Title: Errors connecting
Last modified: July 12, 2021

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# Errors connecting

 *  Resolved [Luke](https://wordpress.org/support/users/danceyrselfclean_admin/)
 * (@danceyrselfclean_admin)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/errors-connecting/)
 * Hi I have renewed our license, but I am unable to get the plugin to connect. 
   It gives the following errors when I click save changes.
 * 2021-07-12 10:37:56: Error occurred while checking account status. Error: CONNECTION_ERROR:“
   cURL error 28: Operation timed out after 10000 milliseconds with 0 bytes received”
   
   2021-07-12 10:37:56: Error occurred while API key validating. Error: Testing 
   is failed. Please check the Access key. 2021-07-12 10:41:34: Error occurred while
   automatically gettings access key. Error: JSON_DECODE_ERROR

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/errors-connecting/#post-14650505)
 * Hello,
 * Please check if your web server has allow_url_fopen and CURL support options 
   enabled and outgoing requests to our servers are not blocked ([https://cleantalk.org/help/cleantalk-servers-ip-addresses](https://cleantalk.org/help/cleantalk-servers-ip-addresses)).
   You ask your hosting support for help.
 *  [sarawildflower](https://wordpress.org/support/users/sarawildflower/)
 * (@sarawildflower)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/errors-connecting/#post-14651033)
 * Hello, having a similar error:
 * Errors:
    2021-07-12 12:45:39: Error occurred while checking account status. Error:
   CONNECTION_ERROR : “cURL error 28: Operation timed out after 10001 milliseconds
   with 0 out of 0 bytes received” 2021-07-12 12:45:39: Error occurred while API
   key validating. Error: Testing is failed. Please check the Access key.
 * Access key is definitely correct, I have several other websites set up with Cleantalk
   on exactly the same hosting and servers?
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/errors-connecting/#post-14651101)
 * Please check it once again later (after 1-2 hours). It may be an issue with one
   of our servers.
 * Let us know if the problem still persists.
 *  Thread Starter [Luke](https://wordpress.org/support/users/danceyrselfclean_admin/)
 * (@danceyrselfclean_admin)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/errors-connecting/#post-14663839)
 * Thanks it seems to be working now after leaving it for a few hours.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Errors connecting’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [Luke](https://wordpress.org/support/users/danceyrselfclean_admin/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/errors-connecting/#post-14663839)
 * Status: resolved