Title: Everest Forms not saving changes Last modified: November 19, 2021 --- # Everest Forms not saving changes * Resolved [nbaldwin](https://wordpress.org/support/users/nbaldwin/) * (@nbaldwin) * [4 years, 6 months ago](https://wordpress.org/support/topic/everest-forms-not-saving-changes/) * Hello, * I am currently having trouble saving any changes made to forms I have created. If I edit a form hit save and then preview the page the changes won’t appear, If I refresh the form builder after saving the changes will disappear. I have tested this in other forms and I am seeing the same outcome. * I have cleared my cache in Chrome and used Edge instead and neither have made a difference. * Everest Forms Version – 1.8.0.1 * Thanks Viewing 10 replies - 1 through 10 (of 10 total) * [Sandip Pokhrel](https://wordpress.org/support/users/sandippokharel/) * (@sandippokharel) * [4 years, 6 months ago](https://wordpress.org/support/topic/everest-forms-not-saving-changes/#post-15094141) * Hi [@nbaldwin](https://wordpress.org/support/users/nbaldwin/) * Thanks for writing in, * Since this issue is not being replicated in our testing sites, this might be a plugin conflict. Would you please check once? For this, deactivate all the plugins except Everest Forms and then see if the issue occurs or not. If not, activate the plugins one by one to know the faulty one and let us know the result. * Regards! * Thread Starter [nbaldwin](https://wordpress.org/support/users/nbaldwin/) * (@nbaldwin) * [4 years, 6 months ago](https://wordpress.org/support/topic/everest-forms-not-saving-changes/#post-15095318) * Hi Sandip, * Disabled all plugins that I can, I couldn’t disable “Akismet Anti-Spam” and “ Jetpack”. * No change, I created a new account tested that on another PC and created a blank template and that made no difference. Once the form is saved if I preview or refresh the changes disappear. * Thanks * [Sandip Pokhrel](https://wordpress.org/support/users/sandippokharel/) * (@sandippokharel) * [4 years, 6 months ago](https://wordpress.org/support/topic/everest-forms-not-saving-changes/#post-15098232) * Hi [@nbaldwin](https://wordpress.org/support/users/nbaldwin/) * Thanks for writing in. * Since there is no such issue on our environment. So could you please contact our developer team via this link: [https://wpeverest.com/contact/](https://wpeverest.com/contact/) and they will get back to you soon. * Regards! * Moderator [Yui](https://wordpress.org/support/users/fierevere/) * (@fierevere) * 永子 * [4 years, 6 months ago](https://wordpress.org/support/topic/everest-forms-not-saving-changes/#post-15098239) * [@sandippokharel](https://wordpress.org/support/users/sandippokharel/) In case you ask user to contact you elsewhere to get their site credentials… * While I know you have the best of intentions, it’s forum policy that you _not_ ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk. If they _are_ paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums. * Thankfully are other ways to get information you need: - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/) and get the data that way. - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com) log of the user’s web server error log. - Ask the user to create and post a link to their `phpinfo();` output. - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://wordpress.org/support/article/debugging-in-wordpress/) - Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors). - Ask the user for the step-by-step directions on how they can reproduce the problem. * You get the idea. * We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline. When you help users _here_ and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers. * Plugin Support [Amrit Kumar Shrestha](https://wordpress.org/support/users/shresthauzwal/) * (@shresthauzwal) * [4 years, 6 months ago](https://wordpress.org/support/topic/everest-forms-not-saving-changes/#post-15099632) * Hi [@fierevere](https://wordpress.org/support/users/fierevere/), * Thank you for your suggestions, * We intend to help our user’s issues, and in this case, it needs the developer’s attention, so we guided our user towards the contact form that might have sounded differently. However, guidelines must be followed, and we will be more careful in the upcoming days. * Regards! Amrit Kumar Shrestha, Lead Customer Support(WP Everest) * [Sandip Pokhrel](https://wordpress.org/support/users/sandippokharel/) * (@sandippokharel) * [4 years, 6 months ago](https://wordpress.org/support/topic/everest-forms-not-saving-changes/#post-15105242) * Hi [@nbaldwin](https://wordpress.org/support/users/nbaldwin/), * Thanks for writing back, * We have acknowledged the issue and fixed it. This fix will be released in our nest update. Please let us know if you have any other questions. * Regards! * Thread Starter [nbaldwin](https://wordpress.org/support/users/nbaldwin/) * (@nbaldwin) * [4 years, 6 months ago](https://wordpress.org/support/topic/everest-forms-not-saving-changes/#post-15106079) * Hi Sandip, * When will the update be released? * Many thanks * [Sandip Pokhrel](https://wordpress.org/support/users/sandippokharel/) * (@sandippokharel) * [4 years, 6 months ago](https://wordpress.org/support/topic/everest-forms-not-saving-changes/#post-15112248) * Hi [@nbaldwin](https://wordpress.org/support/users/nbaldwin/) * Thanks for writing back, * Sorry for the inconvenience caused. Our developers are working on the fix and we will release the update within this week. Thank you for your patience. * Regards! * [Sandip Pokhrel](https://wordpress.org/support/users/sandippokharel/) * (@sandippokharel) * [4 years, 6 months ago](https://wordpress.org/support/topic/everest-forms-not-saving-changes/#post-15119964) * Hi [@nbaldwin](https://wordpress.org/support/users/nbaldwin/) * Update has been released. Please update the plugin and make sure the issue has been resolved. Please let us know if you have any other questions. * Regards! * Thread Starter [nbaldwin](https://wordpress.org/support/users/nbaldwin/) * (@nbaldwin) * [4 years, 6 months ago](https://wordpress.org/support/topic/everest-forms-not-saving-changes/#post-15121112) * Hi Sandip, * That has solved the issue many thanks for the assistance. * Cheers Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Everest Forms not saving changes’ is closed to new replies. * ![](https://ps.w.org/everest-forms/assets/icon.svg?rev=2778675) * [Everest Forms – Contact Form, Payment Form, Quiz, Survey & Custom Form Builder](https://wordpress.org/plugins/everest-forms/) * [Frequently Asked Questions](https://wordpress.org/plugins/everest-forms/#faq) * [Support Threads](https://wordpress.org/support/plugin/everest-forms/) * [Active Topics](https://wordpress.org/support/plugin/everest-forms/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/everest-forms/unresolved/) * [Reviews](https://wordpress.org/support/plugin/everest-forms/reviews/) * 10 replies * 4 participants * Last reply from: [nbaldwin](https://wordpress.org/support/users/nbaldwin/) * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/everest-forms-not-saving-changes/#post-15121112) * Status: resolved