Title: errors error errors
Last modified: April 29, 2020

---

# errors error errors

 *  Resolved [rudtek](https://wordpress.org/support/users/rudtek/)
 * (@rudtek)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/errors-error-errors/)
 * I’m using the plugin to add a suscribe form. When I (try) to connect I get the
   same error everyone else seems to get:
 * > Constant Contact Forms has experienced issues that may need addressed and functionality
   > may be missing. Please enable the “Support” checkbox in the Constant Contact
   > settings and start a forum support thread. Our support team will aid with further
   > steps.
 * when i click the link to go to the settings page on that message I get this error:
 *     ```
       Sorry, you are not allowed to access this page.
       Query Monitor
   
       The message above was triggered by Core.
   
       Call stack:
   
           wp_die()
           wp-admin/includes/menu.php:350
       ```
   
 * If I go to the settings page manually I can turn on debugging. (which I did)
 * When I try to go to the debug log page, it’s empty and no error message there.
 * I tried to disconnect so I could login again with my constant contact credentials.
   I get an error on that page.
 *     ```
       Account connected.
   
       Plugin connected to Constant Contact.
   
       Uncaught Exception: Forbidden in /nas/content/live/sdfsdfaltest/wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/src/Ctct/Services/BaseService.php on line 78
   
           convertException()
           wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/src/Ctct/Services/AccountService.php:99
           getAccountInfo()
           wp-content/plugins/constant-contact-forms/includes/class-connect.php:183
           admin_page_display()
           wp-includes/class-wp-hook.php:288
           apply_filters()
           wp-includes/class-wp-hook.php:312
           do_action()
           wp-includes/plugin.php:478
           do_action()
           wp-admin/admin.php:254
           require_once()
           wp-admin/edit.php:10
   
       There has been a critical error on your website. Please check your site admin email inbox for instructions.
   
       Learn more about debugging in WordPress.
       ```
   
 * I’ve de-activated the plugin and then re-activated the plugin, but still can’t
   disconnect the constant contact connection.
 * I saw some notes about account types within Constant Contact too. Will this not
   work if I’m a campaign creator? If so why is there no documentation about that?

Viewing 1 replies (of 1 total)

 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/errors-error-errors/#post-12754545)
 * Yes, it does seem to be a case and detail around campaign creator vs account 
   owner, as you mentioned seeing a very similar case from today. Why that’s not
   documented is because it was likely assumed that the account owner would be handling
   it more times than not. That said, once the account owner has made the connection
   between the WordPress install and the account itself, there’s no limitation to
   using the plugin the rest of the time. It’s just for those initial connections
   that it needs to be done with the owner’s credentials.
 * I’ll get it logged that we need to bring up the detail about campaign creator
   vs account owner for connections, somewhere in the documentation.

Viewing 1 replies (of 1 total)

The topic ‘errors error errors’ is closed to new replies.

 * ![](https://ps.w.org/constant-contact-forms/assets/icon-256x256.png?rev=2951825)
 * [Constant Contact Forms](https://wordpress.org/plugins/constant-contact-forms/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/constant-contact-forms/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/constant-contact-forms/)
 * [Active Topics](https://wordpress.org/support/plugin/constant-contact-forms/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/constant-contact-forms/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/constant-contact-forms/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/errors-error-errors/#post-12754545)
 * Status: resolved