Title: Error with scanning
Last modified: December 24, 2022

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# Error with scanning

 *  Resolved [Laura](https://wordpress.org/support/users/frenchgen/)
 * (@frenchgen)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/error-with-scanning/)
 * Hi,
 * I just installed the plugin. and while scanning, I received this error message:”
 * **The error occurred**
 * Unexpected response code: 502. Error: error
   Stage: frontend_analysis
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-with-scanning%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * (@eugenecleantalk)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/error-with-scanning/#post-16318732)
 * Hello [@frenchgen](https://wordpress.org/support/users/frenchgen/).
 * Try to do the following:
   1) WordPress Admin Page —> Settings —> Security by CleanTalk—
   > General Settings —> enable the option “Complete Deactivation” —> Save Changes.
   2) WordPress Admin Page —> Plugins —> Installed plugins —> Security by CleanTalk—
   > Deactivate and then activate.
 * If it didn’t help, we need additional details about your website.
   Please contact
   us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).
   Please add there a link to this topic, so we can identify you quickly.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/error-with-scanning/#post-16324417)
 * Hello,
 * We haven’t received your reply in a few days, so I’m going to mark this topic
   as “resolved”.
   If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error with scanning’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
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## Tags

 * [scan](https://wordpress.org/support/topic-tag/scan/)

 * 2 replies
 * 3 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/error-with-scanning/#post-16324417)
 * Status: resolved