Title: eWay
Last modified: September 1, 2016

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# eWay

 *  [Christine](https://wordpress.org/support/users/results2day/)
 * (@results2day)
 * [10 years ago](https://wordpress.org/support/topic/eway-2/)
 * I am unable to get the eWay payment plugin to work for WooCommerce. It is giving
   me error message:
    Error: This service has not been enabled for this merchant.
   You have not been billed for this transaction.
 * I have used both the test customer ID and my customer ID.
 * I have enabled eWay as a payment option in WooCoomerce.
 * my website is thepethealthstore.com
 * I look forward to hearing from you
 * Thanks!
 * Christine

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [webaware](https://wordpress.org/support/users/webaware/)
 * (@webaware)
 * [10 years ago](https://wordpress.org/support/topic/eway-2/#post-7499865)
 * G’day Christine,
 * Just noticed this came in via an alert filter — you probably should have opened
   this topic on the [plugin support forum](https://wordpress.org/support/plugin/eway-payment-gateway),
   not the general forum. But luckily I found it anyway 🙂
 * So:
 * * WooCommerce 2.5.5
    * eWAY Payment Gateway 3.6.0
 * Can you enable logging please? You can do that from your WooCommerce settings:
 * WooCommerce > Settings > Checkout > eWAY > Logging
 * Set it to “All messages”, and try running a transaction again. Please then download
   the log (the settings page tells you where to find it by FTP) and email it to
   me: support (at) webaware.com.au
 * I can’t reproduce the error myself, and I’d normally think that your eWAY customer
   ID is not correct or the account isn’t configured correctly, but you say that
   you’re getting the same error with the customer ID “87654321” so it’s possible
   that eWAY is rejecting requests from your IP address. Have you asked eWAY why
   you might be getting this error?
 * cheers,
    Ross
 *  Thread Starter [Christine](https://wordpress.org/support/users/results2day/)
 * (@results2day)
 * [10 years ago](https://wordpress.org/support/topic/eway-2/#post-7499872)
 * Thanks Ross. I have sent it to you
 *  [webaware](https://wordpress.org/support/users/webaware/)
 * (@webaware)
 * [10 years ago](https://wordpress.org/support/topic/eway-2/#post-7499873)
 * G’day Christine,
 * Received, thanks.
 * If you got that with your real customer ID, then please check with eWAY that 
   you have a sandbox account. It could be that you are not authorised on the sandbox
   gateway.
 * If you got that with the test customer ID, 87654321, then you should contact 
   eWAY and verify that there is nothing at their end causing that error — perhaps
   something looking at the IP address of your website.
 * cheers,
    Ross
 *  Thread Starter [Christine](https://wordpress.org/support/users/results2day/)
 * (@results2day)
 * [10 years ago](https://wordpress.org/support/topic/eway-2/#post-7499890)
 * Yep, you got it in one! I don’t have sandbox support. I got rid of the sandbox
   option and all good! 🙂
 * Thanks Ross!
 *  [webaware](https://wordpress.org/support/users/webaware/)
 * (@webaware)
 * [10 years ago](https://wordpress.org/support/topic/eway-2/#post-7499898)
 * Excellent. I recommend that you get a sandbox account so that you can play around
   in a staging site when you need to. Better than processing refunds!
 * cheers,
    Ross

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘eWay’ is closed to new replies.

 * 5 replies
 * 2 participants
 * Last reply from: [webaware](https://wordpress.org/support/users/webaware/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/eway-2/#post-7499898)
 * Status: not resolved

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