Title: Errors with Plugin on page
Last modified: September 26, 2019

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# Errors with Plugin on page

 *  Resolved [tomrock](https://wordpress.org/support/users/tomrock/)
 * (@tomrock)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/errors-with-plugin-on-page/)
 * Hi,
 * I’m trying to activate this plugin on a client’s site but I keep getting an error
   message. I’ve used this plugin on a few other clients and not run into this issue.
 * The full error message I’m getting is:
 * _Something is wrong. Response takes too long or there is JS error. Press Ctrl
   +Shift+J or Cmd+Shift+J on a Mac to see error in console or ask for free support.
   
   Instagram token is invalid or expired. Please reset token and sign-in again to
   get new one. Admin warning: there is one or more private user in this feed().
   Their media won’t be displayed.
 * I’ve had the client reset the token a couple of times and it’s still not working.
   We’ve tried using a token and account form a different site that we know for 
   sure is working but we get the same errors. I have deactivated, deleted and reinstalled
   but no change. I have also tried creating a new feed but this also didn’t have
   any effect.
 * I noticed that on the Settings Page, the _View Your Feed_ and _Edit Your Feed_
   coloured buttons above the access token input aren’t appearing like they do on
   our other sites.
 * Nothing in the Console relating to this issue either.
 * Running WP: 5.2.3, 10Web Social Photo Feed: 1.3.21, PHP: 7.1
 * Any help would be appreciated,
 * Cheers,
    Tom.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Zhanna Khachatryan](https://wordpress.org/support/users/zhannak/)
 * (@zhannak)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/errors-with-plugin-on-page/#post-11971121)
 * Hi [@tomrock](https://wordpress.org/support/users/tomrock/),
 * Please enter Instagram feed > settings > advanced > uninstall.
 * Now please activate the plugin again, try to authenticate and create the feed
   again.
 *  Thread Starter [tomrock](https://wordpress.org/support/users/tomrock/)
 * (@tomrock)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/errors-with-plugin-on-page/#post-11980460)
 * Hi Zhanna,
 * Thanks for getting back to me. I uninstalled and reinstalled through the advanced
   settings and now the _View Your Feed_ and _Edit Your Feed_ buttons are appearing.
   View Your Feed works and _/my-instagram-feed/_ shows the correct feed with the
   settings that I have applied.
 * When I put this feed on the actual page however, no images appear and I get the
   error:
    _Something is wrong. Instagram token error.
 * I have tried with a different instagram account and access token (after uninstalling
   and reinstalling) and get the same error message.
 * Also, Preview on the Feeds page takes me to a blank page except for the text 
   _index.php_.
 * Cheers,
    Tom
 *  Plugin Support [Zhanna Khachatryan](https://wordpress.org/support/users/zhannak/)
 * (@zhannak)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/errors-with-plugin-on-page/#post-11981964)
 * Hi Tom,
 * Can you please send us the webpage URL where you have inserted the feed?
 * Please also write what type of feed you have created? Have you added any filters?
 * Also please write which version of our plugin you use?
 *  Thread Starter [tomrock](https://wordpress.org/support/users/tomrock/)
 * (@tomrock)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/errors-with-plugin-on-page/#post-11984993)
 * Hi Zhanna,
 * The issue is fixed now thanks. The problem was that wp_footer() was being called
   at the top of the footer.php for some reason, so was being called before do_shortcode()
   and the feed. Moved wp_footer() to the right place and it’s working fine now.
 * Cheers for your help,
 * Tom.
 *  Plugin Support [Zhanna Khachatryan](https://wordpress.org/support/users/zhannak/)
 * (@zhannak)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/errors-with-plugin-on-page/#post-11993148)
 * Awesome Tom!
 * Thanks for keeping me updated with results.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Errors with Plugin on page’ is closed to new replies.

 * ![](https://ps.w.org/wd-instagram-feed/assets/icon-256x256.png?rev=2140072)
 * [10WebSocial](https://wordpress.org/plugins/wd-instagram-feed/)
 * [Support Threads](https://wordpress.org/support/plugin/wd-instagram-feed/)
 * [Active Topics](https://wordpress.org/support/plugin/wd-instagram-feed/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wd-instagram-feed/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wd-instagram-feed/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Zhanna Khachatryan](https://wordpress.org/support/users/zhannak/)
 * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/errors-with-plugin-on-page/#post-11993148)
 * Status: resolved