Title: Error with the plugin Last modified: May 9, 2025 --- # Error with the plugin * Resolved [matthieuloi](https://wordpress.org/support/users/matthieuloi/) * (@matthieuloi) * [1 year, 1 month ago](https://wordpress.org/support/topic/error-with-the-plugin-9/) * I’m having several issues with the extension. On a computer, the homepage takes a long time to load when you arrive at the part of the page containing the widget code. [https://streamable.com/2yo1qq](https://streamable.com/2yo1qq)On an iPhone, the page constantly reloads before becoming unavailable. [https://streamable.com/ruxok0](https://streamable.com/ruxok0) * If I remove the part with the widget code or disable the extension, everything works normally. * I don’t understand what’s causing the problem because there was no problem in pre-production. * I’ve currently removed the part with the code on the homepage, but on the page [https://www.notesdestyles.com/nos-agences/architecte-dinterieur-bas-rhin/agence-notes-de-styles-strasbourg/](https://www.notesdestyles.com/nos-agences/architecte-dinterieur-bas-rhin/agence-notes-de-styles-strasbourg/), you can see that it’s taking a very long time to load. * Can you help me? This is very annoying ! * — * ```wp-block-code URL: https://www.notesdestyles.comMySQL Version: 10.11.7WP Table Prefix: wp_WP Version: 6.8.1Server Name: notesdestyles.comCookie Domain: www.notesdestyles.comcURL Version: 7.74.0SSL Version: OpenSSL/1.1.1wCSS path: /homepages/41/d4298969862/htdocs/www/wp-content/uploads/trustindex-google-widget.cssPHP Info:Version: 8.3.20Memory Usage: 107.05MBMemory Limit: -1Max Upload Size: 64MMax Post Size: 64MAllow URL fopen: OnAllow URL Include: OffDisplay Errors: OffMax Script Execution Time: 50000 secondsWP_HTTP_BLOCK_EXTERNAL: not definedWP_ACCESSIBLE_HOSTS: not definedPlugin: Widgets pour les avis GooglePlugin Version: 12.7.4Options:active: 1page-details: falsesubscription-id: 28577755gproxy-check:style-id:review-content:filter:scss-set:lang:no-rating-text:dateformat:nameformat:rate-us-feedback:verified-icon:enable-animation:show-arrows:show-reviewers-photo:download-timestamp:widget-setted-up:disable-font:show-logos:show-stars:load-css-inline:align:review-text-mode:amp-hidden-notification:review-download-token: dad5ca6870review-download-inprogress:review-download-request-id:review-download-modal:review-download-is-connecting:review-download-is-failed:review-manual-download:reply-generated:instagram-promo-opened:footer-filter-text:show-header-button:reviews-load-more:activation-redirect:notifications: {"not-using-no-connection": {"timestamp": 1746874486,"active": true,"do-check": false},"rate-us": {"active": true,"timestamp": 1746874486}}top-rated-type:top-rated-date:show-review-replies:verified-by-trustindex:cdn-version-control:version-control: {"update-version-check": "12.7.4"}preview:Reviews: []CSS:Active Theme: Avada 7.12.1Plugins:Avada Builder (3.12.1 - active)Avada Core (5.12.1 - active)Brevo - Email, SMS, Web Push, Chat, and more. (3.2.1 - active)Converter for Media (6.2.2 - active)CookieYes | GDPR Cookie Consent (3.2.10 - active)Disable Comments (2.4.7 - active)Embed Any Document (2.7.7 - active)GDPR Data Request Form (1.7 - active)Insert PHP Code Snippet (1.4.2 - active)Logo Carousel Pro (4.1.3 - active)Redirection (5.5.2 - active)Safe SVG (2.3.1 - active)Search & Replace Everything (1.0.7 - active)Site Kit by Google (1.152.1 - active)Widgets for Google Reviews (12.7.4 - active)WordPress Importer (0.8.4 - active)WP Fastest Cache (1.3.6 - active)WP Fastest Cache Premium (1.7.2 - active)Yoast SEO (25.0 - active) ``` Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/error-with-the-plugin-9/page/2/?output_format=md) [→](https://wordpress.org/support/topic/error-with-the-plugin-9/page/2/?output_format=md) * Plugin Support [Laca](https://wordpress.org/support/users/lacadev/) * (@lacadev) * [1 year, 1 month ago](https://wordpress.org/support/topic/error-with-the-plugin-9/#post-18458572) * Hi [@matthieuloi](https://wordpress.org/support/users/matthieuloi/), Thank you very much for your detailed error description. * The issue occurs because there were 150 reviews loaded in the widget, which can put significant strain on your device’s processor. On iPhones, when the widget loads, the RAM can overflow, causing the browser tab to crash and reload. * I recommend setting a lower number of reviews to display in the widget. We have now limited this number to 50 reviews in your widget. * Could you please check if this solution resolves the problem on your end? * Best regards, Laca from Trustindex * Thread Starter [matthieuloi](https://wordpress.org/support/users/matthieuloi/) * (@matthieuloi) * [1 year, 1 month ago](https://wordpress.org/support/topic/error-with-the-plugin-9/#post-18460179) * Hi [@lacadev](https://wordpress.org/support/users/lacadev/) * The problem is always present, limited the number of reviews to 50 doesn’t solve the issue … * What I don’t understand is that before everything works fine… * On the preproduction website developed on other server there is no problem and it’s after we have transferred the website that we have this problem … * At first I have think that it was because of the cache plugin but even when I disable it the problem is always here … It’s really annoying * Thread Starter [matthieuloi](https://wordpress.org/support/users/matthieuloi/) * (@matthieuloi) * [1 year, 1 month ago](https://wordpress.org/support/topic/error-with-the-plugin-9/#post-18460844) * Update I have added the widget reviews with html code it’s seems that the page doesn’t reload on smartphone but the page is always so long to load on laptop… Why it’s taking so long? * Thanks * Thread Starter [matthieuloi](https://wordpress.org/support/users/matthieuloi/) * (@matthieuloi) * [1 year, 1 month ago](https://wordpress.org/support/topic/error-with-the-plugin-9/#post-18461153) * I think all the problems is only with Safari, but it’s annoying for iPhone because Safari is the default web browser on iPhone so if we can solve the problem it could be really great * Plugin Support [Laca](https://wordpress.org/support/users/lacadev/) * (@lacadev) * [1 year ago](https://wordpress.org/support/topic/error-with-the-plugin-9/#post-18463479) * HI [@matthieuloi](https://wordpress.org/support/users/matthieuloi/) * I’m glad to hear that the reloading issue has been resolved. * I tested the widget on an iPhone 15 Pro running iOS 18.5 with the latest version of Safari, and the widget loaded instantly on my end. For your reference, I’ve attached a screen recording here: [https://share.icloud.com/photos/086sqwwY5epMDhzQ0JHOFgKvQ](https://share.icloud.com/photos/086sqwwY5epMDhzQ0JHOFgKvQ). * Could you please let me know your location and whether you’re using a VPN? Also, if possible, could you provide a screen recording of the issue you’re experiencing? This would help us investigate further. * Best regards, Laca from Trustindex * Thread Starter [matthieuloi](https://wordpress.org/support/users/matthieuloi/) * (@matthieuloi) * [1 year ago](https://wordpress.org/support/topic/error-with-the-plugin-9/#post-18464752) * Hello, * Yes it’s resolved but I don’t know why I have to change for the html code because before on Hostinger server I used the shortcode and I have not this problem… It’s after I have transferred the website on Ionos server that the problem appears… * I’m in France and I don’t use a VPN. Here the screen recording of the issue : [https://streamable.com/g4btxw](https://streamable.com/g4btxw)Thanks * Plugin Support [Laca](https://wordpress.org/support/users/lacadev/) * (@lacadev) * [1 year ago](https://wordpress.org/support/topic/error-with-the-plugin-9/#post-18464913) * Hi, Thank you for sending the screen recording. From what I can see, it looks like the widget does not appear right away, possibly because the block above— with the numbers—takes some time to load, or there is a delay caused by the animation. I noticed that you’ve relocated the widget on your site. Are you still experiencing the same issue? * Thread Starter [matthieuloi](https://wordpress.org/support/users/matthieuloi/) * (@matthieuloi) * [1 year ago](https://wordpress.org/support/topic/error-with-the-plugin-9/#post-18465309) * I don’t think it’s because of the block with the number because on this page : [https://www.notesdestyles.com/nos-agences/architecte-dinterieur-bas-rhin/agence-notes-de-styles-strasbourg/](https://www.notesdestyles.com/nos-agences/architecte-dinterieur-bas-rhin/agence-notes-de-styles-strasbourg/) there is no block with number before and the block with the review is always so long to load … * With the html code the issue on iPhone is resolved but if I add the review with the shortcode the issue is the same. The page reload two times and after she is not available * Plugin Support [Laca](https://wordpress.org/support/users/lacadev/) * (@lacadev) * [1 year ago](https://wordpress.org/support/topic/error-with-the-plugin-9/#post-18467632) * Hi @matthieuloi * I have checked your website and noticed that the pages are reloading twice. However, after some investigation, I can confirm that this behavior is not caused by our widget, as it occurs even on pages where the Trustindex widget is not present( for example: [https://www.notesdestyles.com/prestations/architecture/](https://www.notesdestyles.com/prestations/architecture/)). * To help us further investigate the performance of our widget, could you please share a screencast from this page as well? [https://www.notesdestyles.com/nos-agences/architecte-dinterieur-bas-rhin/agence-notes-de-styles-strasbourg/](https://www.notesdestyles.com/nos-agences/architecte-dinterieur-bas-rhin/agence-notes-de-styles-strasbourg/) * Ideally, the screencast would show the widget loading process, just like the one you previously sent. This will help us better understand the loading issue you mentioned. * Thank you for your cooperation! * Best regards, Laca from Trustindex * Thread Starter [matthieuloi](https://wordpress.org/support/users/matthieuloi/) * (@matthieuloi) * [1 year ago](https://wordpress.org/support/topic/error-with-the-plugin-9/#post-18468683) * Hi, * Here is the link for the screencast on the page “Strasbourg” where the widget is too long to load. [https://streamable.com/on8mbn](https://streamable.com/on8mbn) * For the pages reloading twice what are you talking about ? Do you have a screencast? * Best regards * Plugin Support [Laca](https://wordpress.org/support/users/lacadev/) * (@lacadev) * [1 year ago](https://wordpress.org/support/topic/error-with-the-plugin-9/#post-18474615) * Hi [@matthieuloi](https://wordpress.org/support/users/matthieuloi/) * Regarding the video you linked about the widget’s slow loading: unfortunately, it is currently unavailable. Could you please upload it to a platform where it will remain accessible? * As for the mouse move problem, I have made a screencast demonstrating the animation restarting (which may appear as if the page is reloading, but it’s only the animation restarting, likely due to a mouse move event). You can watch it here: [https://go.screenpal.com/watch/cThYlXn6l5d](https://go.screenpal.com/watch/cThYlXn6l5d). This behavior can also be observed on the following page: [https://www.notesdestyles.com/prestations/architecture/](https://www.notesdestyles.com/prestations/architecture/). * Thank you for your cooperation, and we look forward to your updated video link so that we can assist you further. * Best regards, Laca from Trustindex * Thread Starter [matthieuloi](https://wordpress.org/support/users/matthieuloi/) * (@matthieuloi) * [1 year ago](https://wordpress.org/support/topic/error-with-the-plugin-9/page/2/#post-18474958) * Hello, * Here is the video link : [https://streamable.com/oha2qs](https://streamable.com/oha2qs) * I know from the the animation restarting … I don’t know why it’s doing this … I used this animation : [https://animate.style](https://animate.style) * Plugin Support [Laca](https://wordpress.org/support/users/lacadev/) * (@lacadev) * [1 year ago](https://wordpress.org/support/topic/error-with-the-plugin-9/page/2/#post-18475982) * Hi [@matthieuloi](https://wordpress.org/support/users/matthieuloi/) * It appears that the container holding our widget has an animation enabled. The animation’s delay is causing the widget to load later than expected. * I recommend removing the animation from the container (the element that wraps the Trustindex widget) and then checking if the widget loads faster. This should allow our widget to appear immediately, without waiting for the animation to start. * Best regards, Laca from Trustindex * Thread Starter [matthieuloi](https://wordpress.org/support/users/matthieuloi/) * (@matthieuloi) * [1 year ago](https://wordpress.org/support/topic/error-with-the-plugin-9/page/2/#post-18483946) * I tried, it seems that the widget loads a little bit faster but what I don’t understand is why it’s doing this on this server and not before on another server… * Plugin Support [Laca](https://wordpress.org/support/users/lacadev/) * (@lacadev) * [1 year ago](https://wordpress.org/support/topic/error-with-the-plugin-9/page/2/#post-18485591) * Hi [@matthieuloi](https://wordpress.org/support/users/matthieuloi/) * I have tested your website and the widget loads immediately for me without any delay. Could you please send us a new screenshot and a link to the problematic page? * Best regards, Laca from Trustindex Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/error-with-the-plugin-9/page/2/?output_format=md) [→](https://wordpress.org/support/topic/error-with-the-plugin-9/page/2/?output_format=md) The topic ‘Error with the plugin’ is closed to new replies. * ![](https://ps.w.org/wp-reviews-plugin-for-google/assets/icon-256x256.png?rev =2721569) * [Widgets for Google Reviews](https://wordpress.org/plugins/wp-reviews-plugin-for-google/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-reviews-plugin-for-google/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-reviews-plugin-for-google/) * [Active Topics](https://wordpress.org/support/plugin/wp-reviews-plugin-for-google/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-reviews-plugin-for-google/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-reviews-plugin-for-google/reviews/) ## Tags * [WordPress](https://wordpress.org/support/topic-tag/wordpress/) * 25 replies * 2 participants * Last reply from: [Laca](https://wordpress.org/support/users/lacadev/) * Last activity: [1 year ago](https://wordpress.org/support/topic/error-with-the-plugin-9/page/2/#post-18494028) * Status: resolved