Title: errors with plugin on mobile
Last modified: June 25, 2023

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# errors with plugin on mobile

 *  Resolved [perla11](https://wordpress.org/support/users/perla11/)
 * (@perla11)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/errors-with-plugin-on-mobile/)
 * Hi, we are getting a lot of errors with payments on mobile devices, one such 
   error was this:
 * > Stripe API error occurred: You cannot confirm this PaymentIntent because it’s
   > missing a payment method. To confirm the PaymentIntent with cus_O9AsbyHUmcSP25,
   > specify a payment method attached to this customer along with the customer 
   > ID.
 * Would you know how to solve this?
 * Thank you
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferrors-with-plugin-on-mobile%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/errors-with-plugin-on-mobile/#post-16847208)
 * > we are getting a lot of errors with payments on mobile devices,
 * Do you have the latest version of our plugin running in your site? Are you running
   a cache plugin in your site or server? Is this the first time this error has 
   occurred in your site? Do you have an optimizing plugin running in your site 
   that might interfere with our plugin? What mobile device is causing this issue?
 * Kind regards.
    -  This reply was modified 2 years, 11 months ago by [mbrsolution](https://wordpress.org/support/users/mbrsolution/).
 *  Thread Starter [perla11](https://wordpress.org/support/users/perla11/)
 * (@perla11)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/errors-with-plugin-on-mobile/#post-16847565)
 * I am running version 2.0.78
 * no caching or optimized plugins, yes we’ve had some issues in the past
 * mostly on android phones
 *  Thread Starter [perla11](https://wordpress.org/support/users/perla11/)
 * (@perla11)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/errors-with-plugin-on-mobile/#post-16847566)
 * would you like to log in to my site to see ?
 *  Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/errors-with-plugin-on-mobile/#post-16850024)
 * Unfortunately that is not allowed here in this forum.
 * > yes we’ve had some issues in the past mostly on android phones
 * This might be related to your theme or a plugin conflict that only affects android
   mobile devices. No one has reported this issue so far. Please carry out the following
   troubleshooting test.
 * [https://s-plugins.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/](https://s-plugins.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/)
 * The following plugin can also help you.
 * [https://wordpress.org/plugins/health-check/](https://wordpress.org/plugins/health-check/)
 * Are you using a paid addon by any chance?
 * Kind regards.
 *  Thread Starter [perla11](https://wordpress.org/support/users/perla11/)
 * (@perla11)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/errors-with-plugin-on-mobile/#post-16853889)
 * Yes, I am using **Stripe Payments Addons Update Checker**
 * **Stripe Payments Country Autodetect**
 * **Stripe Payments Custom Messages Addon**
 *  Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/errors-with-plugin-on-mobile/#post-16853961)
 * Hi, did you carry out my troubleshooting steps above?
 * Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘errors with plugin on mobile’ is closed to new replies.

 * ![](https://ps.w.org/stripe-payments/assets/icon-128x128.png?rev=2705524)
 * [Accept Stripe Payments](https://wordpress.org/plugins/stripe-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/stripe-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/stripe-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/stripe-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/stripe-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/stripe-payments/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/errors-with-plugin-on-mobile/#post-16853961)
 * Status: resolved