Title: Escalation Rules
Last modified: January 29, 2021

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# Escalation Rules

 *  Resolved [mauzilla](https://wordpress.org/support/users/mauzilla/)
 * (@mauzilla)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/escalation-rules/)
 * Hello,
 * Do you offer escalation rules in any of your plans (like if a ticket has not 
   been replied to in x hours, send admin a notification?)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Nikhil G](https://wordpress.org/support/users/nsgawli/)
 * (@nsgawli)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/escalation-rules/#post-13978448)
 * Hello,
    You can use the [SLA add-on](https://supportcandy.net/downloads/sla/).
   You can set SLA policies in settings with conditions and time. Whenever there
   is any activity in ticket e.g. create ticket, change status, reply ticket, etc.
   SLA policies are checked for it and add first matched policy time to it.
 * If the ticket goes out of sla then the plugin sends a notification for support
   staff. You can change email details and recipients in the email notification 
   setting.
 *  Thread Starter [mauzilla](https://wordpress.org/support/users/mauzilla/)
 * (@mauzilla)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/escalation-rules/#post-13978994)
 * thanks just purchased it

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Escalation Rules’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [mauzilla](https://wordpress.org/support/users/mauzilla/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/escalation-rules/#post-13978994)
 * Status: resolved