Title: ExchangeRate error
Last modified: July 9, 2024

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# ExchangeRate error

 *  [bsshop24](https://wordpress.org/support/users/bsshop24/)
 * (@bsshop24)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/exchangerate-error/)
 * Trying to set up Multicurrency with dynamic conversion. I have created an API
   through [https://exchangeratesapi.io/](https://exchangeratesapi.io/) (free account).
   I get the following error:
 * error_code: base_currency_access_restricted – error_message: An unexpected error
   ocurred. [Technical Support: [support@apilayer.com](https://wordpress.org/support/topic/exchangerate-error/support@apilayer.com?output_format=md)](
   July 8, 2024 5:00 pm)
 * Currencies I am using are $ Aus and US, and £ sterling
 * [@apilayer](https://wordpress.org/support/users/apilayer/) technical support 
   say there is no support for the free account!
 * Any ideas?
 * Many thanks

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Andrés Cifuentes](https://wordpress.org/support/users/andrescifuentesr/)
 * (@andrescifuentesr)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/exchangerate-error/#post-17878906)
 * Hello [@bsshop24](https://wordpress.org/support/users/bsshop24/),
 * There shouldn’t be any issue registering your Exchangerates account, could you
   please try to do it in the following [Sandbox](https://mauve-guitar.sandbox.otgs.work/?auto=1IoPUnNuIpyoXUJTwqhXlQa3jibISE49)?
 * Regards,
   Andrés
 *  Thread Starter [bsshop24](https://wordpress.org/support/users/bsshop24/)
 * (@bsshop24)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/exchangerate-error/#post-17883040)
 * Hi Andres
 * Thanks so much for this – I’ve done as instructed and it’s worked! Hmmm …. that
   suggests something with my install maybe?
 * I’m running WP 6.5.5 with Storefront theme, and (apart from WooC) have installed
   WooC Paypal payments and StoreCustomizer plugins.
 * The shop primary currency will be Australian dollars; US$ and GB£ are secondary.
   Might that have a bearing?
 * Any advice would be gratefully received.
 *  Plugin Support [Andrés Cifuentes](https://wordpress.org/support/users/andrescifuentesr/)
 * (@andrescifuentesr)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/exchangerate-error/#post-17883839)
 * Hello there,
 * I think I understand better now and I could reproduce the same error in the Sandbox.
   With Exchangerates, it’s not currently possible to set another default base as
   Australian dollars:
   [https://docs.openexchangerates.org/reference/set-base-currency](https://docs.openexchangerates.org/reference/set-base-currency)
 * In that case, you could set US$ as your default currency and convert it toward
   Australian dollars. Then, in WooCommerce > WooCommerce Multilingual, you can 
   set Australian dollars only for those countries where your project needs to.
 * I hope it helps,
   Andrés
 *  Thread Starter [bsshop24](https://wordpress.org/support/users/bsshop24/)
 * (@bsshop24)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/exchangerate-error/#post-17890908)
 * Thank you so much Andres – that has worked.
 * One more question if I may – we will need to move to one of the paid exchange
   plans. As I understand, the paid options do allow the base currency to be changed
   by adding the appropriate currency to the API ( eg `&base=GBP` for £Sterling).
   Can you confirm this will work in the API section of Multicurrency before I jump
   and buy the plan?
 * Many thanks again
 *  Plugin Support [Andrés Cifuentes](https://wordpress.org/support/users/andrescifuentesr/)
 * (@andrescifuentesr)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/exchangerate-error/#post-17891146)
 * I’m glad to know that it worked. 🙂
   Regarding your new question, as far as I 
   know it should work and we haven’t received recent reports. However the Exchangerates
   team may have a better answer to this issue.
 * Regards

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘ExchangeRate error’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-multilingual/assets/icon-256x256.png?rev=2937122)
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## Tags

 * [exchange rate](https://wordpress.org/support/topic-tag/exchange-rate/)

 * 5 replies
 * 2 participants
 * Last reply from: [Andrés Cifuentes](https://wordpress.org/support/users/andrescifuentesr/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/exchangerate-error/#post-17891146)
 * Status: not resolved