Title: Error/bugs i encounter Last modified: September 1, 2016 --- # Error/bugs i encounter * Resolved [nald03](https://wordpress.org/support/users/nald03/) * (@nald03) * [9 years, 9 months ago](https://wordpress.org/support/topic/errorbugs-i-encounter/) * 1. {ticket_url} is not redirecting to the specified ticket item. It opens the list of tickets instead. * 2. How to remove custom fields being shown when you open a ticket in front end. Custom fields were shown below the ticket title, not related to the ticket. see here: [http://prnt.sc/c6lats](http://prnt.sc/c6lats) * 3. In the backend, when viewing ticket list, I always click reset filter to show all the tickets. * [https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/](https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/) Viewing 13 replies - 1 through 13 (of 13 total) * Thread Starter [nald03](https://wordpress.org/support/users/nald03/) * (@nald03) * [9 years, 9 months ago](https://wordpress.org/support/topic/errorbugs-i-encounter/#post-7672163) * disregard item # 1, figured it out 🙂 * Plugin Author [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/) * (@pradeepmakone07) * [9 years, 9 months ago](https://wordpress.org/support/topic/errorbugs-i-encounter/#post-7672346) * > 2. How to remove custom fields being shown when you open a ticket in front > end. Custom fields were shown below the ticket title, not related to the ticket. > see here: [http://prnt.sc/c6lats](http://prnt.sc/c6lats) * We are working on this fix and will be fixed soon in next version. * > 3. In the backend, when viewing ticket list, I always click reset filter to > show all the tickets. * _[ redacted ]_ * to check issue on your site. All conversation is private there, so your login data is safe. * Thread Starter [nald03](https://wordpress.org/support/users/nald03/) * (@nald03) * [9 years, 9 months ago](https://wordpress.org/support/topic/errorbugs-i-encounter/#post-7672495) * I already sent an email regarding the access. kindly check the email. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [9 years, 9 months ago](https://wordpress.org/support/topic/errorbugs-i-encounter/#post-7672496) * **[@pradeepmakone07](https://wordpress.org/support/users/pradeepmakone07/)**: I’m quite sure you mean well but please [never ask for login credentials on these forums](https://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff). * The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice. However, by giving someone the keys to your house, you are trusting they won’t steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER. * If something was to go wrong, then you, the plugin author, may well legally become liable for damages, which they would not normally have been as their software is provided without warranty. * Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team. * Plugin Author [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/) * (@pradeepmakone07) * [9 years, 9 months ago](https://wordpress.org/support/topic/errorbugs-i-encounter/#post-7672506) * Hi esmi, * Thank you for let me know all this, but if you see post clearly I didn’t asked to share it here but to plugin website where everything is private. * I am well aware about customer security but rule is rule so I will take care from next time to not ask this on this forum. * Cheers! * Thread Starter [nald03](https://wordpress.org/support/users/nald03/) * (@nald03) * [9 years, 9 months ago](https://wordpress.org/support/topic/errorbugs-i-encounter/#post-7672509) * Hi Pradeep, * Kindly check the email and my post in the support forum. I gave you an access but it will expire soon so please use it in time before it will expire and let me know asap. Thanks 🙂 * Thread Starter [nald03](https://wordpress.org/support/users/nald03/) * (@nald03) * [9 years, 9 months ago](https://wordpress.org/support/topic/errorbugs-i-encounter/#post-7672510) * Ticket #647779 * [Nikhil G](https://wordpress.org/support/users/nsgawli/) * (@nsgawli) * [9 years, 9 months ago](https://wordpress.org/support/topic/errorbugs-i-encounter/#post-7672530) * Hi there, * We have found this as a bug in our product. Your issue will solve in next release of product within 24 hrs. * _[ [Signature moderated](http://codex.wordpress.org/Forum_Welcome#Signatures)]_ - This reply was modified 9 years, 2 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). * Thread Starter [nald03](https://wordpress.org/support/users/nald03/) * (@nald03) * [9 years, 9 months ago](https://wordpress.org/support/topic/errorbugs-i-encounter/#post-7672545) * Thanks, I will now delete your access. Please let me know if the update is up already. 🙂 * Plugin Author [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/) * (@pradeepmakone07) * [9 years, 9 months ago](https://wordpress.org/support/topic/errorbugs-i-encounter/#post-7672577) * Update is available now, Please update once you see update available in your dashboard. * Thread Starter [nald03](https://wordpress.org/support/users/nald03/) * (@nald03) * [9 years, 9 months ago](https://wordpress.org/support/topic/errorbugs-i-encounter/#post-7672590) * _2. How to remove custom fields being shown when you open a ticket in front end. Custom fields were shown below the ticket title, not related to the ticket. see here: [http://prnt.sc/c6lats](http://prnt.sc/c6lats) **That problem is still showing even though i have the latest update of the plugin.** * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [9 years, 9 months ago](https://wordpress.org/support/topic/errorbugs-i-encounter/#post-7672599) * Side note. * > Thank you for let me know all this, but if you see post clearly I didn’t asked > to share it here but to plugin website where everything is private. * [@pradeepmakone07](https://wordpress.org/support/users/pradeepmakone07/) Don’t do that again. I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please _never ask for credentials on these forums._ * [http://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff](http://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff) * Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER. * If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty. _ Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team. * Plugin Author [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/) * (@pradeepmakone07) * [9 years, 9 months ago](https://wordpress.org/support/topic/errorbugs-i-encounter/#post-7672600) * Thank you [@jdembowski](https://wordpress.org/support/users/jdembowski/), I have noted this and will keep in mind. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Error/bugs i encounter’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wp-support-plus-responsive-ticket- system_868078.svg) * [WP Support Plus Responsive Ticket System](https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/) * [Support Threads](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/) * [Active Topics](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/reviews/) ## Tags * [bugs](https://wordpress.org/support/topic-tag/bugs/) * [errors](https://wordpress.org/support/topic-tag/errors/) * 13 replies * 5 participants * Last reply from: [Nikhil G](https://wordpress.org/support/users/nsgawli/) * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/errorbugs-i-encounter/#post-7672530) * Status: resolved