Title: Errors When Accessing Store
Last modified: February 1, 2020

---

# Errors When Accessing Store

 *  [wordpressfan2020](https://wordpress.org/support/users/wordpressfan2020/)
 * (@wordpressfan2020)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/errors-when-accessing-store/)
 * Hi Support
 * I am unsure what could be causing this error:
 *     ```
       wp-includes/template.php:722load_template()
       wp-includes/template.php:671locate_template()
       wp-includes/general-template.php:41get_header()
       wp-content/themes/betheme/woocommerce/archive-product.php:20include()
       wp-content/plugins/woocommerce/includes/wc-core-functions.php:249wc_get_template()
       wp-content/plugins/woocommerce/templates/taxonomy-product_cat.php:22include()
       wp-includes/template-loader.php:98require_once()
       wp-blog-header.php:19require()
       index.php:17
       ```
   
 * There has been a critical error on your website.
 * Learn more about debugging in WordPress.
 * [redundant link removed]
 * Please can anybody assist.
 * Thanks in advance!
    -  This topic was modified 6 years, 4 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
    -  This topic was modified 6 years, 4 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
      Reason: replaced bit.ly link
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferrors-when-accessing-store%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Sunday Ukafia](https://wordpress.org/support/users/sukafia/)
 * (@sukafia)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/errors-when-accessing-store/#post-12388259)
 * Hi there,
 * there seems to be some sort of conflict between your theme and the WooCommerce
   plugin. Seeing that you’re using a commercial theme, you should contact your 
   theme’s author for support.
 * Alternatively, you can try accessing your website through FTP or Cpanel’s file
   manager (If you host uses Cpanel). Navigate to _public\_html – wp-content – plugins_
   and rename the plugin folder to plugins.old. That should deactivate your plugins
   and clear the errors. Login to the site, update your theme and install the latest
   versions of the plugins you need.

Viewing 1 replies (of 1 total)

The topic ‘Errors When Accessing Store’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [Sunday Ukafia](https://wordpress.org/support/users/sukafia/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/errors-when-accessing-store/#post-12388259)
 * Status: not resolved

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