Title: Error with Gravity Forms
Last modified: December 10, 2020

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# Error with Gravity Forms

 *  Resolved [vietdung95](https://wordpress.org/support/users/vietdung95/)
 * (@vietdung95)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-with-gravity-forms-2/)
 * when i update Gravity Forms to 2.4.21 when payment complete it don’t redirect
   to success page
    it work perfect on Gravity Forms 2.4.17

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Reüel](https://wordpress.org/support/users/pronamic_reuel/)
 * (@pronamic_reuel)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-with-gravity-forms-2/#post-13770505)
 * I can not reproduce the issue with Gravity Forms 2.4.21.
 * Have you set up the payment status pages via either **WordPress admin » Pay »
   Settings** or in the form settings (**WordPress admin » Forms » [ Select form]»
   Settings » Pay » [ Select payment feed ] » Tab ‘Status pages’**)?
 * Also, you can check if the redirect URL for a payment is correct: **WordPress
   admin » Pay » Payments » [ Select payment ] » Redirect URL**. This URL is the
   URL we’ll try to redirect the user to when returning on the site after payment.
   The actual URL depends on the status of the payment. If this URL is correct something
   goes wrong with the redirect, otherwise the above mentioned settings are probably
   the source if the incorrect redirect URL.
 * Please let us know if you’re able to resolve the issue with this information.
    -  This reply was modified 5 years, 6 months ago by [Reüel](https://wordpress.org/support/users/pronamic_reuel/).
 *  Thread Starter [vietdung95](https://wordpress.org/support/users/vietdung95/)
 * (@vietdung95)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-with-gravity-forms-2/#post-13775165)
 * this is my setting
    [https://anh365.com/image/TCyEejsGI](https://anh365.com/image/TCyEejsGI)
   [https://anh365.com/image/TCyEejsGJ](https://anh365.com/image/TCyEejsGJ) but 
   when payment complete it not redirect, still on page with param “?pay_confirmation
   =21717&_wpnonce=d7e89f1549” and have message “Thanks for contacting us! We will
   get in touch with you shortly.”
 *  Plugin Author [Reüel](https://wordpress.org/support/users/pronamic_reuel/)
 * (@pronamic_reuel)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-with-gravity-forms-2/#post-13775227)
 * Hmm, I will check redirecting with the **Page** option.
 * In the meantime, you should be able to use the **Redirect** option and use the
   absolute URL of the page you want to redirect to.
 *  Plugin Author [Reüel](https://wordpress.org/support/users/pronamic_reuel/)
 * (@pronamic_reuel)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-with-gravity-forms-2/#post-13786196)
 * Did you manage to get the redirect working with the **Redirect** option? I tested
   with the page option and got redirected to the correct page with query parameters.
 * I noticed you also have some Gravity Forms add-ons active, it could be that one
   of the add-ons prevents the redirect. You could try (temporarily) disabling one
   or more of the add-ons to find the culprit.

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 4 replies
 * 2 participants
 * Last reply from: [Reüel](https://wordpress.org/support/users/pronamic_reuel/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/error-with-gravity-forms-2/#post-13786196)
 * Status: resolved