Title: example.com/app/uploads/?ver=14.11.3 net::ERR_ABORTED 403 (Forbidden)
Last modified: December 2, 2024

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# example.com/app/uploads/?ver=14.11.3 net::ERR_ABORTED 403 (Forbidden)

 *  Resolved [hirngesicht](https://wordpress.org/support/users/hirngesicht/)
 * (@hirngesicht)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/example-com-app-uploads-ver14-11-3-neterr_aborted-403-forbidden/)
 * Hello!
 * We purchased the Premium plugin this morning, and we are now facing an issue 
   with the anti-adblocking feature again. At least that’s where I think the issue
   is at.
 * On some pages on our site we are getting this error:
   [http://www.example.com/app/uploads/?ver=14.11.3](http://www.example.com/app/uploads/?ver=14.11.3)
   net::ERR_ABORTED 403 (Forbidden)
 * It would seem that the file isn’t created properly, or that the wrong file is
   picked or something. If you look in the console log of the site you’ll see that
   another file is added properly, and measurements seem to work as they should.
 * All help appreciated. If you need an account on our staging site or if you need
   more info, say the word and you shall have it.
 * We use:
   BedrockSage 10Trellis for deployHetzner as web hotel
    -  This topic was modified 1 year, 4 months ago by [hirngesicht](https://wordpress.org/support/users/hirngesicht/).
      Reason: Added setup info
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fexample-com-app-uploads-ver14-11-3-neterr_aborted-403-forbidden%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Matthew](https://wordpress.org/support/users/mhdizmni/)
 * (@mhdizmni)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/example-com-app-uploads-ver14-11-3-neterr_aborted-403-forbidden/#post-18175128)
 * Hi [@hirngesicht](https://wordpress.org/support/users/hirngesicht/),
 * Thank you for opening the thread!
 * Our development team has been notified of the issue, and they will investigate
   it further.
 * In the meantime, could you please try disabling the “Bypass Ad Blockers” option,
   saving the settings, and then enabling it again? You can find this option under**
   Statistics > Settings > General > Tracker Configuration**.
 * We look forward to your response.
 * Regards,
   Matthew
 *  Thread Starter [hirngesicht](https://wordpress.org/support/users/hirngesicht/)
 * (@hirngesicht)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/example-com-app-uploads-ver14-11-3-neterr_aborted-403-forbidden/#post-18175184)
 * Hello! I actually tried that yesterday before making the ticket, and it seems
   to have changed nothing sadly 🙂
 *  [Matthew](https://wordpress.org/support/users/mhdizmni/)
 * (@mhdizmni)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/example-com-app-uploads-ver14-11-3-neterr_aborted-403-forbidden/#post-18175376)
 * Dear [@hirngesicht](https://wordpress.org/support/users/hirngesicht/),
 * Thank you for the update!
 * Our developers have identified the source of the issue and are working on a solution.
   The fix will be included in an upcoming update.
 * We appreciate your understanding and patience while we work on resolving this.
 * Regards,
   Matthew
 *  Thread Starter [hirngesicht](https://wordpress.org/support/users/hirngesicht/)
 * (@hirngesicht)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/example-com-app-uploads-ver14-11-3-neterr_aborted-403-forbidden/#post-18175597)
 * Thanks [@mhdizmni](https://wordpress.org/support/users/mhdizmni/) !
   So far we
   are all VERY impressed by the support for this plugin.
 * Cheers!
 *  [Matthew](https://wordpress.org/support/users/mhdizmni/)
 * (@mhdizmni)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/example-com-app-uploads-ver14-11-3-neterr_aborted-403-forbidden/#post-18177868)
 * Dear [@hirngesicht](https://wordpress.org/support/users/hirngesicht/),
 * We truly appreciate your kind words and are happy to assist you.
 * I’m pleased to inform you that we’ve addressed the issue in our development version(
   see [this commit](https://github.com/wp-statistics/wp-statistics/pull/595/commits/6e64fa518677ae8f60dd2a287347e185783c6fd2#diff-9e6e4772050998a5c0dc3c61acf3dab0a7e594566171fa5746d6b62f9598efb6)),
   and the fix will be included in an upcoming release.
 * In the meantime, you can download the development version of WP Statistics from
   GitHub at the following link: [https://github.com/wp-statistics/wp-statistics/tree/development](https://github.com/wp-statistics/wp-statistics/tree/development)
 * Thank you again for your continued support!
 * Regards,
   Matthew

Viewing 5 replies - 1 through 5 (of 5 total)

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 * 5 replies
 * 2 participants
 * Last reply from: [Matthew](https://wordpress.org/support/users/mhdizmni/)
 * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/example-com-app-uploads-ver14-11-3-neterr_aborted-403-forbidden/#post-18177868)
 * Status: resolved