Errors in Woocommerce
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Hello, I’m having issues with my woocommerce, i’m unable to access my overview or any woocommerce backend page including the woopayment (payments) dashboard. Sometimes, the woocommerce overview page only flashes for a second and goes blank, on the other hand, the woopayment page shows multiple retrieval errors when i open it and doesn’t end up loading. I’ve tried troubleshooting, disabling and enabling my plugins one after the other, i was still met with the same issue. I switched themes, same thing. My wordpress, themes and plugins have all been updated to their latest versions. What do i do?
Viewing 10 replies - 1 through 10 (of 10 total)
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Hi, I have the same problem with the Payment page. What I did was to go back to version 8.4.0
I downgraded my woocommerce to version 8.2.0. Same issue
Hi there @ogsbk011, thanks for reaching out!
It sounds like you’ve already tried some great troubleshooting steps. So that I can understand more about the issue, did you get to install/update or activate any new plugins before your site started showing the described errors?
Also, could you please share with us any Fatal error logs (if any) under WooCommerce > Status > Logs.
Be sure to share with us your System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.Once we have more information, we’ll be able to assist you further.
WOOCOMMERCE SYSTEM STATUS REPORT:WordPress Environment WordPress address (URL): https://ogskincarebyk.com Site address (URL): https://ogskincarebyk.com WC Version: 8.5.1 REST API Version: ✔8.5.1 WC Blocks Version: ✔11.8.0-dev Action Scheduler Version: ✔3.7.1 Log Directory Writable: ✔ WP Version: 6.4.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 8.0.30 PHP Post Max Size: 512 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 8.4.0 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 10.5.23-MariaDB Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 8.5.1 WC Database Prefix: wpat_ Total database size: 60.57MB Database size: 51.34MB Index Size: 9.23MB wpat_woocommerce_sessions: Data: 0.19MB + Index: 0.02MB + InnoDB engine 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0.02MB + Index: 0.02MB + InnoDB Engine wpat_actionscheduler_actions: Data: 2.30MB + Index: 1.09MB + InnoDB engine wpat_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wpat_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wpat_actionscheduler_logs: Data: 0.39MB + Index: 0.30MB + InnoDB engine wpat_bw_pricing_items: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wpat_commentmeta: Data: 0.02MB + Index: 0.03MB + InnoDB engine wpat_comments: Data: 0.05MB + Index: 0.09MB + InnoDB engine wpat_easywpsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wpat_easywpsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wpat_EWD_OTP_Customers: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wpat_EWD_OTP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wpat_EWD_OTP_Orders: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wpat_EWD_OTP_Order_Statuses: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wpat_EWD_OTP_Sales_Reps: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wpat_e_events: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wpat_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wpat_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + InnoDB engine wpat_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wpat_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + InnoDB engine wpat_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wpat_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + InnoDB engine wpat_links: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wpat_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wpat_mailpoet_automation_runs: Data: 0.02MB + Index: 0.08MB + InnoDB engine wpat_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.06MB + InnoDB engine wpat_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + InnoDB engine wpat_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wpat_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wpat_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wpat_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wpat_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wpat_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wpat_mailpoet_log: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wpat_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wpat_mailpoet_newsletters: Data: 0.05MB + Index: 0.05MB + InnoDB engine wpat_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + InnoDB engine wpat_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wpat_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wpat_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wpat_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + InnoDB Engine 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Index: 0.08MB + InnoDB engine wpat_trp_dictionary_fr_fr_es_es: Data: 0.11MB + Index: 0.11MB + InnoDB engine wpat_trp_gettext_ar: Data: 1.52MB + Index: 0.41MB + InnoDB engine wpat_trp_gettext_en_us: Data: 0.28MB + Index: 0.31MB + InnoDB engine wpat_trp_gettext_es_es: Data: 1.52MB + Index: 0.45MB + InnoDB engine wpat_trp_gettext_fr_fr: Data: 1.52MB + Index: 0.67MB + InnoDB engine wpat_trp_gettext_original_meta: Data: 0.02MB + Index: 0.05MB + InnoDB engine wpat_trp_gettext_original_strings: Data: 0.48MB + Index: 0.38MB + InnoDB engine wpat_trp_original_meta: Data: 0.05MB + Index: 0.05MB + InnoDB engine wpat_trp_original_strings: Data: 0.13MB + Index: 0.11MB + InnoDB engine wpat_usermeta: Data: 0.13MB + Index: 0.03MB + InnoDB engine wpat_users: Data: 0.02MB + Index: 0.05MB + InnoDB engine wpat_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + InnoDB Engine wpat_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + InnoDB engine wpat_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + InnoDB 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Index: 0.00MB + InnoDB Engine wpat_yoast_indexable: Data: 0.06MB + Index: 0.09MB + InnoDB engine wpat_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + InnoDB engine wpat_yoast_migrations: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wpat_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + InnoDB engine wpat_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + InnoDB engine Post Type Counts attachment: 235 cms_block: 4 customize_changeset: 1 elementor_library: 1 language_switcher: 5 mailpoet_page: 1 mc4wp-form: 1 nav_menu_item: 55 page: 12 portfolio: 9 post: 4 product: 10 revision: 114 shop_coupon: 1 shop_order: 27 shop_order_refund: 1 viwec_template: 14 woodmart_size_guide: 1 woodmart_slide: 5 wp_navigation: 1 wp_template: 2 wpcf7_contact_form: 2 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (25) Backup: by Softaculous – 1.2.2 Change wp-admin login: by wpexpertsio – 1.1.8 Contact Form 7: by Takayuki Miyoshi – 5.8.6 Easy WP SMTP: by Easy WP SMTP – 2.2.0 Email Template Customizer for WooCommerce: by VillaTheme – 1.2.1 Flexible Shipping: by Octolize – 4.24.7 Google Listings and Ads: by WooCommerce – 2.5.15 Health Check & Troubleshooting: by The WordPress Community – 1.7.0 Page Editor: by Michael M - WPBakery.com – 7.3 MailPoet: by MailPoet – 4.41.2 MainWP Child: by MainWP – 4.6 Smart Slider 3 Pro: by Nextend – 3.5.1.21 Safe SVG: by 10up – 2.2.2 Sendcloud | All-in-one shipping platform: by Sendcloud BV – 2.3.0 TranslatePress - Business: by Cozmoslabs Razvan Mocanu Madalin Ungureanu – 1.3.7 TranslatePress - Multilingual: by Cozmoslabs Razvan Mocanu Madalin Ungureanu Cristophor Hurduban – 2.6.9 Payment Plugins for Stripe WooCommerce: by Payment Plugins support@paymentplugins.com – 3.3.55 WooCommerce Stripe Gateway: by WooCommerce – 7.9.0 WooPayments: by Automattic – 7.0.0 WooCommerce PayPal Payments: by WooCommerce – 2.4.3 WooCommerce Shipping & Tax: by WooCommerce – 2.4.2 WooCommerce: by Automattic – 8.5.1 Woodmart Core: by – 1.0.41 Wordfence Security: by Wordfence – 7.11.1 WP Super Cache: by Automattic – 1.11.0 Inactive Plugins (1) Jetpack: by Automattic – 13.0 Dropin Plugins (1) advanced-cache.php: advanced-cache.php Must Use Plugins (1) Health Check Troubleshooting Mode: by – 1.9.1 Settings API Enabled: ✔ Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated -2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: ✔ Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: ✔ WC Pages Base de la boutique: #1249 - /shop/ Panier: #12 - /cart/ Commander: #13 - /checkout/ Mon compte: #14 - /my-account/ Conditions générales de vente et d’utilisation: ❌Page visibility must be public Theme Name: Woodmart Version: 7.4.2 Author URL: http://themeforest.net/user/xtemos Child Theme: ❌– If you are editing WooCommerce on a parent theme that you have not built personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ Templates Overrides: woodmart/woocommerce/archive-product.php woodmart/woocommerce/cart/cart-item-data.php woodmart/woocommerce/cart/cart.php woodmart/woocommerce/cart/cross-sells.php woodmart/woocommerce/ cart/mini-cart.php woodmart/woocommerce/checkout/form-checkout.php woodmart/woocommerce/checkout/thankyou.php woodmart/woocommerce/content-product-cat.php woodmart/woocommerce/content-product. php woodmart/woocommerce/content-single-product.php woodmart/woocommerce/content-widget-product.php woodmart/woocommerce/global/breadcrumb.php woodmart/woocommerce/global/form-login.php woodmart/ woocommerce/global/quantity-input.php woodmart/woocommerce/loop/add-to-cart.php woodmart/woocommerce/loop/loop-end.php woodmart/woocommerce/loop/loop-start.php woodmart/ woocommerce/loop/no-products-found.php woodmart/woocommerce/loop/orderby.php woodmart/woocommerce/loop/pagination.php woodmart/woocommerce/loop/sale-flash.php woodmart/woocommerce/myaccount/ form-login.php woodmart/woocommerce/product-searchform.php woodmart/woocommerce/single-product/add-to-cart/grouped.php woodmart/woocommerce/single-product/add-to-cart/variable. php woodmart/woocommerce/single-product/meta.php woodmart/woocommerce/single-product/product-attributes.php woodmart/woocommerce/single-product/product-image.php woodmart/woocommerce/single-product/ product-thumbnails.php woodmart/woocommerce/single-product/rating.php woodmart/woocommerce/single-product/related.php woodmart/woocommerce/single-product/sale-flash.php woodmart/woocommerce/single- product/tabs/description.php woodmart/woocommerce/single-product/tabs/tabs.php woodmart/woocommerce/single-product/title.php woodmart/woocommerce/single-product/up-sells.php woodmart/ woocommerce/single-product-reviews.php woodmart/woocommerce/single-product.php WooPayments Version: 7.0.0 Connected to WPCOM: Yes WPCOM Blog ID: 226686205 Account ID: acct_1ONIMPCT5LQ5iqTx Payment Gateway: Disabled Test Mode: Disabled Enabled APMs: card WooPay: Not eligible Apple Pay / Google Pay: Enabled (product,cart,checkout) Fraud Protection Level: basic Multi-currency: Enabled Public Key Encryption: Enabled Auth and Capture: Enabled Documents: Enabled Logging: Enabled WooCommerce PayPal Payments Onboarded: ✔ Shop country code: FR WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: Disabled Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting- tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped remote-inbox-notifications remote- free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-linked settings async-product-editor-category-field Daily Cron: ✔Next scheduled: 2024-01-17 10:56:32 +00:00 Options: ✔ Notes: 74 Onboarding: completed MailPoet Sending Method: MailPoet Send all site's emails with: WordPress default submission method Task Scheduler method: Action Scheduler Cron ping URL: https://ogskincarebyk.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler Canceled: 3 Oldest: 2023-12-29 12:33:57 +0000 Newest: 2024-01-04 14:05:40 +0000 Finished: 3,125 Oldest: 2023-12-16 11:26:43 +0000 Newest: 2024-01-16 11:23:06 +0000 Failed: 677 Oldest: 2023-12-02 11:08:44 +0000 Newest: 2024-01-16 11:01:45 +0000 On hold: 10 Oldest: 2024-01-16 11:25:06 +0000 Newest: 2024-01-22 14:21:55 +0000 Status report information Generated at: 2024-01-16 11:23:46 +00:00FATAL ERROR LOGS
https://gist.github.com/pam1223/ab722370c4ba3af3194c36573bd77637A lot of errors comes from “/plugins/google-listings-and-ads/vendor/”. Can you try disabling this one first to see if it works better?
2024-01-16T00:23:51+00:00 CRITICAL Uncaught Error: Class “WPDesk\FS\TableRate\ShippingMethod\MethodDescription” not found in /home/ogskinca/public_html/wp-content/plugins/flexible-shipping/classes/class-flexible-shipping-plugin.php:282Stack trace:#0 /home/ogskinca/public_html/wp-content/plugins/flexible-shipping/classes/class-flexible-shipping-plugin.php(396): —> this is related to flexible shipping plugin.
I suggest you disable the plugins, themes, clear the log (or re-save the current log somewhere else) and try again to see what errors will come up.Btw, there is a similar thread of Flexible Shipping – New update 8.5.1 still errors | WordPress.org
i followed the instructions you gave and it still did the same thing. https://gist.github.com/pam1223/a34cd7742a8de958c45f5df89fa12773
What did you do, disable all plugins? Activate default theme?
I can see old errors here – 2024-01-16T00:20:56+00:00 CRITICAL During class fetch: Uncaught Error: Failed opening required ‘/home/ogskinca/public_html/wp-content/plugins/google-listings-and-ads/src/HelperTraits/ Utilities.php’ (include_path=’.:/opt/cpanel/ea-php80/root/usr/share/pear’) in /home/ogskinca/public_html/wp-content/plugins/jetpack/vendor/jetpack-autoloader/ class-php-autoloader.php:90, can you please clear log as well after you will disable all the plugins?
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