoitaliano/)
 * (@spiritoitaliano)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/error-with-dropbox/)
 * Once installed External Media, i’m able to browse and import image from Dropbox
   to my library. But it doesn’t work while I try to insert an image directly from
   url inside an article.
    Error on article: “This image has an empty alt attribute;
   its file name is ..”
    -  This topic was modified 5 years, 11 months ago by [spiritoitaliano](https://wordpress.org/support/users/spiritoitaliano/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-with-dropbox%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [minnur](https://wordpress.org/support/users/minnur/)
 * (@minnur)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/error-with-dropbox/#post-12998663)
 * Рш [@spiritoitaliano](https://wordpress.org/support/users/spiritoitaliano/) could
   you tell me the version of the WP you are using and do you have any other media
   related plugins installed ?
 *  Thread Starter [spiritoitaliano](https://wordpress.org/support/users/spiritoitaliano/)
 * (@spiritoitaliano)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/error-with-dropbox/#post-13002146)
 * Thank you [@minnur](https://wordpress.org/support/users/minnur/) ,
    my WP version
   is 5.4.2 I use Ashe pro template
 * These are my media related plugins installed:
    AJAX Thumbnail Rebuild Folders
   Image and video gallery from Google Drive (works fine) Justified Gallery WP File
   Manager
 * Notice that when I normally upload an image in Library, WP/Ashe automatically
   creates me some thumbnail files
 * This happens with Dropbox files imported by ExternalMedia plugin too (and it 
   works fine)
 * When I import (with External media) an image from a GENERIC URL (with the specific
   button “Import from External URL” activated by settings with yhe checkbox “This
   plugin enables option to import files from remote URLs.”): everything goes fine,
   it creates file (example: ExternalLink_mmmmnnnnnn.jpg) and some thumbnails
 * When I import (with External media) an image with a DROPBOX SHARED LINK (with
   the specific button “Import from External URL” activated by settings with yhe
   checkbox “This plugin enables option to import files from remote URLs.”): it 
   creates a file on server (example: ExternalLink_xxxyyyy.jpg), just 1 file without
   thumbnail files, with a dimension over than original, and if I try to put it 
   on the Post… it give me warning at design time “This image has an empty alt attribute;
   its file name is ..” and nothing has shown in preview, neither if I try to open
   this image with a link on a new browser tab/window
 * By the way, the usage most of all I wanted was to link and view (in a Post) an
   image stored in Dropbox without import it
    Confirm me that this is possible to
   do with External media
 * Thanks a lot
 *  Plugin Author [minnur](https://wordpress.org/support/users/minnur/)
 * (@minnur)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/error-with-dropbox/#post-13002310)
 * [@spiritoitaliano](https://wordpress.org/support/users/spiritoitaliano/) thanks
   for the detailed report.
 * I will look into the issue. Regarding the direct link from Dropbox – unfortunately
   it is not supported by Dropbox. You cannot store images on Dropbox and show them
   in your posts. It might work for some time and then it would become invalid due
   to a simple reason – Dropbox doesn’t want load on their servers. However this
   might be available for paid customers on Dropbox (I am not 100% sure about this).
 *  Thread Starter [spiritoitaliano](https://wordpress.org/support/users/spiritoitaliano/)
 * (@spiritoitaliano)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/error-with-dropbox/#post-13002958)
 * Ok [@minnur](https://wordpress.org/support/users/minnur/) thanks so much for 
   support,
    topic closed
 * By the way, congrats for your plugin that does his job well and clearly in spite
   of Dropbox links
 *  Plugin Author [minnur](https://wordpress.org/support/users/minnur/)
 * (@minnur)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/error-with-dropbox/#post-13005235)
 * Thank you [@spiritoitaliano](https://wordpress.org/support/users/spiritoitaliano/)

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error with Dropbox’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/external-media_f1f1f1.svg)
 * [External Media](https://wordpress.org/plugins/external-media/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/external-media/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/external-media/)
 * [Active Topics](https://wordpress.org/support/plugin/external-media/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/external-media/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/external-media/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [minnur](https://wordpress.org/support/users/minnur/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/error-with-dropbox/#post-13005235)
 * Status: resolved