Title: Errors causing site to not function correctly Last modified: July 29, 2022 --- # Errors causing site to not function correctly * Resolved [realitymanifestation](https://wordpress.org/support/users/realitymanifestation/) * (@realitymanifestation) * [3 years, 10 months ago](https://wordpress.org/support/topic/errors-causing-site-to-not-function-correctly/) * Hi I’ve been in contact with my web hosting provider to look through this issue because when I was editing a page using thrive architect and cartflows, a a plugin that extends upon woocommerce I was getting the following error: it generates 500 errors: * > [flameshot_screenshot](https://imgur.com/DAvSpzC) * A senior tech support member from that team looked into my website and what was causing the issue amongst others and he found the following error log: * ``` [Fri Jul 29 10:49:51.166777 2022] [proxy_fcgi:error] [pid 18623:tid 140440112027392] [client 103.244.175.241:0] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to a member function get_upe_enabled_payment_method_ids() on null in /home/523457.cloudwaysapps.com/ujfffyhnmw/public_html/wp-content/plugins/woocommerce-gateway-stripe/woocommerce-gateway-stripe.php:664\nStack trace:\n#0 /home/523457.cloudwaysapps.com/ujfffyhnmw/public_html/wp-includes/class-wp-hook.php(309): WC_Stripe->checkout_update_email_field_priority(Array)\n#1 /home/523457.cloudwaysapps.com/ujfffyhnmw/public_html/wp-includes/plugin.php(191): WP_Hook->apply_filters(Array, Array)\n#2 /home/523457.cloudwaysapps.com/ujfffyhnmw/public_html/wp-content/plugins/woocommerce/includes/class-wc-countries.php(1616): apply_filters('woocommerce_bil...', Array, 'GB')\n#3 /home/523457.cloudwaysapps.com/ujfffyhnmw/public_html/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(228): WC_Countries->get_address_fields('GB', 'billing_')\n#4 /home/523457.cloudwaysapps.com/ujfffyhnmw/public_html/wp-content/plugins/woocommerce/templates/checkout/form-checkout...', referer: https://wordpress-523457-2785130.cloudwaysapps.com/wp-admin/post.php?post=475&action=architect&tve=true ``` * The issues I’ve been experiencing including cartflows being unable to save changes to certain settings went after deactivating the plugin. * What could be causing this and how can I fix it? * Thanks - This topic was modified 3 years, 10 months ago by [realitymanifestation](https://wordpress.org/support/users/realitymanifestation/). Viewing 14 replies - 1 through 14 (of 14 total) * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 10 months ago](https://wordpress.org/support/topic/errors-causing-site-to-not-function-correctly/#post-15871554) * Hi [@realitymanifestation](https://wordpress.org/support/users/realitymanifestation/), * Thanks for reaching out! * I understand that you are having errors on your site, however, the link you provided for the screenshot is unreachable. * Can you please provide us with a clear screenshot of the error you encountered so that we could address you more effectively? * You could make use of [https://snipboard.io/](https://snipboard.io/). Please follow the steps on the page and paste the link here afterwards. * Furthermore, in order for us to understand your site properly, can you please share your **System Status Report**, which will help us further troubleshoot. * You can find it via `WooCommerce > Status`. Select “Get system report” and then“ Copy for support”. Once you’ve done that, you can paste it into your reply here. * Thanks. * Thread Starter [realitymanifestation](https://wordpress.org/support/users/realitymanifestation/) * (@realitymanifestation) * [3 years, 10 months ago](https://wordpress.org/support/topic/errors-causing-site-to-not-function-correctly/#post-15871622) * [@xue28](https://wordpress.org/support/users/xue28/) Thanks for getting in touch, please retry the link: * > [flameshot_screenshot](https://imgur.com/DAvSpzC) * the screenshot is definitely working, also I have provided an error log that is more useful than the screenshot anyway. * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [3 years, 10 months ago](https://wordpress.org/support/topic/errors-causing-site-to-not-function-correctly/#post-15871843) * Hi [@realitymanifestation](https://wordpress.org/support/users/realitymanifestation/), * Thanks for the screenshot. * This kind of error is usually caused by a conflict with the theme or with another plugin. WooCommerce Stripe guarantees full compatibility with plugins developed by WooCommerce or its partners but not with third-party plugins like the ones you mentioned in your first message. * The first step is to make a full backup and update all plugins and the theme to their latest versions. This may resolve the issue but if the error persists, I’d suggest performing a conflict test following our support guide: * [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * We’ll be here if you have more questions. * Thread Starter [realitymanifestation](https://wordpress.org/support/users/realitymanifestation/) * (@realitymanifestation) * [3 years, 10 months ago](https://wordpress.org/support/topic/errors-causing-site-to-not-function-correctly/#post-15873099) * Well considering there’s already two people that have only had a conflict caused by the use of your latest version it might be worth considering having your devs look into whats in the new update that’s causing it. * Of course a plugin should work with anything else that its own developers but if it’s causing conflicts with other plugins and that’s the only cause then that’s a problem with the plugin itself. And also the previous version worked for as mentioned in other messages which have been deleted from this board removing helpful information for other viewers. * Plugin Support [Kaushik S. a11n](https://wordpress.org/support/users/kaushiksomaiya/) * (@kaushiksomaiya) * [3 years, 10 months ago](https://wordpress.org/support/topic/errors-causing-site-to-not-function-correctly/#post-15873201) * Hi there [@realitymanifestation](https://wordpress.org/support/users/realitymanifestation/)! * Our apologies for any confusion. * This is currently reported as a bug (compatibility with other plugins) and is being investigated here: [https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2394](https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2394) * I’d suggest downgrading to version 6.4.3 and see if that helps! * You can also comment your thoughts and suggestions on the Github bug report directly. * I hope this helps! 🙂 * Thread Starter [realitymanifestation](https://wordpress.org/support/users/realitymanifestation/) * (@realitymanifestation) * [3 years, 10 months ago](https://wordpress.org/support/topic/errors-causing-site-to-not-function-correctly/#post-15873207) * [@kaushiksomaiya](https://wordpress.org/support/users/kaushiksomaiya/) Thank you, I have already downgraded and this was mentioned in my previous messages that were deleted for some reason. * I guess Ill just keep with 6.4.3 and wait for it to be fixed in the future Thanks again. * [RF GESTION](https://wordpress.org/support/users/rfgestion/) * (@rfgestion) * [3 years, 10 months ago](https://wordpress.org/support/topic/errors-causing-site-to-not-function-correctly/#post-15873260) * I revert to 6.4.3 and this doesn’t work 🙁 * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [3 years, 10 months ago](https://wordpress.org/support/topic/errors-causing-site-to-not-function-correctly/#post-15873446) * Hi [@rfgestion](https://wordpress.org/support/users/rfgestion/) * Sorry to learn that reverting to 6.4.3 didn’t work for you. * Please subscribe to the Github thread so you can get updates on the progress. You can also comment your thoughts and suggestions on the Github bug report directly. * In the meantime, please try the temporary fixes posted by other users in the thread. * You can also check this thread for working solutions: [https://wordpress.org/support/topic/php-fatal-error-uncaught-error-call-to-a-member-function-get_upe_enabled_payme/](https://wordpress.org/support/topic/php-fatal-error-uncaught-error-call-to-a-member-function-get_upe_enabled_payme/) * Hoping for a quick resolution. * Cheers - This reply was modified 3 years, 10 months ago by [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/). * [RF GESTION](https://wordpress.org/support/users/rfgestion/) * (@rfgestion) * [3 years, 10 months ago](https://wordpress.org/support/topic/errors-causing-site-to-not-function-correctly/#post-15873948) * when is the working release scheduled to fix all this mess ?? * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 10 months ago](https://wordpress.org/support/topic/errors-causing-site-to-not-function-correctly/#post-15874985) * Hello [@rfgestion](https://wordpress.org/support/users/rfgestion/) * As mentioned by [@margaretwporg](https://wordpress.org/support/users/margaretwporg/), kindly subscribe to the [Github thread](https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2394) for the latest updates on this issue. * Our developers are working hard in fixing the issue, though we don’t have any time frame yet. * Thanks. * [RF GESTION](https://wordpress.org/support/users/rfgestion/) * (@rfgestion) * [3 years, 10 months ago](https://wordpress.org/support/topic/errors-causing-site-to-not-function-correctly/#post-15874990) * Hello ! *   * I found that the root cause of my stripe issue comes from an extension called: * Custom Order Status Manager for WooCommerce *   * They just released a version 0.8 which cause the stripe to disapear. * After reverting it back to 0.7, stripe works fine again. *   * And the stripe version is back to 6.4.3. *   * Best Regards * RFM * [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/) * (@judagutor) * [3 years, 10 months ago](https://wordpress.org/support/topic/errors-causing-site-to-not-function-correctly/#post-15875023) * Hi [@rfgestion](https://wordpress.org/support/users/rfgestion/)! * That’s great! We are glad that you found the culprit of the issue 🙂 * Since this seems related to the [Custom Order Status Manager for WooCommerce](https://wordpress.org/plugins/bp-custom-order-status-for-woocommerce/) plugin, you can contact their support team at its dedicated support forum here: * [https://wordpress.org/support/plugin/bp-custom-order-status-for-woocommerce/](https://wordpress.org/support/plugin/bp-custom-order-status-for-woocommerce/) * Cheers! * [RF GESTION](https://wordpress.org/support/users/rfgestion/) * (@rfgestion) * [3 years, 10 months ago](https://wordpress.org/support/topic/errors-causing-site-to-not-function-correctly/#post-15885172) * HEllo [@judagutor](https://wordpress.org/support/users/judagutor/) do you have any news ? 🙂 * [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/) * (@judagutor) * [3 years, 10 months ago](https://wordpress.org/support/topic/errors-causing-site-to-not-function-correctly/#post-15885361) * Hi [@rfgestion](https://wordpress.org/support/users/rfgestion/)! * Currently, we have no more additional information than what is in the GitHub thread. Kindly consider subscribing to the GitHub issue there to follow the interaction. This way, you can find out when this is closed and solved. * [https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2394](https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2394) * You can subscribe by clicking the **Subscribe** button if you have a GitHub account, which you can create for free. * If you have any questions or need further assistance, please create a new topic here: [https://wordpress.org/support/plugin/woocommerce-gateway-stripe/#new-topic-0](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/#new-topic-0) * I hope this helps! Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Errors causing site to not function correctly’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) * 14 replies * 8 participants * Last reply from: [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/) * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/errors-causing-site-to-not-function-correctly/#post-15885361) * Status: resolved