Title: ERRORS WITH PLUG IN
Last modified: November 27, 2018

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# ERRORS WITH PLUG IN

 *  Resolved [moyo9000](https://wordpress.org/support/users/moyo9000/)
 * (@moyo9000)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/errors-with-plug-in/)
 * Its a good plug in but I have discovered the following :
    1) Its very difficult
   to assign agents a ticket. 2) Email Alerts do not work as good 3) The support
   is terrible, they never reply when raise a ticket 4) Its not mobile friendly 
   5) Difficult to delete tickets

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Nikhil G](https://wordpress.org/support/users/nsgawli/)
 * (@nsgawli)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/errors-with-plug-in/#post-10920317)
 * Hello [@moyo9000](https://wordpress.org/support/users/moyo9000/),
 * > 1) Its very difficult to assign agents a ticket.
 * You can assign tickets in two ways, one is edit Assigned Agent widget and assign
   agents there in open ticket screen. Another way is to select multiple tickets
   on ticket list and click Assign Agent in action bar.
 * > 2) Email Alerts do not work
 * Please make sure you have smtp plugin setup. If still not working please create
   a ticket on our site.
 * > 3) The support is terrible, they never reply
 * Can you please share ticket ids you created so that we can check? We always try
   to respond each ticket but sometimes we may miss a ticket. Sorry for the inconvenience
   being caused.
 * > 4) Its not mobile friendly
 * We need to look into your website for this. It may conflict with your theme otherwise
   it is responsive for every device. You can verify by changing theme on test server.
 * > 5) Difficult to delete tickets
 * As like assign agent there is also two ways to delete tickets. One is from open
   ticket screen and other is to select multiple tickets and delete.

Viewing 1 replies (of 1 total)

The topic ‘ERRORS WITH PLUG IN’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Nikhil G](https://wordpress.org/support/users/nsgawli/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/errors-with-plug-in/#post-10920317)
 * Status: resolved