Title: Errors Last modified: December 4, 2021 --- # Errors * [andrew747](https://wordpress.org/support/users/andrew747/) * (@andrew747) * [4 years, 6 months ago](https://wordpress.org/support/topic/errors-278/) * The plugin displays an error when I try to connect to google merchant centre. I do not know why this happens. Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [B C. a11n](https://wordpress.org/support/users/battouly/) * (@battouly) * [4 years, 6 months ago](https://wordpress.org/support/topic/errors-278/#post-15134860) * Hi [@andrew747](https://wordpress.org/support/users/andrew747/), * Thanks for using the Google Listings & Ads extension and for taking your time to leave feedback. * I’m sorry to read you are having some difficulties using the extension. * If you would like to continue working on a fix, please share a full screenshot of the error you are getting. * I recommend [https://snipboard.io/](https://snipboard.io/) for easily sharing screenshots – please follow the instructions on the page, then paste the URL( s) in your reply. You can simply drag the image and drop it to generate a link to share. * We will be more than happy to assist you! * Thread Starter [andrew747](https://wordpress.org/support/users/andrew747/) * (@andrew747) * [4 years, 6 months ago](https://wordpress.org/support/topic/errors-278/#post-15134882) * Hi, The links to the screenshots below show the errors am getting. The one with black background shows the error as am signing in. The second error with a white background is the error in the logs of google listings and ads. * 1. [https://snipboard.io/FcSWUZ.jpg](https://snipboard.io/FcSWUZ.jpg) 2. [https://snipboard.io/iTJ27f.jpg](https://snipboard.io/iTJ27f.jpg) * Please assist * [Rashed Ripon (a11n)](https://wordpress.org/support/users/rur165/) * (@rur165) * [4 years, 6 months ago](https://wordpress.org/support/topic/errors-278/#post-15139939) * Hello [@andrew747](https://wordpress.org/support/users/andrew747/) , * Thanks for the screenshots. * Can you please check if you are on the latest version of the extension which is 1.8.0? * It will be great if you could share your current System Status Report. You can get it by navigating to the `WooCommerce / Status` section of your site. Once there, click on the `Get system report` button and then copy it by clicking on the `Copy for support` button. Then paste it here in a comment. * Thread Starter [andrew747](https://wordpress.org/support/users/andrew747/) * (@andrew747) * [4 years, 6 months ago](https://wordpress.org/support/topic/errors-278/#post-15139956) * Hi Rashed, * The plugin is at the latest version. Below is the system report. * ``` ### WordPress Environment ### WordPress address (URL): https://optimuminteriordesigns.com Site address (URL): https://optimuminteriordesigns.com WC Version: 5.9.0 REST API Version: ✔ 5.9.0 WC Blocks Version: ✔ 6.1.0 Action Scheduler Version: ✔ 3.3.0 WC Admin Version: ✔ 2.8.0 Log Directory Writable: ✔ WP Version: 5.8.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.26 PHP Post Max Size: 516 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.79.1 OpenSSL/1.1.1l SUHOSIN Installed: – MySQL Version: 5.6.41-84.1 Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.9.0 WC Database Prefix: wp_ Total Database Size: 149.94MB Database Data Size: 137.00MB Database Index Size: 12.94MB 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Index: 0.02MB + Engine InnoDB wp_wpwhpro_authentication: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_indexable: Data: 1.50MB + Index: 0.53MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.08MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.20MB + Index: 0.13MB + Engine InnoDB ### Post Type Counts ### attachment: 384 cookielawinfo: 6 custom_css: 2 customize_changeset: 99 elementor_library: 4 mailpoet_page: 1 mc4wp-form: 1 nav_menu_item: 86 page: 34 post: 8 product: 231 product_variation: 282 revision: 814 shop_order: 21 wpcf7_contact_form: 5 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (52) ### Akismet Anti-Spam: by Automattic – 4.2.1 Autoptimize: by Frank Goossens (futtta) – 2.9.3 Code Snippets: by Code Snippets Pro – 2.14.2 Contact Form 7: by Takayuki Miyoshi – 5.5.3 Dokan: by weDevs – 3.3.2 Elementor: by Elementor.com – 3.4.8 Envato Market: by Envato – 2.0.6 WP ERP PRO: by weDevs – 1.2.5 WP ERP: by weDevs – 1.10.2 Facebook for WooCommerce: by Facebook – 2.6.7 Instant Articles for WP: by Automattic Dekode Facebook – 4.2.1 MonsterInsights - eCommerce Addon: by MonsterInsights Team – 8.2.0 MonsterInsights Pro: by MonsterInsights – 8.2.0 Google Listings and Ads: by WooCommerce – 1.8.0 Integrate WooCommerce with Vend: by Sujith222 – 1.3.3 Jetpack: by Automattic – 10.3 Kirki Customizer Framework: by David Vongries – 3.1.9 Mailchimp for WooCommerce: by Mailchimp – 2.5.4 MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6 Martfury Addons: by DrFuri – 2.4.2 Meta Box: by MetaBox.io – 5.4.8 MonsterInsights - Ads Addon: by MonsterInsights Team – 1.5.0 MonsterInsights - AMP Addon: by MonsterInsights Team – 1.5.0 MonsterInsights - Dimensions Addon: by MonsterInsights Team – 2.0.1 MonsterInsights - EU Compliance: by MonsterInsights Team – 2.1.0 MonsterInsights - Facebook Instant Articles Addon: by MonsterInsights Team – 1.2.0 MonsterInsights - Forms Tracking Addon: by MonsterInsights Team – 2.1.0 MonsterInsights - Google Optimize Addon: by MonsterInsights Team – 1.4.0 MonsterInsights - Page Insights Addon: by MonsterInsights Team – 1.4.0 MonsterInsights - Performance Addon: by MonsterInsights Team – 1.6.0 Social Login: by OneAll Social Login – 5.7 Rave WooCommerce Payment Gateway: by Flutterwave Developers – 2.2.5 Slider Revolution: by ThemePunch – 6.5.7 Sezam: by Yaroslav Nevskiy & Georgy Murdasov & Pavel Shishkin – 1.0.6 Social Web Suite - Social Media Auto Post, Auto Publish and Schedule: by hypestudio,nytogroup,dejanmarkovic,tinat – 3.1.3 Soo Demo Importer: by SooThemes – 2.1 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.66 WooCommerce Variation Swatches Pro: by Drfuri – 1.0.7 Weglot Translate: by Weglot Translate team – 3.4 Multi Currency for WooCommerce: by VillaTheme – 2.1.8 WooCommerce Conversion Tracking: by weDevs – 2.0.9 WooCommerce Deals: by Drfuri – 1.0.9 WooCommerce Google Analytics Integration: by WooCommerce – 1.5.4 WooCommerce Shipping & Tax: by WooCommerce – 1.25.20 WooCommerce: by Automattic – 5.9.0 Wordfence Login Security: by Wordfence – 1.0.9 Wordfence Security: by Wordfence – 7.5.7 Yoast SEO: by Team Yoast – 17.7.1 WP Google My Business Auto Publish: by Martin Gibson – 2.25 WP Super Cache: by Automattic – 1.7.4 YITH WooCommerce Compare: by YITH – 2.8.0 YITH WooCommerce Wishlist: by YITH – 3.3.0 ### Inactive Plugins (0) ### ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: – Force SSL: ✔ Currency: UGX (UGX) Currency Position: left_space Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #4037 - /our-shop/ Basket: #10 - /cart/ Checkout: #11 - /checkout/ My account: #12 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Martfury Version: 2.7.3 Author URL: http://demo2.drfuri.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: martfury/woocommerce/cart/cart-shipping.php martfury/woocommerce/cart/cart-totals.php martfury/woocommerce/cart/cart.php martfury/woocommerce/cart/mini-cart.php martfury/woocommerce/checkout/form-checkout.php martfury/woocommerce/checkout/form-coupon.php martfury/woocommerce/checkout/form-login.php martfury/woocommerce/checkout/terms.php martfury/woocommerce/content-product.php martfury/woocommerce/content-single-product.php martfury/woocommerce/content-widget-product.php martfury/woocommerce/global/form-login.php martfury/woocommerce/global/quantity-input.php martfury/woocommerce/global/wrapper-end.php martfury/woocommerce/global/wrapper-start.php martfury/woocommerce/loop/add-to-cart.php martfury/woocommerce/loop/orderby.php martfury/woocommerce/loop/pagination.php martfury/woocommerce/myaccount/form-login.php martfury/woocommerce/myaccount/form-lost-password.php martfury/woocommerce/myaccount/my-address.php martfury/woocommerce/single-product/add-to-cart/external.php martfury/woocommerce/single-product/add-to-cart/simple.php martfury/woocommerce/single-product/add-to-cart/variable.php martfury/woocommerce/single-product/meta.php martfury/woocommerce/single-product/product-image.php martfury/woocommerce/single-product/product-thumbnails.php martfury/woocommerce/single-product/rating.php martfury/woocommerce/single-product/related.php martfury/woocommerce/single-product/review-meta.php martfury/woocommerce/single-product/stock.php martfury/woocommerce/single-product/tabs/tabs.php martfury/woocommerce/single-product/up-sells.php martfury/woocommerce/single-product-reviews.php ### Action Scheduler ### Canceled: 2 Oldest: 2021-11-15 11:47:05 +0300 Newest: 2021-11-30 13:07:02 +0300 Complete: 1,734 Oldest: 2021-11-06 18:19:36 +0300 Newest: 2021-12-07 16:45:41 +0300 Pending: 2 Oldest: 2021-12-08 13:00:23 +0300 Newest: 2021-12-08 13:34:34 +0300 ### Status report information ### Generated at: 2021-12-07 17:04:13 +03:00 ``` * Plugin Support [EastOfWest a11n](https://wordpress.org/support/users/eastofwest/) * (@eastofwest) * [4 years, 6 months ago](https://wordpress.org/support/topic/errors-278/#post-15143732) * Howdy [@andrew747](https://wordpress.org/support/users/andrew747/) * It seems like it might be down to a conflict, but before we suggest a conflict test, could you reach out to us by creating an issue here with the reference 4568131-zen: [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/) * We’ll require access to your site, but will give you instructions in reply once you’ve opened the ticket. If you’re able to set up a [staging site](https://woocommerce.com/document/how-to-update-woocommerce/#staging) in the meantime, that would be most helpful. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Errors’ is closed to new replies. * ![](https://ps.w.org/google-listings-and-ads/assets/icon.svg?rev=2775988) * [Google for WooCommerce](https://wordpress.org/plugins/google-listings-and-ads/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-listings-and-ads/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-listings-and-ads/) * [Active Topics](https://wordpress.org/support/plugin/google-listings-and-ads/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-listings-and-ads/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-listings-and-ads/reviews/) * 5 replies * 4 participants * Last reply from: [EastOfWest a11n](https://wordpress.org/support/users/eastofwest/) * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/errors-278/#post-15143732)