Title: Errors after last update
Last modified: March 25, 2024

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# Errors after last update

 *  Resolved [miata2](https://wordpress.org/support/users/miata2/)
 * (@miata2)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/errors-after-last-update-4/)
 * Hi,
 * we are having errors since latest update:
 * Error Details
 * An error of type E_ERROR was caused in line 569 of the file /home/customer/www/
   mysite.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/
   ppcp-order-tracking/src/Endpoint/OrderTrackingEndpoint.php. Error message: Uncaught
   WooCommerce\PayPalCommerce\ApiClient\Exception\RuntimeException: Could not fetch
   the order tracking information. in /home/customer/www/mysite.com/public_html/
   wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-order-tracking/src/
   Endpoint/OrderTrackingEndpoint.php:569
   Stack trace: 0 /home/customer/www/mysite.
   com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-order-
   tracking/src/Endpoint/OrderTrackingEndpoint.php(338): WooCommerce\PayPalCommerce\
   OrderTracking\Endpoint\OrderTrackingEndpoint->throw_runtime_exception(Array, ‘
   fetch’) 1 /home/customer/www/mysite.com/public_html/wp-content/plugins/woocommerce-
   paypal-payments/modules/ppcp-order-tracking/src/MetaBoxRenderer.php(99): WooCommerce\
   PayPalCommerce\OrderTracking\Endpoint\OrderTrackingEndpoint->list_tracking_information(
   185948) 2 /home/customer/www/mysite.com/public_html/wp-admin/includes/template.
   php(1456): WooCommerce\PayPalCommerce\OrderTracking\MetaBoxRenderer->render(Object(
   WP_Post), Array) 3 /home/cus
 * please let me know soon. Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/errors-after-last-update-4/#post-17528234)
 * Hello [@miata2](https://wordpress.org/support/users/miata2/)
 * The problem you’re experiencing wasn’t introduced in version 2.6.0; we’ve seen
   it a few times before. It’s likely caused by an older PayPal order that received
   tracking data from an earlier version of the plugin, before the new tracking 
   feature was added. However, we can’t replicate this issue ourselves. This error
   usually occurs with specific orders in WooCommerce but not all.
 * To better understand what’s happening, we need to analyze this behavior more 
   closely. We recommend contacting us directly for further help. You might need
   to share your system report or logs with us. To get support, please open a ticket
   with our service desk here: [Request Support](https://paypal.inpsyde.com/docs/request-support/).
   Remember to include the URL of this thread in your ticket for our reference.
 * If you’re looking to quickly eliminate this error, you can disable Package Tracking
   by following this guide: [https://github.com/woocommerce/woocommerce-paypal-payments/wiki/Actions-and-Filters#disable-paypal-package-tracking-in-230](https://github.com/woocommerce/woocommerce-paypal-payments/wiki/Actions-and-Filters#disable-paypal-package-tracking-in-230).
   However, this will also disable package tracking, which may not be the desired
   result.
 * Please do not hesitate to reach out. Our team is here to support you.
 * Kind regards,
   Krystian
 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/errors-after-last-update-4/#post-17622640)
 * Hello [@miata2](https://wordpress.org/support/users/miata2/)
 * Since we have not received any further communication from you, we are assuming
   that your issue have been resolved.
 * Therefore, we mark this thread as resolved. If you still have any questions or
   if a new problem arises, don’t hesitate to open a new thread or reply to this
   one. We are here to help at any time.
 * Kind regards,
   Krystian

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Errors after last update’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/errors-after-last-update-4/#post-17622640)
 * Status: resolved