Title: Error: ZIP/Postal code is not formatted correctly. Last modified: March 16, 2023 --- # Error: ZIP/Postal code is not formatted correctly. * Resolved [dianasgwrs](https://wordpress.org/support/users/dianasgwrs/) * (@dianasgwrs) * [3 years, 2 months ago](https://wordpress.org/support/topic/error-zip-postal-code-is-not-formatted-correctly/) * Zip code validation no longer works on my site. When customers try to check out, they get a “ZIP/Postal code is not formatted correctly.” error, even when their zip code is correct. I have tried removing the form field and validation requirement, but they still can’t check out. Please help. * Status report: * ```wp-block-code WordPress Environment WordPress address (URL): https://stampeaz.comSite address (URL): https://stampeaz.comWC Version: 7.5.0REST API Version: ✔ 7.5.0WC Blocks Version: ✔ 9.6.5Action Scheduler Version: ✔ 3.5.4Log Directory Writable: ✔WP Version: 6.1.1WP Multisite: –WP Memory Limit: 512 MBWP Debug Mode: –WP Cron: ✔Language: en_USExternal object cache: – Server Environment Server Info: ApachePHP Version: 8.1.16PHP Post Max Size: 516 MBPHP Time Limit: 60PHP Max Input Vars: 1000cURL Version: 7.88.1OpenSSL/1.1.1t SUHOSIN Installed: –MySQL Version: 5.7.23-23Max Upload Size: 512 MBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔ Database WC Database Version: 7.5.0WC Database Prefix: 66g_Total Database Size: 156.94MBDatabase Data Size: 143.72MBDatabase Index Size: 13.22MB66g_woocommerce_sessions: Data: 125.49MB + Index: 7.22MB + Engine MyISAM66g_woocommerce_api_keys: Data: 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Shipping: by Octolize – 4.19.1Jetpack: by Automattic – 11.9.1Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.1WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.4.0WooCommerce Shipping & Tax: by WooCommerce – 2.2.4WooCommerce: by Automattic – 7.5.0WP Backup: by David Roco – 3.4.0 Inactive Plugins (2) Akismet Anti-Spam: by Automattic – 5.0.2Hello Dolly: by Matt Mullenweg – 1.7.2 Must Use Plugins (2) Endurance Page Cache: by Mike Hansen – 2.2SSO: by Garth MortensenMike Hansen – 0.4 Settings API Enabled: –Force SSL: –Currency: USD ($)Currency Position: leftThousand Separator: ,Decimal Separator: .Number of Decimals: 2Taxonomies: Product Types: external (external)grouped (grouped)simple (simple)variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5) Connected to WooCommerce.com: –Enforce Approved Product Download Directories: –Order datastore: WC_Order_Data_Store_CPT WC Pages Shop base: #6 - /shop/Cart: #7 - /cart/Checkout: #8 - /checkout/My account: #9 - /my-account/Terms and conditions: ❌ Page not set Theme Name: StorefrontVersion: 4.2.0Author URL: https://woocommerce.com/Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child themeWooCommerce Support: ✔ Templates Overrides: – Admin Enabled Features: activity-panelsanalyticscouponscustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample-productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmultichannel-marketingmobile-app-bannernavigationonboardingonboarding-tasksremote-inbox-notificationsremote-free-extensionspayment-gateway-suggestionsshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-page Disabled Features: minified-jsnew-product-management-experienceproduct-variation-managementsettings Daily Cron: ✔ Next scheduled: 2023-03-16 13:55:27 -05:00Options: ✔Notes: 116Onboarding: completed Action Scheduler Complete: 125Oldest: 2023-02-13 06:19:45 +0000Newest: 2023-03-16 01:20:24 +0000 Failed: 4Oldest: 2023-02-15 01:19:09 +0000Newest: 2023-03-15 01:18:13 +0000 Pending: 1Oldest: 2023-03-16 17:42:27 +0000Newest: 2023-03-16 17:42:27 +0000 Status report information Generated at: 2023-03-15 21:28:47 -05:00` ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-zip-postal-code-is-not-formatted-correctly%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 2 months ago](https://wordpress.org/support/topic/error-zip-postal-code-is-not-formatted-correctly/#post-16566806) * Hello, * As a first step, can you please provide a screenshot of your settings under WooCommerce > settings > general > General options, I’d like to check the following: - _Selling location(s)_ - _Shipping location(s)  _ - _Default customer location_ * Also, please provide a copy of any fatal **_error log_** found under **_WooCommerce > System Status > Logs_** (if any error is visible)? * Let us know what you find. * Thread Starter [dianasgwrs](https://wordpress.org/support/users/dianasgwrs/) * (@dianasgwrs) * [3 years, 2 months ago](https://wordpress.org/support/topic/error-zip-postal-code-is-not-formatted-correctly/#post-16567916) * Thank you so much for helping! I really appreciate it. I think I have what you asked for here: * Selling locations: Sell to specific countries United StatesUnited States Minor Outlying IslandsShipping locations: ship to all countries you sell toDefault customer location: No location by default * I didn’t see any error logs – the only file in that location was empty. * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 2 months ago](https://wordpress.org/support/topic/error-zip-postal-code-is-not-formatted-correctly/#post-16570527) * Hi, * Thanks for responding, it appears those settings are the same on my testing site, and I am unable to see the same issue on my end. * Can you disable all plugins temporarily except WooCommerce? Is the issue present at this point? * If not, you can then re-enable one plugin at a time, and be sure to check again after each reactivation until you find the cause of the issue. * Using the [Meks Quick Plugin Disabler](https://wordpress.org/plugins/meks-quick-plugin-disabler/) plugin, you will be able to remember what plugins you currently have active, making it easy to switch them back on. * Thread Starter [dianasgwrs](https://wordpress.org/support/users/dianasgwrs/) * (@dianasgwrs) * [3 years, 2 months ago](https://wordpress.org/support/topic/error-zip-postal-code-is-not-formatted-correctly/#post-16571524) * Okay, I was able to check out successfully until I activated the “WooCommerce Shipping and Tax” plugin. All the other plugins (I don’t have very many, since I was trying to keep the site really simple) seem to work. I wonder what it was there for in the first place, since tax and shipping both got calculated, anyway. I don’t remember installing it and figured it was just part of the WooCommerce package. Does it make sense to you? * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 2 months ago](https://wordpress.org/support/topic/error-zip-postal-code-is-not-formatted-correctly/#post-16574191) * Hello [@dianasgwrs](https://wordpress.org/support/users/dianasgwrs/), The **[WooCommerce Shipping & Tax](https://woocommerce.com/document/woocommerce-shipping-and-tax/)** extension can help you with automating the tax and shipping calculation as well as creating shipping labels.That said, the extension works fine on my test site so I assume there was a plugin conflict. If you don’t need it then feel free to disable it, it’s not mandatory if that’s what you’re asking. 🙂Hope this helps! * Thread Starter [dianasgwrs](https://wordpress.org/support/users/dianasgwrs/) * (@dianasgwrs) * [3 years, 2 months ago](https://wordpress.org/support/topic/error-zip-postal-code-is-not-formatted-correctly/#post-16574858) * Thank you so much for your help. The site seems to be working now, so I guess I will leave that extension disabled. I really appreciate the assistance. I’d been beating my head against a wall for ages on this problem. 🙂 * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 2 months ago](https://wordpress.org/support/topic/error-zip-postal-code-is-not-formatted-correctly/#post-16576101) * Hi [@dianasgwrs](https://wordpress.org/support/users/dianasgwrs/) * You are most welcome and we’re glad that worked! 🙂 * Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a [review or feedback](https://wordpress.org/support/plugin/woocommerce/reviews/). Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support. * Thanks! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Error: ZIP/Postal code is not formatted correctly.’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [validation](https://wordpress.org/support/topic-tag/validation/) * [zip code](https://wordpress.org/support/topic-tag/zip-code/) * 7 replies * 4 participants * Last reply from: [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/error-zip-postal-code-is-not-formatted-correctly/#post-16576101) * Status: resolved