Title: Errors save by FTP
Last modified: February 17, 2024

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# Errors save by FTP

 *  Resolved [Bicounet](https://wordpress.org/support/users/bicounet/)
 * (@bicounet)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/errors-save-by-ftp/)
 * Hello, 
   I use BackWPup standard version 4.0.2. I’m trying to save to a planetHoster
   FTP server. Using FilleZilla with the following parameters: Protocol: FTP Host:
   node18-eu.n0c.com Port: 21 Encryption: Explicit FTP connection over TLS Authentication:
   normal User : ******* Password : :******* The connection is made correctly. Using
   BackWPup with: SSL-FTP connection checked (Use a connection secured by SSL-FTP.)
   passive FTP checked or not (Use an FTP connection in passive mode.) I have the
   following errors: Try to send backup file to an FTP server… ERROR: Cannot connect
   via explicit SSL-FTP to server: node18-eu.n0c.com:21 2. Try to send backup file
   to an FTP server…  ERROR: Cannot connect via explicit SSL-FTP to server: node18-
   eu.n0c.com:21 3. Try to send backup file to an FTP server… ERROR: Cannot connect
   via explicit SSL-FTP to server: node18-eu.n0c.com:21 ERROR: Step aborted: too
   many attempts!  One old log deleted  ERROR: Job has ended with ……..
 * Thanks for your help

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/errors-save-by-ftp/#post-17440149)
 * Hi [@bicounet](https://wordpress.org/support/users/bicounet/)
 * Please try enable **Use FTP Passive Mode**, I think your FTP server is behind
   a NAT.
 *  Thread Starter [Bicounet](https://wordpress.org/support/users/bicounet/)
 * (@bicounet)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/errors-save-by-ftp/#post-17440624)
 * I also tried this option, without success.
 * I tried to do the same procedure on the same remote server, but on a WordPress
   on my local machine: and there, it works !
    -  This reply was modified 2 years, 3 months ago by [Bicounet](https://wordpress.org/support/users/bicounet/).
 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/errors-save-by-ftp/#post-17443163)
 * Hi [@bicounet](https://wordpress.org/support/users/bicounet/)
 * So this should be related to your server hosting the site! I would suggest you
   contact the hosting provider to tell the to check if the site can connect to 
   the FTP backup server correctly.
 *  Thread Starter [Bicounet](https://wordpress.org/support/users/bicounet/)
 * (@bicounet)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/errors-save-by-ftp/#post-17443932)
 * Answer hosting provider :
 * Since you’re already able to connect via FileZilla, the server and credentials
   are likely correct, so focus on the plugin settings and server environment for
   the issue. Unfortunately, without specific error messages or logs, it’s challenging
   to provide a precise solution. If you have an error message or log, please provide
   that for further assistance.
    -  This reply was modified 2 years, 3 months ago by [Bicounet](https://wordpress.org/support/users/bicounet/).
 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/errors-save-by-ftp/#post-17446211)
 * Hi [@bicounet](https://wordpress.org/support/users/bicounet/),
 * I think you could contact your web server’s hosting provider since it caused 
   the issue, not the FTP server since you already successfully connected to the
   FTP server from your local machine and other web server.
 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/errors-save-by-ftp/#post-17485432)
 * since we haven’t heard back from you, I’m going to mark it as resolved.
   In case
   you’re still having problems, feel free to let us know 😉

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Errors save by FTP’ is closed to new replies.

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## Tags

 * [ftp](https://wordpress.org/support/topic-tag/ftp/)

 * 6 replies
 * 2 participants
 * Last reply from: [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/errors-save-by-ftp/#post-17485432)
 * Status: resolved